Edream 

The issue with eDreams is it seems to be a busines set up on the assumption there are more new "mugs" out there that will use their service.

1. Booking No issue
2. BA Cancel flight in October 21 for a flight in May 22
3. Cancel fight on line ( you cannot speak to anyone )
4. Hear nothing for 3 months and still no refund
5.BA still emailing me as if I am still taking their rescheduled flight

Money refunded by CC company, but eDreams still claimed I am not due a refund as I cancelled the flight.

You have been warned, as I will never use them, but I guess they already know this and await a new customer

My experiences with Edreams were appealing. I would suggest to stay away from them. I used them once to book the flights from Croatia to London. I bought the luggage and payed extra for that, but when I arrived at the airport I had to pay for the luggage again. which cost me a lot since luggage at the airport is much more expensive if you won’t buy it online in advance. E dreams never refunded money to me. I spent hrs and hrs on the phone to chase them for that, but had no luck.
Although they never give you the info before booking the ticket if it’s self transfer flight. I forget how bad experience I had with them and booked a flight for my nanny. After I found out from my friend that this was a self transfer flight I had to cancel. They haven’t refunded me anything. They are even charging for the service charge while they deliver no service. Lesson learnt never ever will go on their website again!
There are so many good travel agencies that they can take responsibilities if you have any issue. Just stay away from Edream!

My experience with eDreams has been appalling. Our flights were cancelled in 2020 due to Covid. At the time, we couldn’t get hold of anyone in eDreams to find out what was happening. There were plenty of calls where we were on hold for 2 hours and then just cut off. Also a phone bill of nearly £200.

Eventually after about 15 months, a voucher materialised on the app. It was valid for 2 years although didn’t tell me when it started. I assumed it would be from when I’d received it as I’d been waiting for over a year for it.

Roll onto March 21st 2022 and I wanted to book a new ticket. I tried to do this on the app but all there was was a phone number to call, which I did. I gave the flight information to the person I spoke to, who said she’d submitted the request and someone would call me in 72 hours. No one did.

I called back on the 29th March again and gave all the flight information again. I was told it had been made a priority and someone would call me back in 24-48 hours. No one did.

On the 5th April I called again. I explained that I had received no call back for 2 weeks. He said he’d start a new booking. I gave all the flight information again. He said he couldn’t find these flights and they were unavailable on their website. He also said my account had no voucher available so all I could do was book through the airline directly.
Straight after this call, I logged into my account online and there it was ‘you have a voucher valid for 2 years.’ So I have got one. I also looked through all the flights available on the eDreams website and there was the exact flights I had asked for available. So what was the agent talking about?

Today, 7th April my partner has tried to call them. Again, they wanted to give us a call back. My partner said we had been waiting 3 weeks for a call back so would rather it got sorted out now. She put us on hold, then the line disconnected.

So after all this. No flights still.
Absolutely useless. I would urge people to use anyone else.

Absolute rubbish, no customer service. Seems that it’s impossible to change two flights (with different airlines) I’ve booked through them as no one replies to my emails. Ive lost my money for the flights now so don’t fall into the same trap as me thinking it will be easier because as I’ve found if things change they don’t want to know. Next time I’m going direct to the individual airlines and booking separately.

I have booked two return tickets from…
I have booked two return tickets from London (UK) to Tampa (USA) (there is a transit at ORD) on 17th of February 2022 for my wife and my little girl. Date of onward journey is on 31st of March 2022. They took the money (£672) from our Credit card on 17th February and never issue a ticket or any confirmation email. So I didn't have any booking reference from eDreams. Waited for weeks no email or ticket so we don't know where to contact. Emailed eDrems customer care, no reply. Tried to contact over phone (got two numbers from google search) but both numbers are not working. While doing the booking through eDreams site we knew that the flight from LHR to ORD is a British Airways flight. So we contacted the BA customer service and find the BA booking reference. (Many thanks to BA Customer team to find out the details using surname and date of travel). So were happy,. But no reply from eDrems even after weeks. Now one of the passengers have Covid and PCR test result came as positive. So they cannot travel. We have tried to contact eDreams by phone and email. But no response from them. As we booked through the travel agent British Airways cannot do anything. They have asked us to contact eDrems, but no response from them. I am waiting for any reply from them. Date of travel is 31-03-2022. I hope customer service will contact me.

3 hours so far on hold for a booking they cancelled !!! and still no reply ! Get sent around in circles to a "bot" the worst customer service I have ever experience !

Just go and search for edreams Facebook fraud and read comments in that group. You will find out for yourselves.

Have been chasing on refund of air ticket for last 3 months. They are not responsive over phone and you keep getting same message after 60-70 minutes wait on phone that they waiting for airline approval. Avg. wait time on phone is more than hour each time.
When called airline (emirates) today they say they haven't got any refund request. Customer's nightmare

While booking my flight on the edreams site beside the flights you had to chose from it said carry on included. The email from edreams says 4 carry on bags both directions. The airline website says no baggage. I have screen shots of the flight listings saying carry on included. I have screen shots of my edreams account saying carry on included. I changed one flight because it said small bag included. I have chatted many times, filled out the forms they asked for, sent info they requested and no one has gotten back to me in 17 days. Has anyone found a solution?

I AM NEVER USING eDREAMS AGAIN! EVEN IF THEY PROVIDE DE BESt PRICE...NOT WORTHY!

We are on day 16th and I am still waiting for a £1,490.01 refund taken from my account by error!
They wrote they will refund but here is the problem:
1- I had spent over 10 hours on calls and in each call, I had to explain the problem all over.
2- In a call that I have the transcript, I was told by the caller that it is my and TAP Portugal issue and I should call TAP.
3. dreams committed a Manager or Tier 2 would call me on several occasions, even I have to calls scheduled for a specific time. NEVER GOT A CALL FROM EDREAMS.
4. eDREAMS marked my issue as resolved, therefore, the only way to pass their automated response was to use a different ticket.
5. In my call last Friday the caller told me she could see I wrote 21 e-mails in the past 10 days. Yet until that point, I did not have one reply.
6. I have asked several times eDReams to confirm if they even knew how much was charged in error. Until today I did not get a response. Which left me to wait and see how much will be refunded.
7. I am certain that edreams will not refund my credit card overdraft letting alone all the time I had o spend on it ...NOt WORtH ... I AM NEVER USING EDREAMS.
9. Their customer services (some of them) were disrespectful and condescending. Imagine, you are almost in your overdraft which will affect your credit score and a caller just tells you that there is not an issue on their side.

****eDREAMS reply****
Dear Geovani,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

complete mess. They messed up my flights. told me to rebook then didn't reimburse me.
Impossible to get through on their call centre.
Spent 1.5 hours on their chat with someone that didn't have any authority to help.

Awful, just absolutely awful. I wish I had seen reviews before booking via them. I am trying to get an update on my cancelled flights and I can't get any info from them. Their chat feature is infuriating and clearly designed to frustrate, they do not want to deal with their customers, their customer service is genuinely the worst I have ever encountered.

DO NOT USE THIS AGENT AND REPORT THEM TO HMRC FRAUD DEPARTMENT!!

Please do not book flights with eDreams they are FRAUDULENT SCAMMERS!! They will not make changes or refund you even though they pretend those options are available. I spent 10days straight on the phone, a minimum of 2hours each day on hold. Only on one of those days, which happens to be the day of my flight did someone pick up. When they answered they said they were sorry I needed to hold whilst they put me through to someone else. Then 45minutes after being on hold again, someone else comes on the line and also apologies and claims they can’t help but will put me though to someone else. An hour after that conversation and waiting on hold, the phone cuts off. Each day after that, I tried to call and did not reach anyone. Jan 2nd 2022 someone answers just to tell me flights are non refundable and can’t be changed. “Sorry”. Just as I predicted, there was never going to be a change or refund for my ticket, they are fraudulent scamming people. Passengers should at least be given a voucher to use on their site equivalent to the value they have paid, if nothing else can be done but these fraudsters just laugh and think kerching more money we’ve conned.
DO NOT USE THIS AGENT AND REPORT THEM TO HMRC FRAUD DEPARTMENT!!

How can they still be trading with so many bad reviews surely something must be done.
We booked tickets and we were not listed on flight they did not want to know, we had to buy new tickets at the airport few hours before the flight at a very high price, they told us to put a claim in and now they are ignoring all communication, we paid for initial tickets where’s that money then we were further out of pocket as paid again, I just see how they can get away with it all, its fraud we paid on good faith!!

Put review in last month and still not heard anything and just seen that the review has been deleted!!! Why we have done nothing wrong we are telling the truth and you have our money sort it out its a disgrace Fraud

Avoid them, they are scammers. First airline said they used screen mirroring to sell tickets when they are not authorized. Then the flight was cancelled and the airline confirmed the refund is issued to the same card which is used for the payment (apparently theirs). Since then I am trying to get my money back, however there is no contact mechanism. You only interact with bots on their website which direct you to manage book and there is no option to apply for refund.

This is the worst travel company you'll come across.
Can't speak to anyone apart from robots.
Requested refund exactly 1 month ago and the status says we are processing your request. Than they go and charge £59.99 for a membership without sorting out my refund request.
Just don't even try to book with them.
This company is the biggest scum.
I Will sue you edreams.

Bunch of scamming indians STAY TF AWAY FROM THIS FLIGHT someone should report this to the police or FBI seriously.

Stay away from Edreams. They will take your money and not give you the service you need. I booked a ticket from them to fly home for Christmas. They booked the ticket for the wrong date. On their website the correct date displayed but the booking reference with the airline showed a different date. I tried to contact them over chat, e-mail and phone and nobody gave me a reasonable answer. The default answer was contact your airline. However, the mistake was obviously on EDreams’ side. I wasted so much time with them and in the end I had to buy another ticket directly with the airline. I tried to get my money back from them but without success. In the end my bank had to launch an investigation. I wasted so much time with them. It made me so frustrated. The customer service is virtually non-existent! Don’t waste your time and money with them.

Avoid this company like the plague. it is a big scam. they are unregulated and even your credit card company won't help you.
I did not heed the advice on here and I purchased a flexible ticket from them; paying extra for the premium. When my dates changed and I attempted to modify my bookings, I was sent an email telling me to purchase a new ticket direct from the airline.

I book my flight flight was cancelled i am waiting my refund from 6 months