DIY E-Liquids Reviews 

145
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of products, noting the great choice of flavors and affordable, quality items. Many appreciate the quick dispatch and fast delivery service, often receiving their orders within a few days. The ordering process is generally described as easy and straightforward, contributing to overall satisfaction with the company's service. However, some customers also noted significant issues with order fulfillment and customer communication. A number of people reported orders being cancelled, incorrect, or never received, with difficulties obtaining refunds. Reviewers frequently mention a lack of response to emails and phone calls when problems arise, leading to frustration.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Product

Clients share positive opinions on product, highlighting great flavors, competitive pricing, and a good range... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick dispatch and fast... See more

Response time

Users consistently express strong dissatisfaction with the company's response time, frequently reporting a... See more

Service

Customers consistently note positive experiences with service, with many expressing satisfaction over several... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from company - even when DPD dumped it in a garden on another street they immediately started a search. Parcel eventually received but would suggest not using DPD! 🫣

Rated 5 out of 5 stars

Easy to order online. Great choice of flavours. Speedy delivery. Have used this company for a number of years now and have always been satisfied.

Rated 5 out of 5 stars

Nice easy transaction ,quickly delivered and safely wrapped no damage in transit 5 star service thankyou

Rated 5 out of 5 stars

I originally found diy vape just by accident and they have the cheapest vape juice and postage is very resonable and fast ,to be honest i ordered so many from these guys and i will keep ordering more... See more


Company details

  1. Vaporizer Store

Written by the company

DIY E-Liquids UK provides you premium e liquids, flavour concentrates, DIY vape juice supplies, vape kits, vape mods & vape accessories in versatile range.


Contact info

3.0

Average

TrustScore 3 out of 5

145 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.0

All reviews

(145)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted with my order from…

Absolutely delighted with my order from DIY Liquids UK! The price, delivery, and service were top-notch, and the Captain Blue flavor exceeded my expectations. Everything arrived quickly and well-packaged. I’ll definitely be ordering again—highly recommend!

22 February 2025
Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company! my advice is to never use. my order didn’t turn up, contacted company for them to say it’s been sent and told me i would hear back within 72 hours..nothing! numerous emails have gone unanswered! £40 wasted that i can’t afford being a single parent (i know, but vaping is the ONLY thing i do) scam of a company, you have been warned!

21 November 2024
Unprompted review
Rated 2 out of 5 stars

Cant Read

Whoever made the order up obviously never looked at it properly. 1 item was right but the other which was for 2 boxes of 10 was not instead just 2 vapes were sent meaning 18 short.

25 October 2024
Rated 4 out of 5 stars

Good value, slow delivery.

Good value. Only issue was shipping took a full week, with 3 days between the package being marked as shipped, and royal mail actually receiving it. Will probably use again in future.

21 October 2024
Rated 1 out of 5 stars

Used a few time

Used a few time. Liquids ok.
But ordered some disposable vapes. Didn't work. Iv email n emailed them. Absolutely no response at all. No customer service so it seems. So if you have a problem who do you contact. Won't be using again!!

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Don't seem to know what they are doing.

I ordered on the 23rd March and on the 25th of March i saw the staus of my order said it had been shipped. Today after still not recieving my order i checked on Royal Mail tracking and it said they were waiting to recieve the package from DIY E Liquids. I contacted DIY and was told i hadn't verified my age, i was never asked to do so. They also claimed i did'nt respond to an email asking me to verify, I never got sent one! Yet they took my money and supposedly sent the package? Yeah...doesn't add up does it? I requested a refund, which they agreed to. I hope i don't have to go through my bank like others seem to have done. Avoid!

2 April 2024
Unprompted review

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