I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... See more
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Review summary
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Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more
Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more
Company replied
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues. Great service from start to f... See more
Company details
Written by the company
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Written by the company
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contact info
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, United Kingdom
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4.7
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Terram T1000 a first class Product, but...
Terram T1000 is first class and whilst I appreciate it being supplied in shorter practical widths, the 1.5m width provided was cut from the centre of a 4.5m roll with varying angled cuts each end (approx 15 and 30mm out of perpendicular). Whilst I understand it's a difficult cut to make, it means that when unrolled there is not a straight edge for borders and effective width is reduced, that's compounded on overlaps. Whilst not that significant, it does provide scope for improvement!
On the plus side delivery was super quick and the transaction was seamless.
29 April 2026
Does what they say on the tin
Easy to order, delivery exceptionally quick. Very happy and will use again.
28 April 2026
Amazing service by Adam
Amazing service. Their supplier had caused a small hiccup but Adam dealt with it calmly and professionally and my original order arrived as promised. Really great service.
17 April 2026
Unprompted review
terrible customer service and the…
terrible customer service and the delivery delay affected my timeline
27 March 2026
Reply from EasyMerchant Limited
I'm sorry for the delay with the courier. Sadly, sometimes things do go wrong.
It's such a shame that when something goes wrong, it's an instant 1* review, but you can do everything perfectly 100 times and only one might leave a 5* review.
It's very difficult to make sure everything goes perfectly right every single time, probably impossible. But what we can and do, is make sure we're here when you call, and do everything in our power to resolve it, whatever it the problem is. Something that can't be said of most businesses these days.
Kind regards.
EasyMerchant.
Fraudulent company. AVOID
Item was never in stock but failed to mention this. Item was so late that it could not be used for the building work required. When I asked them to cancel the order as it was not needed anymore, I was told it was not possible, then I received an email saying it was with the courier. They went on to say it now can't be cancelled and I would not be allowed a refund and started to say the consumer rights act was to protect them so I could have a refund or send the item back. The item still hasn't arrived as its been further delayed. Waste of money, waste of time and a bunch of cowboys not helping.
30 March 2026
Reply from EasyMerchant Limited
Hi Tom.
I understand that it's frustrating when an order doesn't arrive as quickly as you'd like it to.
However, calling us fraudulent is really unfair.
We received your order on the 31st March, wee then had the long bank holiday Easter weekend, and you contacted us the day the bank holiday ended on the 7th to chase the order.
We then dispatched it on the 7th for you.
Then on the 8th you said you wanted to cancel it for a full refund.
Our website does not allow anyone to purchase any item without clicking to say that they have read and understood our delivery information, which in the first sentence explains that we ask for 6 working days for delivery, and potentially during busy periods like bank holidays, ask people to except potentially longer.
You ordered a custom product from us, which means we have to destroy a product to cut it to your custom size.
This involves two guys carrying the roll out into the yard, unrolling it, cutting it, folding back up, packaging it, organising the paperwork, uploading your delivery details, printing the labels and loading the delivery vehicle and paying to ship it to you.
None of those costs are refundable to us.
As mentioned on the product page, delivery info, cancellations info, T&C's etc, custom sized products are non refundable in accordance with the Consumer Goods Act.
This is because, if everyone made us do all the work, then cancel and refund them in full while we cannot recover out costs, then all businesses like our would be bankrupt very quickly. The law is there to protect us from this very situation.
I appreciate it didn't arrive as quickly as you wanted it to, but it did arrive within the timeframe we ask for and you agreed to. So to leave our small family business that tried our absolute hardest for everyone a 1* review and call us fraudulent is disappointing.
Of course, if the item doesn't arrive or is lost the courier has damaged it, then we'll issue you a full refund and recover our costs from the courier, but we have dispatched your item in time.
Please feel free to just give us a call, where you will find the most helpful friendly team in the entire industry waiting to help you.
Kind regards.
Nathan.
Reply from EasyMerchant Limited
Thank you Chris!
Have a great weekend!
From all at EasyMerchant.
I placed my order on the 29/03/26 with…
I placed my order on the 29/03/26 with an estimated delivery time of 1-3 days a week later and I still haven’t received my order.
29 March 2026
Reply from EasyMerchant Limited
Hey Rob.
We do not offer an estimated delivery time of 1-3 days.
As per our delivery information we ask for up to 3 days to dispatch the item and another 3 to deliver it. A total of 6 working days.
To avoid any confusion, we do not allow orders to be placed without a box being manually ticked by you to say that you have read and understood this. It will not allow you to pay otherwise.
It's very unfair to receive a 1* review after being completely honest and doping exactly what we said we would do.
We'd love to advertise a next day delivery service as we would get a lot more orders, but instead we are very honest, even stopping people from being able to order unless they agree to it.
Kind regards.
Nathan.
Quick confirmation and delivery
Quick confirmation and delivery. Correct sizes, uniform cuts and good quality
19 March 2026
Unprompted review
Easy to order
Easy to order. Good communication on delivery and arrived within a short time frame.
4 March 2026
Delivered on time
Delivered on time. The delivery driver was exceptional. He dropped it exactly where I wanted it, up the sloping drive and behind the gates, some 15 meters from the road, close to where it is getting used. Would recommend.
8 March 2026
I would highly recommend this company
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues.
Great service from start to finish.
5 March 2026
I ordered what I needed on the thursday…
I ordered what I needed on the thursday afternoon. Expecting the order to arrive at the latest monday afternoon. Nothing arrived so I emailed the company. They said they didnt have any in stock but when some comes in they will send it out straight away.
If you dont have it in stock, why not advise the customer. I would have gone elsewhere for a quicker service. The job is now 4 days behind because of this mess up.
5 March 2026
Reply from EasyMerchant Limited
Hi Steve,
Thank you for your feedback, and we’re sorry for the delay with your order.
While we always aim to dispatch and deliver orders as quickly as possible, our delivery information page does advise allowing up to 6 working days for delivery to account for situations such as stock and courier delays. During checkout, customers are asked to confirm that they have read and agreed to these delivery terms by checking a box before it will allow you to place the order.
When you contacted us Monday requesting an update, we responded promptly letting you know there was a stock issue and confirmed that your order would be most likely delivered by Thursday. We then received an email from you Tuesday in the evening and replied first thing Wednesday morning informing you we were dispatching that day on a next day courier.
I can see on the tracking your order has been delivered this morning (Thursday) at 11:30.
We do apologise for any inconvenience caused and appreciate your understanding.
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