Wolt Reviews 

Horrible delivery!!! We struggled with the website for like 40 minutes because we couldnt make an account, they couldnt find our adress etc. Never using this delivery service ever again!

The worse delivery company ever!!! They called me to cancel my order because of a tech problem and order again! I did it and I’m still waiting for my food after 1h waiting!!!!!

Check your bank statements closely if you used Wolt+!

I registered for a 3-month free trial (€0.00) in January 2026. Despite the campaign being active and showing €0.00, Wolt’s payment system silently extracted €3.99 from my corporate card every single month. Even worse, after I officially cancelled the subscription, they bypassed my cancellation settings and kept debiting my card in April and May 2026. Totaling €19.95 in unauthorized charges.
When confronted, their customer support acknowledged an internal database glitch involving their payment gateway recycling an old Adyen token reference (F4HHW5MQ3QKLWFG3). However, they formally refused to issue a manual refund, blatantly violating consumer law and telling me to handle it with my bank instead.
I have officially filed a complaint with the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) and initiated a fraud chargeback with my financial provider.
Unfair commercial practices, absolute bad faith, and a broken billing system. Avoid them or check your statements daily.

They delievered on wrong adress and they refused to backup money
Worst!!!!!!!!

Their system is not registering the comments for allergy requests and the food arrives wrong. Then their support claims that it’s your fault and refuses to make it good. Very bad service.

Their level of service declined sharply. They are now essentially at the point where they don't respond to messages on chat—the ONLY means of support, in hopes that you give up. Disgusting.

Wolt suddenly stopped allowing me to make use of offers.
When I asked them why they said I had used an offer which was not for me.
If their system has problem and sent me an offer bu mistake on my account it is their fault and not mine. I finf unprofessional that their personell wheb i raised the issue they said they cannot do anything so i deleted their app and will not use again.

Customer support is plain bad. Experienced missing items in 2 of the last 3 orders. Minimal effort to rectify. Other apps like foody seem more reliable

This is by far the worst food delivery experience I’ve had. I placed my order at 7:00 PM, and over two hours later I am still waiting with no proper explanation or resolution.

The estimated delivery time kept changing, customer support was unhelpful, and there was no sense of urgency or accountability. When people order food, they rely on accurate timing and basic communication — neither was provided here.

Delays can happen, but a two-hour wait with poor support is unacceptable, especially for a service that positions itself as reliable and professional. This experience shows a complete lack of respect for the customer’s time.

I will seriously reconsider using Wolt Greece again unless there is a major improvement in service quality and customer support.

One of the worst customer service i ever had to deal with

I had €10 credits from a real €600 purchase (28/11/2025), not a promotional code for new users. Wolt+ blocked my credits and refused to provide any clear explanation or solution. Customer support only sent a generic copy-paste reply.

A paid subscription should guarantee transparency and fair treatment. Wolt+ failed completely, leaving me no choice but to cancel. Highly disappointing.

Orders are consistently delayed by over an hour, completely ruining the quality of the food. Today I ordered something as simple as a coffee, eggs, and orange juice. It took 130 minutes to arrive. The coffee and juice were so watered down and disgusting that I threw them away. The food was stone cold. This is not a “small delay”; it is a complete breakdown of basic service.

Their support is even worse. It feels like talking to a script, not a human. All you get is the same empty lines: “sorry for the inconvenience”, “thank you for your understanding”, with zero real effort to fix the issue or take responsibility.

I requested a full refund because what they delivered was unusable and absolutely unacceptable. Instead, they offered me 4.50 as compensation. That is insulting.

This is not a one-off mistake; it’s a pattern of terrible service, disrespect for the customer’s time and money, and fake “support”. Total waste of money. Never again.

Scammers who are enforcing delivery expenses(meanwhile the restaurant i want to purchase is like 2kilometesr away from my house 5 minutes with a motorcycle ) including extra service fee plus their first 2 order -6euros offer dosnt even work....But its pointless in the first place as they charge you 5 euros for delivery and service.What a SCAM.

The worst platform in Greece. Very bad very very bad

I subscribed to Wolt+ and placed my very first order for food that arrived an hour late, cold, spilled, and dripping through the torn bag. When I called the restaurant, they told me the food had been sitting ready for nearly an hour waiting for pickup — it was risotto, not something you can reheat.

Customer support (Maria T.) acknowledged the issue but offered a €4 credit as “compensation.” For a ruined, inedible meal (€22) and spilled drink (more than half of the €6 drink was spilled).

I also have food allergies and can only order from literally one place in that town — all closed by the time this mess arrived. Instead of helping, support sent copy-paste replies like “We’ll inform our team” and “Hope your next order is perfect.”

Unbelievably poor service, robotic responses, zero accountability. If this is how Wolt+ treats first-time paying customers, I can only imagine how they treat regular ones.

I’ve been using Wolt for several months now, and while at first it seemed like a convenient option, the experience hasn’t been great lately. Delivery is indeed fast most of the time, but that’s probably the only consistent thing. The range of restaurants near my location is really small - after a while, you just run out of options and end up ordering the same meals again and again. Sometimes places disappear from the app without explanation, and new ones don’t show up often.

A few times, the courier couldn’t find my address even though it’s clearly pinned in the app. Once my food arrived cold, and another time an item was completely missing. Customer support did reply, but it took over twenty minutes to get an answer, and the compensation was minimal - basically just a few credits that didn’t even cover the missing item.

The app itself also started glitching occasionally, especially during peak hours. Once it froze right after I placed the order, so I wasn’t sure if it went through or not until the courier was already on the way. Overall, Wolt could be a decent service if they expanded the restaurant list and improved reliability, but right now it feels hit or miss - mostly miss.

I was waiting for 4 hours and still did not received my order.

Ordered paid and 5 minutes before supposed delivery the order was cancelled!
No excuses
Contacted the restaurant and was told that the order was delivered to Wolt but never arrived to my house
They just said sorry for the inconvenience your funds will be returned in 6 days!
Never again

Terrible experience, and the chat support is disastrous and unpleasant.

They charged me more than the total amount of my order, and when I asked for a refund for the difference, nothing happened.

They asked me to wait 5 business days, and then they told me it was done on the same day as the charge, even though I didn't receive anything.

Never recommend, eFood is better.