Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more
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Review summary
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Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more
Company replied
Would have no hesitation in recommending this company. Jim and Danny are very helpful, very pleasant and even tidied up after themselves. Brilliant job in fitting our new air-conditioning unit. Many t... See more
Company replied
From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more
Company replied
Company details
Written by the company
We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas
Contact info
16-18 Falsgrave Road, YO12 5AT, Scarborough, United Kingdom
- 01723313404
- info@dpbplumbing.co.uk
- dpbplumbing.co.uk
4.9
Excellent
264 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from both engineers…
Fantastic service from both engineers who called. Good advice given with no pushy sales!
Installation of the boiler went well,very clean and efficient work from Jamie. Arrived on time as planned, would have no problem recommending this company
28 April 2026
Unprompted review
Would have no hesitation in…
Would have no hesitation in recommending this company. Jim and Danny are very helpful, very pleasant and even tidied up after themselves. Brilliant job in fitting our new air-conditioning unit. Many thanks!
29 April 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words!
We really appreciate you taking the time to leave us such a lovely review. I’ll be sure to pass your comments on to the team.
It’s great to know you’re happy with your new air-conditioning unit and the service you received. If you ever need anything in the future, we’re always here to help.
Many thanks again,
Team DPB
Professional and efficient
Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an expert plumber. His company put some effort into sourcing the relevant part beforehand.
20 April 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for taking the time to leave such a lovely review.
I’m really pleased we were able to get your underfloor heating manifold repaired without the need for a full replacement. We always aim to explore the most cost-effective solution for our customers wherever possible, so it’s great to hear that came across.
Your kind comments about being friendly, efficient, and prepared are very much appreciated, and I’ll be sure to share this feedback with the team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Warm regards,
DPB Plumbing & Heating Engineers Ltd
An amazing firm have dealt with them…
An amazing firm have dealt with them for years
Everyone is efficient and super helpful from the Office
to the Plumbers.
Would not use any other company.
Kind regards
Valerie
20 March 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words and continued support over the years—it truly means a lot to us.
We’re delighted to hear that you’ve had such positive experiences with both our office team and our plumbers. Providing efficient, helpful service is something we take great pride in, so your feedback is greatly appreciated.
We look forward to continuing to assist you whenever you need us.
Warm regards,
Team DPB
Effective and efficient.
Great communication, very efficient, friendly and responsive. Libby and her colleague in the office were really helpful and Alfie who did the work worked cleanly and efficiently. Highly recommended 👍 thank you
16 February 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Libby, her colleague, and Alfie provided such helpful, friendly, and efficient service. We always aim to make the experience smooth and professional, so it’s fantastic to know it made a positive impression.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Warm regards,
Team DPB
Highly Recommended Down to Smallest Detail!
Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen one end and tablet pen the other end. Also works great on my mobile so no more problems with hand cream transference onto my screens. Thank you, Patrick, for your expertise and for your kindness.
23 January 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for taking the time to leave such a lovely review 😊
We’re really pleased to hear that Patrick looked after you so well and that your radiator is now running much quieter after the service.
Patrick will be delighted to read your comments — he takes great pride in being punctual, professional and thorough, right down to the smallest details. And we’re glad the DPB pen is coming in handy too!
Thank you again for choosing DPB Plumbing & Heating Engineers and for your kind recommendation. We really appreciate your support.
Fast replacement of failed boiler
My boiler failed on Friday. Alfie and Cooper installed my new boiler on the following Wednesday. The guys kept our house clean with a minimum of mess. Very fast and professional service.
21 January 2026
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your kind words!
We’re delighted that Alfie and Cooper were able to install your new boiler so quickly and professionally. Maintaining a clean and tidy workspace is always a priority, so it’s great to hear that they met your expectations.
We truly appreciate your feedback and are glad we could provide fast, reliable service when you needed it most.
Warm regards,
Team DPB
Heating engineer came out and repaired…
Heating engineer came out and repaired the heating after having hot water but no radiator heat. Great job and very efficient. Lovely friendly engineer. Would highly recommend
31 December 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your feedback!
We’re pleased to hear that our engineer was able to quickly resolve the issue with your heating and that you found them friendly and efficient.
Delivering reliable service with a personal touch is very important to us, so it’s wonderful to know we met your expectations.
We really appreciate your recommendation!
Warm regards,
Team DPB
Our boiler stopped working on Boxing…
Our boiler stopped working on Boxing Day and Danny called to kindly spend the time talking me through how to re-pressurise it. Danny was throughly helpful and knowledgeable meaning the problem was fixed in no time. Very thankful for the help, especially on Boxing Day and will definitely recommend Danny in the future.
26 December 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for taking the time to share your experience.
We’re so pleased that Danny was able to guide you through re-pressurising your boiler and resolve the issue quickly, especially on Boxing Day. It’s wonderful to hear that his knowledge and helpfulness made a difference during a stressful situation.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Danny.
Warm regards,
Team DPB
Quick, efficient and very helpful experts!
The booking of my appointment with Sue was quick and easy and the engineer came within 2days to check my boiler issue. Patrick was prompt, chirpy and very efficient. He explained everything as he went along, without being patronising. What a mine of information! He explained the problem and showed me exactly what to do. He also checked my shower and discovered a big problem with the controls. He advised that the unit could probably be replaced as part of my plan! Afterwards, he talked me through the central heating controls, which are complicated on these units and we agreed one whole unit (rather than one up, one down) would be better. He advised me of the best settings in Winter if I was away at any point. Incredible service, as ever, from DPB Plumbing, but Patrick went 'the extra mile'. Thanks so much. I'm so glad and relieved that I'm on the Platinum Plan. Happy Festivities to you all and thanks also to Sue, who is so quick to sort appointments! I've already got one for the replacement of the shower control! How do they do it?! Much appreciated, Maggie Constable, a very grateful customer!
12 December 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Dear Maggie,
Thank you so much for your wonderful review! We’re delighted to hear that Sue made booking quick and easy, and that Patrick provided such a thorough and helpful service. It means a lot to us that he was able to explain everything clearly and go the extra mile to ensure you feel confident with your boiler and heating controls.
We’re also glad to hear that being on the Platinum Plan is giving you peace of mind — that’s exactly what we aim for! Your kind words have been passed on to both Sue and Patrick, and I’m sure they’ll be thrilled to hear your feedback.
Wishing you a very happy festive season and we look forward to continuing to support you with your upcoming shower control replacement and beyond.
Warm regards,
DPB Plumbing & Heating Engineers Ltd.
Boiler fitted
Danny and James were brilliant first class job as always arrived on time were friendly and helpful and don't leave a mess very tidy. Did a good job fitting new boiler really pleased. Had a bit of concrete left over and put it in a hole in our step which they didn't have to do it was really good of them. First class company reliable and on time wouldn't use anyone else can't praise them enough.
1 December 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words! We’re thrilled to hear that Danny and James provided a first-class service, arriving on time, being friendly, and leaving everything tidy. It’s great to know you’re pleased with your new boiler installation—and those little extras, like taking care of the leftover concrete, really show their dedication.
Your support and trust mean a lot to us, and we’re honoured to be your go-to company. We’ll be sure to pass on your praise to Danny and James!
Thanks again for choosing DPB Plumbing & Heating Engineers Ltd., and we look forward to helping you with any future needs.
Warm regards,
DPB Plumbing & Heating Engineers Ltd.
Want paying for work not done
Paid a significant sum of money for a boiler service and diagnosis of a fault - the engineer diagnosed an electrical fault with the boiler and sent an electrician to find out what it was -this cost more.
A team came out fixed it but left with the old thermostat hanging off.
They did not come back as promised to service the boiler. Customer service was poor and evasive.
For the significant sum of money paid upfront it was shoddy and incomplete.
19 November 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Hi Cathy,
Thank you for taking the time to leave your feedback. We are sorry to hear that you feel disappointed with the service provided.
After reviewing your account and the full history of the job, we would like to clarify a few important points for transparency:
• The appointment was booked specifically to diagnose a boiler/heating system fault — not for a boiler service — and no boiler service was included or paid for within the works requested.
• During the initial visit, our OFTEC-registered oil engineer thoroughly checked your system and identified that the issue was electrical in nature, rather than a boiler component failure.
• To ensure the fault was safely resolved, we arranged for our approved external electrical contractor to attend. This was explained in advance, including the additional cost.
• The electrician diagnosed a faulty cylinder thermostat and a failed two-port zone valve. We then provided you with a quotation to replace both, which was agreed and authorised by yourself before we proceeded.
• When carrying out the repairs, our engineer discovered the cylinder thermostat could not be removed due to a water leak from the hot water cylinder — the leak itself being the underlying cause of the fault. This could not have been foreseen prior to dismantling.
• As the thermostat installation could not be completed due to this cylinder defect, we removed the charge for the thermostat element of the works from your invoice.
• We successfully replaced the two-port zone valve and restored heating/hot water operation, and we clearly advised that a replacement hot water cylinder would be required. You declined this further work at the time.
We fully respect your right to leave a review, however we do feel that the rating does not reflect the agreed scope of work nor the efforts made to resolve the issue promptly and professionally. Throughout the process, our office and engineers communicated the costs, findings, and the next steps required.
We remain happy to assist should you wish to proceed with the recommended replacement cylinder, or if there is anything else we can help with.
Kind regards,
DPB Plumbing & Heating Engineers Ltd
5 star service from a friendly
5 star service from a friendly, efficient and reputable local company. DPB provides an excellent seamless service from the ladies in the office booking in to a professional job well done. Joe is a asset to the company, he was punctual, polite and respectful of my home in completing the replacement of my shower - highly recommended
14 November 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you had a seamless experience with our team, from our office staff to Joe completing your shower replacement. It’s wonderful to know that Joe’s professionalism, punctuality, and care for your home stood out.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Team DPB
From start to finish Dan and James were…
From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating all serviced. Sue on the telephone line was really helpful.
DPD plumbing is a brilliant local business and I highly recommend them.
Caroline Powell
14 November 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Dan and James looked after you so well, and that everything from the boiler to the gas fire and underfloor heating was serviced to your satisfaction. It’s also great to know that Sue was able to help you over the phone — I’ll be sure to pass your kind words on to the team.
We really appreciate your recommendation and your support of our local business. If you ever need anything in the future, we’re always here to help.
Warm regards,
The DPB Plumbing & Heating Engineers Team
A Great Job.
The young man who came to do a job for us was very punctual, very friendly and polite. Within a few minutes he had decided the parts he required and ina short space of time he returned with those parts and fitted them professionally. we are very pleased with the result and will certainly use this company again.
10 November 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your lovely review.
We’re really pleased to hear that our engineer made such a positive impression — punctual, friendly, polite, and able to diagnose and complete the repair efficiently. It’s great to know you’re happy with the result.
We truly appreciate your feedback and are delighted that you would choose to use our company again. If you ever need anything in the future, we’re always here to help.
Kind regards,
The DPB Plumbing & Heating Engineers Team
Heart and helpful
Patrick was very and informative of what he was doing and needed to do next
31 October 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for taking the time to leave a review.
We’re really pleased to hear that Patrick was helpful and informative throughout your appointment. It’s great to know he kept you updated on what he was doing and what was needed next — we’ll be sure to pass your kind words on to him.
If you need anything in the future, we’re always here to help.
Kind regards,
The DPB Plumbing & Heating Engineers Team
Brilliant service
Brilliant service. Very friendly, helpful and efficient highly recommend!
24 October 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your lovely review.
We’re really pleased to hear you found our service friendly, helpful and efficient. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
The DPB Plumbing & Heating Engineers Team
Highly recommend
Highly recommend. They came out straight away and sorted out the problem with speed and professionalism.
17 October 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind review.
We’re really pleased to hear that we were able to attend quickly and resolve the issue with speed and professionalism. Your recommendation is greatly appreciated.
If you need anything in the future, we’re always here to help.
Kind regards,
The DPB Plumbing & Heating Engineers Team
Brilliant service on our worcester oil…
Brilliant service on our worcester oil boiler, service plan great value for total peace of mind ~ highly recommend.
13 October 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind review! We're really pleased to hear you were happy with the service on your Worcester oil boiler and that you’re finding our Homecover plan great value for peace of mind. We truly appreciate your recommendation and your support!
Kind regards,
DPB Plumbing & Heating Engineers Ltd
Rob - Thankyou :)
I just wanted to give a huge shout to your employee Rob. Heis been a star from start to finish.
What seemed a big task - renovating a bedroom into a bathroom and transforming the old bathroom into an office was very overwhelming however it was a total breeze! Robs professionalism and knowledge, he coordinated the whole thing which we were very grateful for.
Rob arrived on the dot every day, has a really keen eye for detail, especially his unique tiling skills!
Rob kept us up to date with the process and what to expect. We did come across one issue with a wall, however Rob quickly identified it and sorted it for us. It’s been such a relief knowing how much we could rely on Rob throughout the whole process. His cleanliness was exceptional and I
loved his customer focus approach with us. Nothing was too much trouble, a real asset to your company at DPB.
Thank you Rob!
9 October 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words and detailed feedback — we’re absolutely delighted to hear about your positive experience!
Rob truly takes great pride in his work, and it’s fantastic to know his professionalism, attention to detail, and customer-focused approach made the renovation process smooth and stress-free for you. We’ll be sure to pass on your appreciation to him — feedback like this means a lot to our team.
Thank you for choosing DPB for your project, and we hope you enjoy your new bathroom and office spaces for many years to come!
Warm regards,
The DPB Team
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