Christopher Pratts Reviews 6,044

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, which made their shopping experience pleasant and stress-free. Many appreciate the personalized approach and the absence of pushy sales tactics, allowing them to browse and make decisions at their own pace. The service, product selection, and overall user experience are frequently highlighted as excellent. However, some customers also noted issues with product quality and delivery. One person experienced a manufacturing fault with a chair, including a scratch and a tear in the leather, and was dissatisfied with the resolution process, citing a long wait for a replacement and a lack of goodwill gesture.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Product

Consumers generally express satisfaction with the products, highlighting the wide variety and quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, patient, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many consumers praise the efficiency, helpfulness,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Duncan today for being extremely patient and incredibly helpful as we purchased multiple sofas for our new home. He was very professional and offered lots of helpful tips and guid... See more

Rated 5 out of 5 stars

We can't thank Duncan Edwards enough at the Leeds store, helping us choose our perfect sofa and chair. He was very helpful , gave us time to think about our purchase and was there when we needed him... See more

Rated 5 out of 5 stars

An absolute brilliant furniture with a large selection of brands and unique items for home and garden. The store in Leeds is immaculate and spotless, making everything look presentable. Staff very fri... See more

Rated 5 out of 5 stars

David T was a great help when we were looking for a new mattress. He provided the information we needed to help us make a decision on what to buy and found the mattresses for us that fulfilled our cri... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Lighting Store
  5. Living Room Furniture Store

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Superb

Richard Sanderson’s patience, attention to detail, and extensive knowledge make him our go to person. Thank you for helping us choose the perfect piece to add to our collection, and I appreciate all the efforts Richard extended to looking after my parents in a separate deal. Top service and frequently recommended.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Dale Williamson was very knowledgeable and helpful whilst we were considering sofa options and colours. Would not hesitate to recommend to others.
Mr & Mrs Wild, Baildon.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I always buy our furniture from Christopher Pratts where we get excellent service and excellent quality. I went in at the weekend and received excellent customer service from Duncan, Tamsyn and Julie in Leeds

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Good selection of sofas at reasonable

Good selection of sofas at reasonable
Prices. The service we received from Andy Aylesbury was spot on. He left us to browse at our leisure but was available to help with measurements etc, also gave us lots of advise on looking after the sofas .

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and knowledgeable staff

Huge choice of furniture all laid out beautifully.
Staff are really knowledgeable and friendly. Duncan Edwards helped us on this occasion when we bought sofas for our new house.
Highly recommended.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and knowledgeable staff

A huge thank you to Duncan today for being extremely patient and incredibly helpful as we purchased multiple sofas for our new home. He was very professional and offered lots of helpful tips and guidance for what would look best in our home. Thanks again Duncan.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Staff make a business.

Called to look at suites and was met by Chris asking if we wanted help or be left to browse. We asked about a specific product and he took us to view the suite we had seen on line. He was very helpful, clearly knowledgeable and answered all our questions. He asked about our specific requirements and was able to show us different products that might match our needs better. Not a pushy salesman and because he was very helpful he got our order.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with Dale Williamson was a…

Dealing with Dale Williamson was a pleasure.
He was knowledgeable and courteous.
We didn't have a lot of time due to other commitments but he helped us choose what we wanted and fill in the paperwork quickly and professionally.
We have purchased from Christopher Pratts before and would recommend them 100% to anyone looking for good quality furniture at a realistic price.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

This was our 3rd purchase at your…

This was our 3rd purchase at your regent street Leeds store. One if numerous visits this year. All your staff are friendly and welcoming.
On this visit we were looking to purchase another sofa to complement the sofa we had purchased earlier this month.
As my husband has different needs due to a splnal injury it was going to be from a different range as we were sitting on different sofas your sales associate mr Andy Aylesbury came over and informed us that we could have the new sofa in the material as one we had just purchased, brilliant so now both sofas will look the same but different great. We settled on one and Andy talked us through the process very helpful and knowledgeable.
We like that none of your staff are”pushy and clingy “ like some other stores it made the process very pleasant

17 April 2026
Unprompted review

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