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e-FOOD Reviews 

190
•
TrustScore 1 out of 5

1.2

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were let down by their experience overall. Customers frequently reported continuous failures with orders, including incorrect or incomplete deliveries, and food often arriving cold. The delivery service was widely criticized for unreliable and significantly delayed estimated times, with many not receiving their orders. Reviewers also found customer support unhelpful, unresponsive, and difficult to access, often relying on chat bots. Customers also faced problems with payment methods, including unexpected additional costs and money being held, alongside a perceived lack of responsibility for mistakes by the platform.

What people talk about most

Order

Clients share negative opinions on order experiences, frequently reporting issues with orders disappearing,... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many expressing dissatisfaction with delivery... See more

Service

Consumers find service to be negative, with many describing it as very poor and unacceptable, falling below... See more

Customer service

People report negative experiences with customer service, citing a lack of proper support and difficulty... See more

Payment

Customers had negative experiences with payment, frequently reporting issues such as orders disappearing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I can't believe that I write this but e-food used to be so good and it has come crushing down like a trainwreck. I won't comment the lack of telephone service and the input of chat bots on their help... See more

Rated 1 out of 5 stars

Used it for many years before I closed my account. Order times were totally bogus, sometimes orders would just disappear and they would keep holding your order money. They solved the problems by re... See more

Rated 1 out of 5 stars

I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to th... See more

Rated 1 out of 5 stars

I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the r... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.

Contact info

1.2

Bad

TrustScore 1 out of 5

190 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(190)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgusting company

They're coercing their employees to freelance, so they won't have to pay them insurance. That will lower their already shocking salaries, make their employment status completely uncertain, as they won't be bound to employ them by any laws and leaves employees completely exposed.

17 September 2021
Unprompted review
Rated 1 out of 5 stars

You cant turn your employees into…

You cant turn your employees into freelancer contractors. Minimum wage in Greece is very low, and the cost of delivery thank god is comensurate. Either the cost will transfer directly to the customer, or you will keep your delivery as full timed employed. Unless you are willing to risk not finding employees to work as couriers at all.

17 September 2021
Unprompted review

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