DIY E-Liquids Reviews 

145
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of products, noting the great choice of flavors and affordable, quality items. Many appreciate the quick dispatch and fast delivery service, often receiving their orders within a few days. The ordering process is generally described as easy and straightforward, contributing to overall satisfaction with the company's service. However, some customers also noted significant issues with order fulfillment and customer communication. A number of people reported orders being cancelled, incorrect, or never received, with difficulties obtaining refunds. Reviewers frequently mention a lack of response to emails and phone calls when problems arise, leading to frustration.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Product

Clients share positive opinions on product, highlighting great flavors, competitive pricing, and a good range... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick dispatch and fast... See more

Response time

Users consistently express strong dissatisfaction with the company's response time, frequently reporting a... See more

Service

Customers consistently note positive experiences with service, with many expressing satisfaction over several... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from company - even when DPD dumped it in a garden on another street they immediately started a search. Parcel eventually received but would suggest not using DPD! 🫣

Rated 5 out of 5 stars

Easy to order online. Great choice of flavours. Speedy delivery. Have used this company for a number of years now and have always been satisfied.

Rated 5 out of 5 stars

Nice easy transaction ,quickly delivered and safely wrapped no damage in transit 5 star service thankyou

Rated 5 out of 5 stars

I originally found diy vape just by accident and they have the cheapest vape juice and postage is very resonable and fast ,to be honest i ordered so many from these guys and i will keep ordering more... See more


Company details

  1. Vaporizer Store

Written by the company

DIY E-Liquids UK provides you premium e liquids, flavour concentrates, DIY vape juice supplies, vape kits, vape mods & vape accessories in versatile range.


Contact info

3.0

Average

TrustScore 3 out of 5

145 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(145)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Badly packed opened boxes

Ordered on Friday morning , didn't get it till Wednesday,slow delivery considering I spent over 50 pounds, also everything was rammed into a thin cardboard envelope, all the boxes were bashed and opened due to being so packed in and tight .

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Never ever order from here!

Never ever order from here!

They claim they shipped my order over a week ago. Nothing so I emailed them, they tell me that I didn't complete the age verification thing. But they took my money food me out was on the way. I had to chase them. Terrible service. Avoid at all costs.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

It’s been a week and I haven’t received my order!!!!!!
Nobody picks up the phone I have been calling relentlessly !
Won’t be ordering from here again !
I want my money back asap!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

A world class business

Firstly, this is a company I have been using for my vape products for over 5 years, during the time I have been buying my supplies, as I make my own juice too. They have gone from strength to strength, the flavours are a world away from what we all used to be happy with, now though, I can state 100%, everything I buy from here, is worth the money and is worth the wait to get your delivery and get vaping. Their vape flavourings are amongst the best I’ve ever tasted. This shop keeps up with the trends but still caters for the oldskool vapers too. Always check the deals section for some amazing money saving buys and their own range of juices and concentrates are world class.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

I have ordered from these people a few…

I have ordered from these people a few times never had a problem, a few alternative products sent instead of the ones I ordered at times. However this time I ordered 4 7000 puff vapes. I did not tick to send alternatives if they were out of stock, which they were not on their website. Order arrived today and they sent me 0% nicotine ones as a alternative, feeling ripped off.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything was great

Really surprised at the negative reviews. Ordered my first product for next day delivery. It didn't come up as posted,so contacted customer service. They said "If it doesn't come by the next day,we'll reimburse you next day delivery". Problem with Royal Mail tracking it came as promised. Really happy,great value products,will order again soon! 😄 Order number 129408

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Ordered online last weekend

Ordered online last weekend. They messaged me on Monday to say Mr Blue wasn't in stock and asked me what I'd like as a substitute. It all arrived today (including my substitute) Thank you :) I will buy again from here again

8 June 2023
Unprompted review
Rated 4 out of 5 stars

I was a bit nervous, but I do recommend

I was a bit nervous to use this company due to the reviews here. However I placed my order online on Friday the 2nd June and my vape arrived today on the 7th June. I got what I ordered and its working fine - a little slower than using some companies, but I would still recommend using them

7 June 2023
Unprompted review
Rated 2 out of 5 stars

Shoddy packaging, damaged products

Ordered on the 20th of may 2023 heard nothing until the 23rd with a "has been dispatched" arrived today 25th of may and honestly I've never seen such shoddy packaging I ordered 25 empty 60ml bottles and a new geekvape pod system, these were for lack of a better explanation thrown in a box together no packaging for the bottles and the box seems to have seen better days I'm just lucky only a few of the bottles were damaged in transit, will not be ordering from this company again, and I advise you if you want to order don't order anything expensive as it will probably arrive damaged.

25 May 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY, POOR CUSTOMER SERVICE !!!!

Very disappointed with this company, will avoid using in future 😕 they sent me substitutes, even though there website did not mark items out of stock like other websites, and then said that I ticked a box that said I would take substitutes, which I did not tick and saw no notice that said un tick/or agree to terms.
What really baffles me is that if you knew there was no stock why not mark on website as out, so that I could of gone somewhere else.
I paid £5.00 for it to be delivered, the girl on the phone was not helpful at all.
Also to return and get refund I would have to pay postage again and lose more money. WILL NOT BE USING THEM AGAIN !!!!!!!!!!!! AVOID THIS COMPANY !!!!!!!!!!!

18 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THEM

DO NOT TRUST THEM
I ordered my items arrived but never worked I sent the 5 emails asking what I should do, I’ve gotten no response what so ever.
Anyone reading this and knows a return address I can send them back to it would be greatly appreciated

14 April 2023
Unprompted review
Rated 2 out of 5 stars

Not the best service

Been waiting over a week for order.
Not replying and phone number rings till you have to leave message.
Edit((Did just manage to get through to a 'female' whom stated it must have got lost (even though only a label has been created on account -not dispatched etc) she claimed she would arrange a replacement - apparently.. time will tell!! If it arrives I will mod this review-
My order finally came through!!
Long wait, but product were ok and all accounted for.
Honestly tho save yourself the hassle and go elsewhere 🤦🏼‍♂️

8 February 2023
Unprompted review
Rated 1 out of 5 stars

Do not order anything online from here!

They don’t fulfil orders correctly and the customer service is terrible, they take days to respond if you’re lucky enough to get a reply! I recently contacted them as I was missing a few items from my previous order (contact about this issue via WhatsApp was ignored) and my most recent order, they took a few days to reply where I was told I’d receive a refund it’s been over a week and I haven’t received a penny. Terrible company to order from online and terrible customer service. I wouldn’t bother ordering online from here, there are better places that actually send what you order!

7 February 2023
Unprompted review

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