Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... See more
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Company details
Written by the company
We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.
Contact info
Unit 25 Zan Industrial Park, CW11 4QD, SANDBACH, United Kingdom
- info@zombievapes.co.uk
- www.zombievapes.co.uk
Replied to 19% of negative reviews
Typically replies within 1 week
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Awful customer service
Have used this company for years often spending over £100 each time. I had to pay to upgrade to first class shipping on a £130 order to get a note from Royal Mail stating postage hadn’t been paid and that I had to pay another £5.40 to get my parcel. Contacted them several times via email and Facebook messenger with zero response not even an acknowledgement. Safe to say won’t be using them anymore appalling service and it seems I’m not the only one
Gone downhill lately.
I've used these guys for a couple of years and they have always failed to disappoint me. The last few orders however, have not been up to their usual standards. Out of stock on my favourite juice, no reply to emails and very long delivery times even after upgrading delivery to 1st class. Might have to go elsewhere in the future if they don't step up.
Never recieved my items and no contact…
Never recieved my items and no contact from company even though I contacted them for a month. Did not even get a refund. Will never purchase from them again. No contact number to speak with a person to resolve this even. Not recommended
Made an order on 6th April and ten days…
Made an order on 6th April and ten days later still not even processed and no explanation or response from them despite numerous emails which bounce back half the time no live chat feature as they say just take your money and ignore you !!!!!!
The service was excellent so are the…
The service was excellent so are the vape juices. The drumstick flavour is 😋
Used the company for years great…
Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds to e mails or any attempt via other social media channels. Would be 5 * if they sort this out!
Great vapes and prices use all the time…
Great vapes and prices use all the time only downfall is emailed three times no response and last order still waiting for from over 2 weeks ago but will still use them because I like there vape juices
Will
Always buy my vapes from here
Always buy my vapes from here. Good delivery and good flavour.
Very disappointing, used to be the best!! Not anymore.
I have used zombievapes so many times in the past and spent hundreds of pounds on vape juice. My last few orders have not been fulfilled, I now have a dispute open trying to recover my money. It was once a trusted brand that delivered on time everytime, but now I would strongly suggest all customers avoid as they do not fulfill orders and do not reply to any emails. Please save yourself the hassle use ukvapeworld instead.....
Order not received! No response from company!
This is regarding my Order: #ZOM612777
Placed on March 9th, 2026 at 7:11 pm
It's now the 12th of March, I should've received my item by now! But what makes this so frustrating is,
Still no Dispatch notice! Still no communication back from them whatsoever! And still no Tracking information provided!...
I have tried emailing the customer service email they left on the website : infovapelyfe (cannot add full email as it's not allowed)
And absolutely no reply!
I paid for 1st class upgraded delivery service via royal mail, and I'm now absolutely fuming as I have paid for a service that you've not forefield. Atleast acknowledge and perhaps compensate me on the shipping fees seming as you are in clear violation on not upholding you're end of the deal/order. I find this sevice is absolutely disgraceful and poorly managed.
I would appreciate it if you could respond back ASAP...otherwise I will have to contact my bank and report this as fruad.
Because this transaction was done by Credit card checkout, it's now made clawing back my money more difficult and a pain, and I dred having to go through this, but if I have to, I will!
(because you know... they've obviously never heard of Paypal checkout before...)
Not happy at all!
And after this.... I'm taking my business elsewhere.
It's shame... because I have been with Zombievapes since the beginning and this is how they repay their loyal customers.
IMPORTANT INFORMATION
Also,
Did some digging around and looked at their .gov and it turns out that not only their Accounts overdue since 2023, but also their Comfirmation Statement is well overdue aswell, last updated since August of 2024.
Ontop of that!
Company status
Active — Active proposal to strike off
And all of their directors have resigned from the company. So this will explain why no one is getting their orders because theirs no one who we know, running this business.
...
Yeah, I'm definitely not ordering from here ever again.
Something is screaming fraudulent activity... great! So I will have to get my bank involved and report this as such.
Product is great, Support non-existent
Product is great, however support for issues is seemingly non-existant.
I have used zombie vapes liquid for years since it was an ebay store their prices, variety and delivery time is great, its one of the best vape liquids ive used (exept their mango flavours they taste like plastic) however multiple times i have had items missing and got no reply from support, thankfully they did arrive seperatly a week or so later. I have also once recieved someone elses order as well as mine and got no reply, so i have no idea if that customer got their order replaced or refunded.
So while i would (and have) recommend them, if you have an issue you've only got the hope that they've noticed the issue themselves as a solution.
Im actually disgusted with this…
Im actually disgusted with this company. I placed an order 3 days ago, its still saying unfulfilled on my account. I have emailed them yesterday and this morning and no reply, I have also sent a message on their Instagram, still no reply. And phoned their number that they provided on Facebook and the man that answered said sorry wrong number and hung up on me. I now have to wait 15 days before my bank will let me report an issue. Im seriously not happy and I will be passing this over to Trading standards as I believe this is a scam. And a rogue Traider
Had some problems with delivery but all…
Had some problems with delivery but all sorted. Happy with products received, highly recommend the place
Fraud
Fraud. You’ll get anything!
This is a shameful family fraud being run by some thugs. I paid for 48 hour delivery and have got nothing after 15 days.
Have raised the matter to the bank but am not hopeful
Have been buying of this company for…
Have been buying of this company for over 5 years now
Allways excellent service
Perfect service
User friendly website, easy ordering process and competitive prices. Posted and delivered really fast. Great products, eliquids are great quality and flavours match description. Would highly recommend.
Amazing company
I always buy my vape juices from zombie vapes great products and an amazing company
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