Doorway To Value Reviews 

6,145
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally welcoming, highly knowledgeable, and wonderfully helpful without ever making anyone feel pressured to buy. People consistently highlight how pleasant the interactions are, noting that team members take plenty of time to answer questions and offer expert guidance. Some reviewers were happy with the relaxed store atmosphere and the fantastic choice of quality furniture on display. Consumers also appreciate the peaceful browsing environment, where visitors can take all the time needed to make a comfortable choice. Shoppers note that transactions are handled smoothly and efficiently, making every return visit a wonderful and satisfying occasion.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers mention positive feedback about product quality and the wide selection available. Consumers express... See more

Service

Customers report widespread satisfaction and praise the excellent service they receive in-store. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a stress-free and relaxed... See more

Value for money

Users describe positive interactions with value for money, noting that prices are quite reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

Danny was friendly, helpful and approachable throughout our visit. He gave us some useful and honest guidance about the quality and standard of the furniture available, without ever coming across as... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more

Rated 5 out of 5 stars

We are having to convert a room downstairs for my husband who isn’t well so we need a bed urgently. Dawn was so helpful in finding the perfect bed. We also need a unit to put a tv on, again she helped... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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No recent history of asking for reviews

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5.0

All reviews

(6,145)

1,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

We have used Doorway to Value on multiple occasions, each time we have always come into contact with Kelly Langdon who has been professional and excellent to deal with.
We will certainly be returning.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

SALESMAN PETER WILLIAMS ...

The Salesman Peter Williams remained proffesional,courteous and very helpful throughout our purchase of a new leather suite. His experience came through during our final decision making which eased the whole process. Mr and Mrs Turner - Warrington

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in store

Great experience in store, we were seen to very quickly and all questions answered, being directed to the best product. Kelly was very helpful and the transaction was all very smooth and efficient. Looking forward to receiving our new mattress! Thank you Kelly x

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We visited on Sunday to purchase a new couch. Fantastic service from Danny Balcerzak from start to finish. Very helpful and offered great advice on our purchase. I would highly recommend Doorway to Value and Danny.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

First class service once again from Doorway to Value. Steve Corns helped us with our purchase. Many thanks

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic choice of quality furniture.

Fantastic choice of quality furniture.
The staff are lovely, no pushy salespeople and when you do require assistance they are very helpful and knowledgeable. We wouldn't hesitate to recommend Doorway to Value to anyone and the prices are quite reasonable.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly relaxed atmosphere

After searching for furniture in many different stores we came across Doorway to Value. It was a very pleasant experience with no pressure selling and we found exactly what we were looking for. Thanks to Danny Balcerzac for spending time with us at the store. We will definitely be going back.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Buying a sofa

Excellent customer service from Peter Williams.
The process of buying the sofa was made very easy.
All staff at Doorway to Value are approachable, friendly and helpful.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Danny B for his help…

Many thanks to Danny B for his help providing the details measurements and care instructions for our recent purchase. He was very polite and helpful giving us all the information we needed to narrow down our search. It was a pleasure doing business with him.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

We have only just discovered this store…

We have only just discovered this store and will definitely be returning. There is so much choice and the staff are all so lovely. There is no pressure and after a quick greeting you are left to browse but the staff are readily available if you have any questions. We couldn't make our minds up on our first visit so returned yesterday and Dawn remembered us from the first time. We bought 2 sofas and Dawn dealt with the sale efficiently, explaining all aspects of the care package etc. We are now looking forward to seeing the sofas in our new home when we move in a couple of months.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I'd like to thank Kelly for excellent informative and friendly advice in choosing the right suite for me.
Doorway to Value has an excellent range of furniture and it is good to have knowledgeable people to help you.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

SATISFACTION GUARANTEED

We have been customers of Doorway to Value for many years and have always found the staff to be helpful and friendly. We were recently in the store and met with Staff member Danny who was extremely helpful and knowledgeable about the product we were looking at. He was friendly and explained a lot about the product and purchasing details. He wasn’t at all pushy and gave us lots of time to make a decision.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Another quality purchase…

We have bought many items from Doorway to Value over the years and not regretted any of the purchases. DtoV always has plenty of choise of quality products at reasonable prices. But it is the level of service whichakes us return. This time it was Dawn Grice who provided the friendly knowledgeable advice we were looking for.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Buying our new sofa at Doorway to Value…

Buying our new sofa at Doorway to Value was a wonderful and easy experience. From the moment we walked in, our salesperson, John, looked after us perfectly. He was incredibly friendly and gave us helpful advice without any high-pressure sales tactics, making it simple to choose the right options and answering all our questions clearly. The final paperwork and payment details were handled quickly and efficiently, making the entire transaction completely stress-free.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Choosing Furniture

Being allowed to wander round on
Our own. Jason asked if we needed help and was very very helpful.
Never pushy gave help then left us to think things over.
When we were ready for his help he was very knowledgeable a out the different kind of Sofas a d chairs brought lots of samples of materials to choose from.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

our experience was good

Our experience was good . Darren Broadhurst was helpful and friendly at every step, from helping us measure up the wardrobe and bedside cabinet, and finding alternative options in his department .We didn't feel rushed or pressurised in any way. We have shopped here , for several years always finding the furniture quality excellent We have always been satisfied. We would recommend the store to anyone.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service and friendly staff.

Visited the store on four occasions over the last three days to choose new sofa's.
I have to say all the staff could not have been more friendly and helpful.
John was extremely helpful and very knowledgeable, he guided us through the various options, taking time to answer any questions but also importantly encouraging us to take our time to decide. He made the whole experience very stress free and enjoyable. The "Come and find me if you need any help" attitude ensures that you are not under any sales pressure as sometimes experienced in other retailers.
We will definitely be back to choose our dining table and chairs.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

First visit…

We were very impressed on our first visit here. Darren was helpful and gave us the time we needed to come to the right choice.
Looking forward to taking delivery in our new home.
Thankyou Darren….. we’ll definitely be back.

29 July 2026
Unprompted review

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