Ecomotive Reviews 

1,238
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally friendly, polite, and professional during vehicle handovers. Reviewers highlight that drivers call in advance with accurate estimated times of arrival and always turn up punctually as agreed. Consumers consistently mention how helpful the team is when demonstrating all the key features of the new vehicles. Though some customers also noted that cars were nicely washed and polished prior to drop-off. People shared that these thoughtful touches made the entire buying process smooth and exceptionally pleasant from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting polite, professional, and punctual... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the smooth and stress-free... See more

Product

Clients share satisfaction on product delivery, highlighting smooth and on-time drop-offs directly to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Simon Row, called the evening before to let me know what time he would be coming, Happy to come a bit later so I could do the school run, delivered my new car at the time expected , very friendly, hel... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting Kev Slater today. He dropped off my car nice and early, and messaged me 10 mins before he arrived. He even took time out over the weekend to advise me about drop off t... See more

Company replied


Company details

  1. Logistics Service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,238)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The car delivery was great this…

The car delivery was great this morning.
Car arrived spotlessly clean and at the time advised by driver.
They took the time to explain everything to me properly and were really friendly.
Thank you

27 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jemma
Regards
Gerald

Rated 5 out of 5 stars

Fantastic car delivery experience

Simon from Ecomotive delivered my new Mini last Thursday and I could not have been happier with the service. I received a call with details of the delivery the day before and Simon arrived well within the provided window. The car was clean and he ensured everything was as it should be. He explained the features of the car and ensured I was happy with the car and the info provided. Many thanks to Simon for the fantastic service.

23 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Vici
Regards
Gerald

Rated 5 out of 5 stars

Great customer service from Jamie

Jamie delivered my car, service was top notch - called me the day before to arrange a time that suited me and turned up exactly when he said he would. Car was cleaned for me just before the delivery which was a nice touch. Showed me all round the car and how to use the main features. I’ve had a fair few handovers in my time that were little more than throwing the keys at me, it’s refreshing to not have that experience with Jamie.

23 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank You Graham
Regards
Gerald

Rated 5 out of 5 stars

Ross who delivered my new car was…

Ross who delivered my new car was definately a 10 out of 10,explained everything in detail,was very polite,and talked me through all the process in great detail,thank you Ross

22 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you
Regards
Gerald

Rated 5 out of 5 stars

Great communication by Keith Shale

Great communication by Keith Shale. Car delivered when he said and all in great order. Helpful friendly polite man, much appreciated.

16 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Tony
Regards
Gerald

Rated 5 out of 5 stars

Mark J superstar

Mark J was great. A1 service, very happy with the delivery.

20 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi James,
Thank you for sharing your experience.
Regards
Gerald

Rated 5 out of 5 stars

Roy was fantastic

Roy was fantastic. Super friendly. A very positive experience. Would be first option if I needed to use this service again.

17 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Rudi
Great to hear, thank you.
Regards
Gerald

Rated 5 out of 5 stars

Had our new car delivered by Paul…

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time and was very friendly, courteous and professional. He ensured the car was polished again to remove any road dirt prior to handing the car over. Paul then showed all the aspects of the new car and asked if we needed any further information or advice. A true credit to your company.

14 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Mr Heighway
Regards
Gerald

Rated 5 out of 5 stars

Couldn’t recommend enough

Great communication. Really thoughtful with charging the car beforehand. Car arrived early in the day and ahead of schedule which was fab. Could not ask for better service-thank you so much!

14 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Hannah
Regards
Gerald

Rated 5 out of 5 stars

New car delivery was excellent

Mike was great! Explained everything on the car and delivery was brilliant; now the fun bit begins!

14 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Debbie
Pleased to read Mike has provided a good level of service.
Regards
Gerald

Rated 5 out of 5 stars

Paul Fenwick was absolutely fantastic

Paul Fenwick was absolutely fantastic, The whole handover experience was first class. Paul took plenty of time to explain all the features of my new Volvo XC40 also setting up the phone app.

9 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Martin
Regards
Gerald

Rated 5 out of 5 stars

David B

David B delivered my car promptly at the agreed time and was extremely helpful. He took the time to talk me through the features of my first electric vehicle.

8 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Marcus
Regards
Gerald

Rated 5 out of 5 stars

Audi Q6 delivery

Paul Fenwick delivered my new Audi Q6, rang and messaged me the evening before with an approximate time for the following day, he then messaged me when he was 30 mins away, overall great experience.

9 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Andrew
Regards
Gerald

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish with Keith. The handover was smooth, communication was excellent throughout, and everything was explained clearly. He took the time to show me where everything was in the car and made sure I was comfortable with all the key features before leaving. Friendly, professional, and easy to deal with. Really appreciated the excellent service and wouldn't hesitate to recommend.

10 July 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Mike
Regards
Gerald

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