DPB Plumbing and Heating Engineers Ltd Reviews 

275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, making interactions pleasant and efficient. Many highlight the team's expertise and punctuality, noting engineers arrive on time and are highly knowledgeable. People also appreciate the company's commitment to tidy work and clear explanations. Reviewers frequently commend the service itself, describing it as fast, professional, and highly effective in resolving various plumbing and heating issues. The overall experience is often described as seamless, from initial booking with helpful office staff to job completion. Many customers express strong recommendations and intend to use this reliable company again.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to DPB plumbing ‘walk in’ business on Falsgrave Road, Scarborough (which opens early) where I was met by Emma who couldn’t have been more helpful and friendly. Although my request, to install... See more

Company replied

Rated 5 out of 5 stars

Really easy to deal with this co, who provide trouble free, high quality service. Been using them for heating servicing and various other plumbing jobs for a couple of years and wish we'd come across... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(275)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

thoroughly impressed with the very high…

thoroughly impressed with the very high standard of service provided. Danny is professional, knowledgeable, approachable and friendly, and went above and beyond to service our boiler, we then had an emergency with a hot filter tap and once again came to our rescue. Can’t recommend DPB Plumbing enough and feel totally secure knowing we have a plumber to call.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy First Time Customer

First time customer, and thoroughly impressed with the very high standard of service provided. The guys were professional, knowledgeable, approachable and friendly, and went above and beyond. While I hope I don’t encounter any more plumbing problems in the near future, I now know who I’ll be turning to if I do. Can’t recommend DPB Plumbing enough!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Can only give this company 5 Stars

Can only give this company a 5 star rating. As new customers we made an appointment to service our oil boiler, they confirmed the appointment, we received a phone call because they would be a few minutes late (collecting parts). Revisited the next day to replace a leaking filter, again on time. Danny was efficient and pleasant, as were the staff we talked to on the telephone. With emailed/text confirmations of appointments and invoicing, we were impressed with the efficiency of this company; so much so we have now joined their service plan. This is a company showing old fashioned values, while employing modern day technology. It makes a pleasant change to have a tradesman actually live up to their hype. Thank you.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process of asking for and receiving a quote, to completion of the job was carried out in an efficient and friendly manner. The job consisted of replacing two radiators, fitting a replacement cistern pack to toilet, fitting mixer taps to kitchen sink and fitting isolation valves to the pipework. Rob who did the job was very friendly and helpful. He kept us informed at all times and cleaned up after each part of the job. On completion all rubbish was removed from the house.

We would certainly recommend DPB Plumbing for the quality of their work, and their friendly and efficient manner.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

As always fantastic service from Danny or his crew from start to end. Good communication and always available to help. Highly recommend monthly service plan.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Cannot express what an amazing level of…

Cannot express what an amazing level of workmanship, communication that we received today when Danny and Joe installed a new LPG boiler in our static home.
The whole installation was exceptional from beginning to the completion. Danny and his team are so friendly, efficient and so professional, it was totally refreshing to have such a company within our property and made us feel relaxed and reassured.

We cannot recommend DPB Plumbing enough. 10 out of 10.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Bathroom refurbishment by Dpb plumbing

We recently had Rob from Dpb plumbing around to do a full refurbishment for our bathroom to take out full bath suite and replace with walking shower and fit wet wall panels sink and toilet. And what a great job he has done we are so pleased with the finished job. I can't praise Rob and Dpb enough. From start to finish he kept me informed what was going on and tidy-up after each day. Many thanks 😊

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Just had Darran and Copper to my…

Just had Darran and Copper to my caravan in Whitby to fill up the heating system and sort out the water I would just like to say what great lads!very professional and very helpful I would not hesitate to recommend thank you so much Reuben Emery 👍

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to sort a monthly plan and book an appointment. When the engineer came to do the service, was friendly and informative. Would highly recommend

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Top quality bathroom refit.

I am delighted with my recent bathroom refit, and have no hesitation in recommending DPB.
The whole team are professional and efficient, and from my first contact with the office team through to assessment, quote and carrying out the work, they were all interested in my project, and focussed on providing a quality service.
Luke carried out the work with thought and care at every stage. I liked that he talked to me every day about his work plan for the day, and it meant that when decisions had to be made it was easy to have those conversations and come to a conclusion. The finish is of the highest quality, and Luke is truly a craftsman. Because I was involved at every stage, I know that it's not just the bits on show that are high quality, but I am confident that every aspect of the bathroom build (which included plastering and a new floor) has been completed with care and attention to detail. Thank you to Danny and his team.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, called up due to a leaking boiler, I am a new customer but they were able to provide a call out the same week, lovely engineers that were so helpful and the got the job done and dusted within an hour. I've even signed up to their gold plan so I am well covered moving forwards, can't speak highly enough of the professionalism of DPB I would highly recommended.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

A First Class Service

We were very fortunate to come across the company in June 2023 and would highly recommend them.
The call out in June 2023 was a boiler problem and was sorted the next day. Within that week two toilet cistern issues were sorted and the boiler was serviced.
At this time we were introduced to their Home Cover Plan, which we joined, to give piece of mind, if we had problems in the future.
Review today, because of a boiler issue, telephone call at 16:50 yesterday, arrived this morning at 10:15 and issue sorted.
A first class service.
Thank-you,
Roy

5 January 2024
Unprompted review
Rated 5 out of 5 stars

First class bathroom refit - world class service

Everyone we dealt with on the phone was very friendly and really helpful. We have just had a new bathroom fitted. Could not have more pleased with the end result. Worth every penny to have this high level of service and workmanship. Will definitely use again for an ensuite next year. Only in Yorkshire would you get a company of this quality and reliability.

Mike and Cath Buckton, East Yorkshire.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

What a great experience. From the booking process, through to the boiler service. We were kept informed every step of the way. Danny arrived on time and was very informative. Would highly recommend DPB.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

speedy response!

We were stuck with no water/heating on a Sunday due to a burst pipe! Within 30 minutes someone was here to fix it! Jamie was brilliant, and even tidied up after himself, would highly recommend DPB plumbing! Xx

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I cannot recommend highly enough the first class service we get from our Platinum Homecover Plan with DPB Plumbing. Always so reliable, prompt, efficient and cheerful! It’s very reassuring to know we are covered! Thankyou DPB!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

First service of the LPG Vaillant…

First service of the LPG Vaillant heating system and first time with DPB
Very professional service carried out by a truly customer focused engineer.
Having spent time training companies in the Customer Journey there is very little that DPB have to learn.
Truly excellent customer service

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Professional Company

Called DPB when I found water dripping through my bedroom ceiling. Service was incredibly quick, they arrived within 30 minutes of my call. Jamie quickly diagnosed and repaired a faulty ball valve in my loft. The overall service was wonderful from the moment my call was taken I felt I was in safe hands and that I was dealing with a professional company.

11 November 2023
Unprompted review

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