Edream 

I have bought changeable flights with edreams which I don’t seem to be able to change! I really need to talk to someone but it seems to be impossible! I am now worried that I am going to lose the flight. Anyone know the number to speak to someone as I have had no luck?

Ref : 8352698356 Airline Ref : LEGBFL

Edreams Odigeo
(OPODO- EDREAMS- Travellink, GO Voyages)

Suddenly they remove the comment section in their LinkedIN. Are you scared???

The same modus operandi will be repeated with hundreds other victims.
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Our flight was cancelled by an agent (without reason and nor we know when? ) and few days back they offered us an open ticket.

We have all the voice call conversation recorded as evidence purpose.

We believe that this is fraudulent under these pieces of evidence:

• We initially asked if it were possible to make date changes or cancel 'one' ticket (from the 7 in total) at a later date but gave 'a no go' as to do so. 

• BUT They cancelled all the tickets without any notice (not known when) and only after we checked directly with Qatar Airways through phone call did we find out.
(3 days before the flight)

• No cancellation email or notification given to us.

● Our Opodo account was locked mid April - also without notice - as if they seemingly intended to do so.

• After multiple phone calls made about our itinerary false information was given claiming we had our initial flight reference back and it had been untampered with.

• This was quickly proved false as later it was made it glaringly obvious we had nothing back.

• Providing us ‘compensation’ with open tickets provides us with no favourable use and we believe it allows them to carry out the same operation quickly cancelling the ticket and selling them at 4 to 6 times higher than the initial price over peak season.

Despite having booked the flight in November last year do to the uncertainty faced, we now face even more uncertainty as to whether we may be able to go back home at all or even receive any appropriate forms of compensation.

DO NOT USE THIS COMPANY I've had the misfortune to book with these cowboys, I paid £359.91 for 4 return flights. Our flights home have been cancelled by the airline and the airline are willing to refund me £158.58 for the flights no mention of bag charges being refunded nor any mention of the out going flight!!. I've tried speaking to eDreams numerous times and they don't want to know, i booked with them they should refund me. I've tried to cancel my whole booking as it was booked as a return package but I'm getting nowhere. Go else where to book its not worth the hassle, book directly with the airline themselves

Booked Return flights to Berlin for a stag weekend, BA cancelled the flight.. yet edreams never updated the flight status to cancelled and I'm still waiting on any form of response via email or call.. everything leads back to their awful chat robot 'kris'

Takes me to manage my booking..

Shocking.. no way of calling anyone.. can't find a number anywhere.

I paid extra so I can change my ticket or return if necessary, my family started to have signs of Covid I called the agent explained the situation they said it’s fine just call us if they have it, if we will change the flights with no charge I also made sure to call air flight to check everything they calm me down and said not to worry they can refund me or schedule new flight if my family are not well.
Two days later my husband and kids were positive called the agency to change the flight the customer service were so rude and told me that will charge me a full flight tickets to change my flights, our flight was in 5 days so I still have a time to change or cancel I called air flight they tried to change and they said they won’t charge me anything it but they needed permission from dream to change it,Gulf Air sent emails to EDreams and called them but the agency didn’t want reply back.
However After stressful days calling them and trying to change my flight I gave up and asked for refund they issued the refund since December but never received anything from them lost £1834.37. Like that.
I had the worst experience in my life they are scaming people they are not professional using non professional people I spent months calling asking my my refund no one want help they said up to 4 months I will receive funds we are now in June 6 months and I still didn’t receive anything.
DON’T USE THEM I even planing to take it legally with them so they stop scamming people.

I bought a flight ticket with E dream and the flight was not existed at all . I had to spend a night in French and book with another airline to mange my trip. It cost me an hour for international phone to call a UK number of them and no help at all. More than that I cannot reach any one despite I looked at LinkedIn as well and they do not replay ... it cost me about GBP 500 for a hotel, tax and another flight plus I am not able to be refunded until now for my ticket with them for GBP 223. I will not advise any one to book through edream . My concerns where is the customer protection in the UK against such a bad faith and take advantage from individuals.. Albudery Shariha

07772077755

RUN FROM EDREAMS! DONT BOOK ANYTHING. They cancelled my flights and won't return my money -£363...and now dont even have the decency to respond using my name but instead use "Dear Traveller". They hope that I will just give up trying to get my money back but I won't. My reference number is 6945746942 and I want my hard earned money returned. If you look at any of the positive reviews they are clearly written by people at their Indian call centre with very poor grammar and spelling. The only honest reviews about Edreams are negative and have one star..thousands of people have been robbed of their money from Edreams. There is nothing honest or transparent about Edreams.

Well I have a good and easy Experience with this website I don't know why they were so many bad reviews because of the bad reviews I was so worried and just in five minutes I confirm all the flight thanks for the bad reviews to make me panic and make me ready in advance

Can’t even get to speak to a human, they send you around in circles, booked our flights paid for them then they declined the outward flight, so we booked another flight which was more expensive then two days before we were due to fly they sent an email saying we were ready to fly, never again.

We booked 3 flights from Australia to the UK and paid an additional $396 for 2 seats with extra leg room. On boarding the plane it became apparent that our seats had been allocated to someone else. I spoke to the cabin crew to be told that I would need to take this matter up with ground crew. Not really an option as I had already boarded our out going flight. We were notified via a no reply email 21 days prior to our out going flights that changes had been made to our return flights, and that we need to contact e-dreams straight away so they could advise us of the changes (our return flights had been cancelled and we would need to pay an additional $2500 which we explained we couldn’t afford) After phoning e-dreams 8 times and down loading their app and speaking to numerous representatives via the app we were told after each conversation that we would be contacted by them within a specified time frame, as yet we never had a single return call or email from e-dreams. We actually left Australia with no return flights. Fortunately one of our stops was in Frankfurt airport where the airline involved had a service office. The airline involved promptly booked us onto alternative flights to allow us to return from the UK to Australia at no extra cost. I did however have to pay an additional charge for seats with extra leg room. Lufthansa advised me to claim the $ 790.00 back from e-dreams for the extra that I had paid to them for the seats that I never got. I have since contacted e-dreams regarding my refund only to be told that they would request a refund, and again have been left waiting! I would never use e-dreams again, the calls were handled by a call centre in India and it became apparent very quickly that not one of the representatives that I spoke to had the honesty or integrity to keep their word and call me back. WORSE ENCOUNTER YOU WILL EVER ENDURE BOOKING A TRIP! STEER WELL CLEAR!!!!!!!

BEWARE Be careful of Edreams they are scammers. I booked flights to Europe they took money from my credit card and then as no fly confirmation. I asked to cancel which they did and promised a refund, but 3 months now and they still keep my money.

What a shambles of an organisation. We booked return flights from Glasgow to Dublin and got confirmation of the booking with all the correct details. We later got an email to say the outbound flight was cancelled as somehow both flights now show as going Dublin to Glasgow. How is this even possible?? How can we go the same way twice?? We were then told by EDreams that they could not resolve this issue even though we have evidence that we booked and paid for the correct flight. We had to rebook and pay a considerable amount more and pay all the service charges again. This is the worse customer experience I have ever had in my life!!!!

Problems with canceling the Prime subscription and keeping the bank card without permission

Horrible company. Our flight home has been cancelled and have had no alternative offered, ignoring EU&UK travel regulations and unacceptable customer service

Booked holidays with Edreams in 2020 for Egypt. Due to Covid holidays were cancelled. They did not answer any of my emails or letters. I even wrote to their head office (Either Spain or Portugal can't remember exactly). They did not reply back and were useless. Thanks to Natwest that I got my money back.
I will never ever use Edreams.

Edream deducted my account without registering for any premium services. After series of calls they promised to refund my money. But till date no refund, avoid them like outcast please

Please becareful with this company.my flight has been canceled by airline 2 years ago but i got ticket by edream.i call the company more than 15 times and not helpful at all .they ask me to i cantact airline myself for refund!!! also they charge me 33 pound to insure my flight and when i called insurance they said my refrence number is not valid .i am going to try my last chance by trading standard .please if you have prolblem with this company report it to trading standard.

They are extremely unprofessional and they never do what they say they will do.
Been waiting for nearly 2 years for my refund and still no update on it.
Extremely bad.

Looks like I'm not the only unfortunate eDreams customer to think they should rebrand as eNightmares.

0/5 stars is too good a rating, absolutely DO NOT use this company, zero customer service, useless on-line robot chat support doesn’t answer relevant questions and impossible to speak with human agents. Mediation charges are a complete rip-off.

A company that shall be banned from business as simple as that. They operate under Spanish jurisdiction and are not member anymore of ATOL, so no way to chase up in UK courts. They know it and take advantage of this, and operate as a troll for the unlucky unaware British client.