DPB Plumbing and Heating Engineers Ltd Reviews 

275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, making interactions pleasant and efficient. Many highlight the team's expertise and punctuality, noting engineers arrive on time and are highly knowledgeable. People also appreciate the company's commitment to tidy work and clear explanations. Reviewers frequently commend the service itself, describing it as fast, professional, and highly effective in resolving various plumbing and heating issues. The overall experience is often described as seamless, from initial booking with helpful office staff to job completion. Many customers express strong recommendations and intend to use this reliable company again.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to DPB plumbing ‘walk in’ business on Falsgrave Road, Scarborough (which opens early) where I was met by Emma who couldn’t have been more helpful and friendly. Although my request, to install... See more

Company replied

Rated 5 out of 5 stars

Really easy to deal with this co, who provide trouble free, high quality service. Been using them for heating servicing and various other plumbing jobs for a couple of years and wish we'd come across... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(275)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

New to this company, found on Google after looking at favourable reviews. Excellent service, friendly, helpful and informative,good attention to detail.Will definately be using DPB Plumbing and Heating in the future.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Luke and Alfie were excellent

Luke and Alfie were excellent, professional, very tidy and really new thier stuff. They asked me what I wanted when they were uncertain and were very clear in what was possible, fantastic job and definately recommend them to anyone

19 October 2023
Unprompted review
Rated 5 out of 5 stars

So good to find such a well organised…

So good to find such a well organised company. We had a new boiler fitted and the process from initial fault diagnosis of the old boiler through to the fitting of the new one was seamless. Danny and Sean were excellent - knowledgeable, polite and informative. They arrived on time and kept us “in the loop” from start to finish. The standard of workmanship is excellent. As newcomers to the Scarborough area, we took a punt on using DPB, but they were definitely the right choice. I would have no hesitation in recommending this company.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very reliable. Knowledgeable and friendly engineers. Happy to explain what they’re doing. A pleasure to deal with them.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom Converstion

Our full bathroom conversion, was completed on time & the end result is 1st class. I can recommend DPB Plumbing without hesitation. The lead bathroom man Rob is a 1st class tradesman, the guys assisting him are great too. All are very profession while working & very pleasant too. All left clean & tidy after every days days work too.
The bathroom was fully stripped back to brick, redundant pipework etc removed & insulated & boarded etc as well as a new ceiling, all walls fully tiled etc. New lighting & extractor fitted & lovely walk in shower, wash basin etc, plus separate loo. All went as planned & is working perfectly.
You get what you pay for, no doubt there could be some slightly cheaper options, but the 1st class work is certainly worth paying for.

4 September 2023
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Central Heating Upgrade and Extension

Comany endorsed by checkatrade and trustatrader with excellent reviews. Big job involving new boiler, additional rads and overhauling existing ones plus other plumbing work. Had to be done at short notice and not straightforward. DPB had the capacity and expertise to take it on whilst other companies declined. Job was done within the required time frame and I am amazed at what 3 guys in 3 days can achieve. Very happy with the work and would highly recommend Dan and his team

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Best Plumbers Out There

DPB have serviced my boiler in the past and i've always been impressed with their punctuality, service levels and workmanship, so when i bought a house which needed a full central heating system they were the only choice for me. As always they arrived bang on time on the start date and finished on time 5 days later. I popped in to check on progress every day which was never an issue to them, the lads were always polite and helpful when i asked questions.
Danny Birley the owner has got it absolutely right with his business, great plumbers backed up by a brilliant team of ladies in the office. I would, and do, highly recommend them to everyone.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

great service

great service, excellent fitter , emailed for a quote to have a radiator fitted, on 14/8/23 got a reply same day, I was happy with the quote and got the radiator fitted 15/8/23, what more could you ask for

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Dan and his team are truly exceptional with the service they provide. They helped my guests with their 24 hour assistance service and popped along within half an hour. Highly professional and super efficient. Thank you ☺️

19 July 2023
Unprompted review
Rated 5 out of 5 stars

5 star service … again

Rob and Alfie did an excellent job fitting a shower and new bathroom flooring. They arrived promptly each day, never left a mess, and finished the job earlier than expected. They are both friendly and helpful, and I’d be happy to have them back again if we need other work doing. Lou is also brilliant on the phone - always a pleasure to talk to her.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent as always

Phoned DPB in the morning and my dripping tap was fixed in the afternoon.

Dan the apprentice sorted it out with ease.

Dan is a credit to your business.

I would not hesitate to recommend this business for any heating or plumbing issues you may have, as always, excellent service. Thank You Pauline Staves

26 June 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE,FAULTLESS WORKMANSHIPThis company were remarkable,from the…

This company were remarkable,from the start to the finish.They worked unobtrusively efficiently and without any fuss. Their obvious pride in their company was evident.Their pride in their own work likewise.Even a seismic change in plan during the progress of the work,was dealt without a fuss.Also the administrative support was helpful friendly and efficient.I would fully reccomend DPB.Thank you one and all. Sandra &Les

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Company,

Great Company,
Jamie did my gas safety certification and boiler service..thoroughly professional and a nice chap too.
I’ve got a few more jobs to be done
and will most definitely be working with DPB again

12 January 2023
Unprompted review
Rated 3 out of 5 stars

An eye opener

We have had good service from this company in the past servicing our boiler for £80. However, it is worth pointing out that they offer a priority response and not emergency cover when there are issues. We had a frozen boiler and were pleased that even after 8 pm we could speak to someone about it. We were told someone would get back to us - and they did, at 7.15 am the following morning. We had told the person on the phone the previous evening that there was a poorly person in the house ( and it was well below freezing outside). However, the guy who phoned in the morning was abrupt and told us that they don't offer emergency response cover; so if that is what you want, this company is not for you. However, when they did come, the engineer 'fixed' the problem within ten minutes, for £96 (we did not have a cover plan). The same issue arose that evening and once again we phoned. DPB responded and sent another guy to fix the problem. This time they did not charge.

12 December 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Dear Mr Tyas,

Thank you for taking the time to review our company.

Your feedback really is appreciated and helps us improve our future services.

In regards to the recent engineers visit, we are sorry that we did not meet your high expectations this time.

We are pleased to have you on board now as a Homecover customer and look forward to assisting you in the near future

Kind Regards

DPB Plumbing & Heating Engineers Ltd



Rated 5 out of 5 stars

Call out

Call out at the end of the day to our boiler as it had frozen in the cold weather, the office staff were helpful and friendly especially as we have young children in the house. An engineer arrived within 30 minutes and the boiler back working within the hour! Friendly, helpful and efficient engineer! Thanks very much!

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Bathroom Replacement

DPB have just replaced our bathroom. The quality of workmanship is excellent and the engineer worked in a clean and tidy manner and always arrived at the time stated. Both office staff and engineers were extremely helpful and courteous and kept us up-to-date at every stage of the process.

We cannot recommend them highly enough.

8 November 2022
Unprompted review

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