DUTCHIES 📿 Reviews 4,453

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Absolute love the phone case I have got. One Dutch cliente came to my work in Ibiza and I have asked her where was her case from and she suggested Dutchies website:). Took a bit too long to arrive b... See more

Rated 4 out of 5 stars

Dealing with Dutchies was satisfactory. I had had a problem with the phone case I bought for myself for Christmas. I contacted Dutchies in early May and they said that the phone cases only come with s... See more

Rated 5 out of 5 stars

A sleek, elegant, great quality case that fits my phone perfectly and looks great. Neck strap makes me feel safe when walking outside and credit card holder means I don't have to carry a bag. I hav... See more

Rated 5 out of 5 stars

It goes without saying the phone cases and accessories are fabulous, great Quality and speedy service. I have to also mention I had a slight problem with a part of my order, and the customer service... See more

Company details

  1. Cell Phone Accessory Store
  2. Fashion Accessories Store

Written by the company

★ High Quality phone accessories (No plastic) ★ 4.7/5 (out of +10.000 reviews) ★ Winner Best Product 2024/2025 ★ Order before 23:00 – shipped the same day ★ 100.000+ items sold "All those plastic phones on cheap lanyards, there must be a more stylish way", thought Dutchies founder Anne when she quit her job and traveled the world for a year. She came up with the concept for Dutchies, started her own production, and in no time, the webshop became a success. Dutchies turned out to be the solution for thousands of women: Beautiful leather cases with space for cards and phone chains that you can swap and match. Your new favorite accessory that you'll never want to live without! Inspired by the world, 100% Dutch! With love, Team Dutchies 💕


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fabulous and beautiful

My beautiful navy phone cover fits snuggly on my phone, the matching purse holds my cards, car key and lip salve, and looks fabulous.
Look forward to purchasing another set.

10 April 2026
Unprompted review
Rated 3 out of 5 stars

FedEx bill

Lovely case and charm. However, very upset to receive a FedEx bill of £30 for an order worth £115. Won't be buying anymore sadly as it works out too expensive

2 April 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hi Susan, Thanks for leaving a review. We’re sorry to hear that you’ve been charged customs duties even though the value of your order is below the standard amount at which customs duties are normally applied. We’ll get in touch with you personally to look into the matter and hopefully find a solution together.
With love, Claudia | Team Dutchies

Rated 1 out of 5 stars

Brought a iphone17 pro case arrived on…

Brought a iphone17 pro case arrived on 14th march 26.The strap broke 2 weeks later.They are now not responding to my emails.Buy with caution the case is not fit for purpose.

14 March 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hi there,

We’re really sorry to hear that you had to wait so long for a response, that’s definitely not the experience we want to provide. It’s also very frustrating to hear about the issue with the strap breaking so quickly.

My colleague has since reached out to you directly, and we’re glad we’ve been able to resolve this for you. Thank you for your patience, and we truly appreciate you bringing this to our attention so we can continue to improve.

Love, Sonja - Team Dutchies

Rated 1 out of 5 stars

Warning for uk buyers

Warning for uk buyers - you will receive an invoice off fed ex for taxes
Beautiful products but would not recommend because of the £45.08 invoice I have just received. I have been purchasing from bandolier for a number of years and never had customs charges, should have stuck with what I knew

29 March 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hi Helen,
We’re very sorry that you were surprised by the extra charges. That’s certainly not our intention.
We do mention this on our website: https://dutchies-support.gorgias.help/en-US/do-i-have-to-pay-customs-fees-for-orders-from-outside-the-eu-4836538
For orders under £135, our UK customers do not usually incur any customs duties or import taxes.

We apologise again for the inconvenience this has caused you.
With love, Claudia | Team Dutchies

Rated 5 out of 5 stars

I’m absolutely delighted with my…

I’m absolutely delighted with my Dutchies phone case. The quality is outstanding, the leather feels really premium, soft yet durable, and the finish is beautiful.
It’s not just stylish but also very practical. Having my cards in the case makes everyday life so much easier, and everything feels secure and well made.
The ordering process was smooth and professional, and delivery was exactly as expected.
I’ve already received so many compliments, I would definitely recommend Dutchies to anyone looking for a high-quality, elegant phone case.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service … bought the wallet…

Excellent service … bought the wallet for IPhone 17promax.. coco strap and mini purse all stunning bought a second coco strap diff size too .. came beautifully wrapped and super fast delivery .. cannot fault service or quality .. will absolutely be making more purchases have my eye on another strap off to order now 😍

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Never arrived and no refund issued.

I placed and order 3 weeks ago for a phone case at the cost of £52. The order did not arrive. After tracking the order it had been delivered to a completely different address in another town. I contacted Dutches who at first were insistent the order had been delivered to my home address even though I had sent them a screenshot of the tracking information showing where the phone case had been delivered to. After a few emails back and to they finally agreed the wrong shipping label had been attached to my parcel. They did then agree they would send me another phone case out. This was over a week ago and it still hasn’t arrived. I did contact them a few days later by email to say it still hadn’t arrived 3 times in total to which I had no response. I then posted a review on their website to say how disappointed I was that my order hadn’t arrived but even more disappointed that they were ignoring my emails. They did then come back to me and asked me to wait until after the weekend and if the phone case hadn’t arrived they would issue me a refund on the Monday morning. I have emailed them 3 times since the Monday morning to ask for my refund and again not a single reply. Can only say I feel completely ripped off, this was not a cheap item and I’m going to have to pay for another case from another company. It’s clear I will not be getting anywhere with Dutches.
If anyone reads this from Dutchies this is my order number #2193807 and I would be extremely grateful to have my money back.

17 March 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hello, we are very sorry that you have experienced so many problems with your order. That was definitely not our intention!
Nor was it our intention that there was a technical issue with the emails and that you did not receive a reply from us.
We are very sorry and we hope you will accept our apologies for all the inconvenience. We processed your refund yesterday.
With love, Claudia | Team Dutchies

Rated 1 out of 5 stars

Negative rating

Tbh negative rating if I could. My order cost about £180 and I was expecting it until Mothers Day. So I ordered on the 1st of March and then I got an email saying it will be delivered on the 4th of March. Then when I checked the tracking parcel link it said the parcel never reached Fed Ex. I checked a few days later still no update. Emailed customer service and they transferred me to ‘special investigations team’ which is simply a fancy name because they had no idea what had happened with my parcel. After one email from them saying it will be resolved I never received an update. I was told to email again because clearly that is what my job is - after I place an order, I should keep emailing to check for resolution rather than expecting swift responses from their staff. I await refund for my never delivered and clearly non track able parcel.

14 March 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hello Ketki,
thank you for your honest feedback. We are very sorry that you experienced these issues with the delivery of your order and that you were not satisfied with our customer service. That is definitely not our intention and we would like to apologise for it. We hope that we have now managed to resolve everything to your satisfaction. If not, please get in touch with us again.
With love, Claudia | Team Dutchies

Rated 5 out of 5 stars

Excellent service, great quality goods

I ordered a phone case, 2straps, and a purse ,also. Got a free perfume bottle,I chose the lovely burgundy colour which was just as it was shown online. I placed my order from the UK and received it 4days later . Excellent service ,the quality of the goods was as stated ,high quality leather and so well made. I am delighted with my phone case and accessories and will certainly be buying from dutchies again ,well done !!!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a case with a chain strap

I ordered a case with a chain strap. The case has space for a card at the back of the phone. This is unusable! I cannot get a card in and out of the case easily it’s impossible. The chain strap is so heavy, it’s totally impractical. I’m actually worried about using the chain strap and it smashing my phone screen. I would consider this style over substance. It’s not usable for a phone and everyday use. I’m so disappointed that they are now asking me to pay £16 to return the product? This is a disgraceful charge to clients. What a waste of money. I’ve raised this with the customer service team so let’s see what they come back with?

5 March 2026
Unprompted review
DUTCHIES 📿 logo

Reply from DUTCHIES 📿

Hi Azra,

We’re really sorry to hear that the case didn’t meet your expectations. We completely understand that a phone case should be practical and comfortable for everyday use, so it’s disappointing to hear that this hasn’t been your experience.

Regarding the card slot: it can feel a bit tight at first so that cards stay securely in place, but it should of course still be usable. We also appreciate you sharing your feedback about the weight of the chain strap, this is valuable for us to hear.

Our customer service team is currently in contact with you by email and will be happy to look into this with you and find a suitable solution. We hope we can resolve this for you soon.

Liefs, Sonja - Team Dutchies

Rated 5 out of 5 stars

Super expérience

Super expérience ! The quality of the Dutchies products is awesome, I love the design and all the combinations they offer which allow us to have our unique look.
2 of my friends juste loved my new Dutchies and will also get one.
And cherry on the cake, the site is very user-friendly and the Dutchies Team super Nice.
Thanks Dutchies !!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great phone case

Great phone case. Love the colour and its great quality. Well packaged. Fast delivery. I would recommend Dutchies

25 February 2026
Unprompted review

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