I can't believe that I write this but e-food used to be so good and it has come crushing down like a trainwreck. I won't comment the lack of telephone service and the input of chat bots on their help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used it for many years before I closed my account. Order times were totally bogus, sometimes orders would just disappear and they would keep holding your order money. They solved the problems by re... See more
I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to th... See more
I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the r... See more
Company details
Information provided by various external sources
e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.
Contact info
Aristeidou 1, 15122, Athens, Greece
- 2113110700
- info@e-food.gr
- e-food.gr
1.2
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Absolutely terrible customer service
20 November 2023
Unprompted review
I'm having a nightmare with this…
I'm having a nightmare with this delivery platform.
Though it began very well, and I never had any real issues, but over the past Eight months every second to third order has an issue.
It's either cancelled, or arrives way out of the designated time frame set on the store I order from.
They take the money from your account, then cancel the order, promising you it will be returned the next few days.
I just made a €103 order, and once again it was cancelled.
Nobody asked me if I have another €103 to complete a second purchase.
Which i don't.
So my family will not have dinner tonight or lunch tomorrow, because it's efoods policy to not verify the order with the store, then remove the funds from my account.
I called the efood contact number to complain, 36 times in 25 minutes and every time the number just kicks me off, no ring, no message.
Good work efood.
Thanks ever so much.
9 October 2023
Unprompted review
A monkey designed this app
A monkey designed this app. The difference in UI/UX between Wolt and eFood is why I am a Wolt customer. I tried using eFood online and it was a very frustrating experience.
26 August 2023
Unprompted review
I didn't like it
I didn't like it. The food arived cold and way after the estimated time.
22 June 2023
Unprompted review
Unreliable, uncontactable..avoid online ordering
Part of online order delivered, 1 out of 3 items not sent, no messages, no reply on telephone line, email on box of recipient full! Not contactable. Completely dishonest, sham company, do not buy online
13 May 2023
Unprompted review
No discount was provided as it was advertised,
No discount was provided as it was advertised, and customer service was unable to amend the order, they could only cancel it, even though it was due to their system failure.
14 January 2023
Unprompted review
SHIET
I'm so pissed off with this app nothing works NOTHING WORKS DONT USE IT GO FOR WOLT OR BOLT
9 December 2022
Unprompted review
They offer discount coupons for their…
They offer discount coupons for their market and when your order is delivered they ask for the full price claiming something went wrong and then tell you better luck next time. Awful customer service.
25 September 2022
Unprompted review
Unable to pay with paypal and visa eur…
Tried paying with paypal and visa eur debit card. Should be straightforward, did not work. I used the chat, they assumed I had saved my cards, so asked me to delete and re-add. Also not able to help you reach the food order company so we could order by phone while they get it resolved. Absolutely no help even before i bought anything, I wonder if anything would go run after I pay, whether they would be as bad or even worse...
9 August 2022
Unprompted review
Despicable service
Despicable service - using templates to respond to their emails; I have collected a coupon for particular restaurant which has been unavailable on the app for more than 2 weeks!!!! I keep asking them when I can cash out my coupon and their answers are ridiculous....
2 May 2022
Unprompted review
We ordered Mcdonalds and they arrived…cold and 1.5 hours later
We ordered Mcdonalds and they arrived cold and filty after 1.5 hours. I will never order again from there
30 December 2021
Unprompted review
Hacked account - DO NOT ADD YOUR CREDIT CARD
Someone from Thessaloniki while I was in Athens hacked my account and ordered a big amount of food for himself to deliver in the middle of a street. I called e-food a lot of times to give back my money and told them that this is a GPDR violation due to European Union rules. They don't give a damn. I am still waiting for an e-mail with instructions for them and they said just to go to the local police and inform them about it. Total unprofessional behavior.
21 December 2021
Unprompted review
The devil as far as companies go
The devil as far as companies go. They sell your details or share them with others when they shouldn't. Fake "offers" that actually are more expensive than buying directly from the restaurants. Very buggy Android app. Heinous working conditions for their employees. The owner, Mr. Paminos Kirkinis, ows his success to suspicious lobbying facilitated by his murky relations with Mareva Mitsotaki.
2 October 2021
Unprompted review
After the latest news about the…
After the latest news about the employment status I will never buy anything from them again !! I will also inform any relatives, friends etc to buy nothing from this unethical company !!! I wish I could rate 0/5!!!
22 September 2021
Unprompted review
Unethical company
19 September 2021
Unprompted review
DO NOT use e-food app
I would not like to be your employee, especially after the latest news about the change of employment status that you imposed on your employees, you should be ashamed. Tip: Use the efood app only to see the store menu. Then just call the store you want to place your order. If it does not have POS, pay in cash. You can suggest to the entrepreneur to get a POS so that you can make the payments as well (if you have no other choice). Never use the e-food app again for online orders. Use it only to see the menu of stores. #cancel_efood
18 September 2021
Unprompted review
E food is a slavery
E food is a slavery. Don't buy anything from them. They treat their employees like animals.
18 September 2021
Unprompted review
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