Edream 

Is the worst company ever .scam and fraud. Two years (2020 booking) .now waiting for a refund cancelled by the flight company
They do not want to refund the money ..today they answered. No refund due to term and conditions. We will take them to the court .....promise.

Not reminded of prime membership trial, automatically renewed. Wasted £60

DO NOT USE THIS COMPANY!
The customer service I have experienced while dealing with eDreams has left me upset, frustrated and questioning why I placed my confidence in the eDreams brand. The car supplier refused the hire car because I could not remember my pin on the booking card – I offered several alternatives but they refused. I did not get the car but eDreams refuse to refund me. Spoke with Yaran a manager to resolve the issue but she continued to reiterate "T&C's". Absolutely no offering was suggested to resolve to issue. This company has no empathy or care. This is nothing short of criminal – I will never consider eDreams again.

SCAM
Booking reference 9030653563

Absolute disgrace DO NOT USE EDREAMS.
Our flight was cancelled by the airline and despite countless calls and emails no refund 6 months later.
Airline has refunded the money to EDreams we have sent them confirmation yet they just keep giving false promises "its with the refund department", "the money will be with you in 10 working days" all lies.

Never again.

2 years ago 2020 I booked ticket for my mother. Unfortunately air India cancelled the flight because of Covid-19. Okay they said they will give my refund back.. I got email in August 2022 that they approved my refund back… I put my bank details and sent them back after month I call them again to asking when I will get my money back.. and they said sorry blaah blaah blaah u will get your money in 10 days. I said okay let’s see if I will get my money back or not now it’s October month 2022 still I didn’t get anything pls beware this is fraud company.. don’t trust them.

FRAUD!
I contacted this company for a ticket after using their online site. After calling them the tickets were much lower than elsewhere. I received a whatsapp message with the flight details. I was then informed that the company had another name! UK travels and tours. I requested an ATOL membership number to check with ATOL. The agent told me that it would be given AFTER payment and that ATOL numbers are private!! I did not part money with these FRAUDULENT people.

DO NOT USE!!! I booked a KLM Flight from Cape Town to Glasgow and chose the Premium Packet so that I could have FULL flexibility to change my flight. Eight days after my arrival, I wanted to extend my flight ticket but am told I can only change my ticket to 60 days before or after my original flight otherwise my cover would be void.
When I try to change the date anyway, it keeps saying there is no flight for that day.
So basically the "insurance" is just a waste of your precious money and a false sense of security.
It's a very clever SCAM to catch vulnerable travellers!

BEWARE
DO NOT use this site to buy Ryanair tickets if you have a TEEN. There are no options for 11-1 only over 12, when you arrive at Ryanair you cannot check-in. When I mentioned this to eDreams I was told to contact Ryanair to fix it. They took my money no problem & Ryanair did eventually sort it but it took 2 attempts & over 2 hours wasted.
Unfortunately, it's not possible to give a review with less than 1 star, that's more than they deserve.

I have the worst experience with eDreams. I couldn't fly on 2nd of August 2022 and when contacted the gent, he told me that the airline has cancelled my flight so I am eligible for full refund. I was satisfied that eDreams is dealing with my case. Today I got an email from them that I am not eligible for the refund. When contacted the agent through app, he first said that refund status is not yet cleared. When I told him about the email, he said the flight has denied the refund. I asked him why eDreams agent told me that I am eligible because the airline cancelled the flight but today they just abandoned me.

I will never advised anyone to use this agency for their flight booking.

This is FRAUD company!!!!

Never do their 30 days free prime trial! Even we canceled the subscription before expired date, they deduct your money as new membership. In spite of they confirmed my cancellation. They don’t have contact number, online chat is set not to answer. I never see such a wicked one!!

Awkward experience. After 8 months, and many emails and chat with the customer service, on the 23rd of September I get a refund of 20€ for a ticket I paid 162,17 €. The Italian email address is not longer available, I wrote to the customer service, I used the chat support, still no feedback received.

Booked flights with edreams and due to BA changing times etc we were forced to cancel the booking. That was in April. Im still waiting on the refund. Contacted BA direct and they indicated the refund had been processed to edreams but I am still waiting on the refund to be sent on to me by edeeams.

If I could give no stars I would - Truly horrendous company that literally have scammed me and sold me a 'ghost flight'??

Below is the email I sent to their customer service team, as you can see it is polite and explains my experience in full. I have had a reply saying that they will refund me for the flight (That I had paid for and there wasn't even a flight) but have said they will not compensate me for the extra flights I had to buy because the one I had bought from eDreams and arrived at the airport expecting to board wasn't there??

My email:
Complaint - Flight Number - H1 7560 - Airline Booking Reference - SME9NU
Hi Team
I was booked on this flight from Dalaman to London Gatwick on Monday 22nd August – 16.00 departure (see confirmation below). I booked this through eDreams on the 31/08/2021.

When I arrived at Dalaman airport with my family ready to go home from my holiday, there wasn’t a flight? Can I ask you why there was no flight OR if there was originally a flight, when did you know that it was cancelled as your APP & Website confirmed on the morning of departure that the flight was on time? I even called your customer service team from the airport and they confirmed to me that the flight was on time, I told them that there was NO FLIGHT so I got passed to a senior customer service rep and he also confirmed that the flight was on time? When yet again I told him there was no flight, he put me on hold for a few minutes then told me that the airline had cancelled and he offered me a full refund?

It was an absolute shambles, I was at the airport with my family, ready to go home and there wasn’t a flight? I have never known anything like this in all my years travelling, I have had delays and flights cancelled and moved but I have never arrived at an airport and there wasn’t even a flight?

You have completely miss-sold me a flight, knowing that it was cancelled or was never confirmed, even though I called your customer service team in July to confirm all the flights and baggage details before flying and I also emailed your team on the 15/7 & the 22/7 plus went through your online chat…..every time I spoke to someone, they confirmed both of my flight details. I have all of the emails from you, the receipts from my booking plus screenshots of your APP & Website on the day of flying (22nd August).

It then cost me over £2000 to get me and my family home, 3 days later as I had to re-book through another airline so I want to claim this money back from you. I am going down this customer service route first as I believe when you read this email and even check through emails from me in July, plus my calls on the 22nd August, you will understand that you have messed up badly and left a family at a foreign airport without a way to get home.

I look forward to hearing from you very soon

Muğla Dalaman to London

Hahn Air Systems H1 7560
Airline reference SME9NU

16:00 Mon, 22 Aug Muğla Dalaman (Turkey), Dalaman Havalimani (DLM)
Duration: 4 hours 10 min

18:10 Mon, 22 Aug London (United Kingdom), Gatwick (LGW)
Aircraft type: 737 - Class: Economy

Never have anything to do with these people. They are a first-class scam agency. They just scammed me and yet threating not to refund my money if I report them to my bank or the Police.

I wanted to buy a ticket to go to African, these guys sent me flight details claimed to be from KLM and even sent a link to check my booking. But it is all a scam. When I asked for mye-ticket the music changed. They promised to get the e-ticket to me and later said they have a proble with it.They should not be allowed to continue scamming the public.

Check in app did not work, so a really rude & aggressive check in person demanded I pay £35 to check in at the airport desk - all attempts at trying to communicate & get my money back have been ignored. Absolutely appalling.

Took my money but didn’t book me in. Now I have to deal with the chasing for 2 months but still haven’t get the full money back. My refund is supposed to be 238.10 GBP. The first refund I received was £122.76 ;2nd was £38.34 after constantly chasing. They still own me £77. Please proceed I don’t want to this endless chasing. They only have bolt to deal with customers and leave customers’ problem never solved. So what’s point?

Worst travel company ever - took my money and cancelled my holiday and still awaiting a refund months later

More than 7 mounts waiting the refund. Is a joke this company is pure scam they frode the people and the low can’t make anything against them ??. 7 mounts of waiting is ridiculous. From last mount they says the refund been issued on the 24 ,waiting 3/7 business days for the refund . I didn’t see 1 penny .
EDreams = Enightmare

NEVER USE E DREAMS!!!
I had a ticket that i cancelled and was promised to get my money back straight away however i have been chasing you up for over 6 months now!!!! and haven't received any refund or email or call that they KEEP TELLING me i will receive! I am ever so upset and do not trust your company at all!!! I wouldn't recommend this for anyone to ever use! it is ridiculous!!!

i cancelled after the free trail to prime when booking an emergency trip and edreams took £114 for the booking and then today i checked my bank and they have taken another £60 and you cant get to speak to anyone numerous emails sent and the "robot" chat is utterly useless