MailOnline Discount Codes Reviews 616

I bought a product last year that included an offer for an Amazon gift card, which was meant to arrive within four months. When I hadn’t received it, I reached out to customer service, and they resolved the issue within a day. Really impressed — they didn’t try to avoid the offer or make things difficult, just sorted it quickly and professionally.

I hadn’t received my gift card so emailed Runa today - I had a prompt reply and my gift card was issued the same day. Great customer service!

I had not received my reward code within the expected time but this was very quickly resolved by the service team as soon as I let them know. They were on it straight away

great for first time . will go back and use it again

The cashback email ended up in my spam folder, so I missed it. Customer service later helped by manually issuing me a gift card after over 10 back-and-forth emails.

When I went to use the card for a big purchase this month, the link had already expired. At no stage during the re-issue process was I told the link was only valid for 90 days, and the final email containing the link didn’t state this either.

When I contacted Global Savings Group (who manage this), they refused to help and blamed me, pointing to terms from an email sent almost three years ago. Expecting customers to recall terms from a long-lost email, without ever restating them when reissuing the reward, feels unreasonable and poor practice.

This process has been very frustrating, with no accountability or willingness to resolve the issue. I have been left £70 out of pocket. Based on my experience, I would advise caution when using DailyMailOffers and suggest considering other cashback services.

My response to MailOnline's reply:

1. This was a travel transaction with Booking.com, so by your own exception policy it should still be covered.

2. The original link that expired was the redemption link, not the gift card. The gift card was only issued after I chased this up, yet no 90-day expiry was ever stated at that point.

3. I was told about the 90-day limit was in your email on 8th September 2025, after the link had already expired. Sharing terms only after they lapse is simply unreasonable.

Upon further investigation, according to Runa’s policies, if a gift card is not redeemed, the system automatically recovers unclaimed or expired balances, returning the money to the merchant. This suggests that the decision to refuse a reissue is a deliberate choice by MailOnline, as the funds have already returned to back upon expiry.

Very disappointing service by the lack of accountability in the response.

I had to wait 4 months for a gift card that was never sent (later confirmed as a technical error). However Ricardo and Pierre were very responsive with my queries and eventually got my gift card over to me.
Great team and great support. Thanks again guys.

The purchase/code didnt track initially, but after contacting customer service, I got the gift card the next day.

Whilst the responses to my emails are prompt and courteous, I am astounded that I am still having to chase my voucher. My purchase was confirmed as tracked & validated in April 2024. I paid my balance in full in January 2025 and took the holiday in April 2025. My tan has faded and the memories are now distant but still find myself chasing my voucher. Disappointing, as with so many replies confirming everything has been validated I’m struggling to understand the delay.

Had an email from Pierre on 25/07/25 asking for which giftcard id like, I responded the same day asking for a John Lewis one and no reply again. This is the third review about the poor service, and no issue of the gift card.

Goodwill gesture should be provided.

Great service form Ricardo.
Was still waiting for the reward after more than 3 months. Contact them and Ricardo took care of it swiftly.
Thank you

Excellent customer service. The discounts takea while to come through....but they do come through!!!!

Just keep an eye out in your emails because it will come through

Good service received from Ricardo, I was still waiting for my reward to come through after about 2 months but after I explained the situation, Ricardo took care of it for me and ensured I received my gift card. I have given 1 star less for the simple fact that I had to chase it up and the gift card was not automatically sent to me. However, Ricardo did explain this was due to a technical error.

Made a Boots purchase through hotukdeals, which tracked successfully. However, the process is long and easy to forget after many months. When I had an issue redeeming the gift card with an expired link, I got in contact with customer services, and had a faultless experience with Ricardo and Pierre to resolve the issue very quickly.

I have been trying to source a gift card incentive having booked a holiday via Mailonline. This has proved challenging for whatever reason and communication hasn’t always been forthcoming from Mailonline systems. I have however persisted following this throughfor a number of months and found Ricardo to be extremely helpful and has taken personal ownership throughout. Today this has been successfully resolved. Big thanks !

Took 4 months to get the reward, and hard to be sure it would be paid out but it worked out in the end.

Voucher sent in full but needed little encouragement
Very happy with customer service

Great site to get vouchers. The team are very helpful too. Ricardo was assisting me and he went above and beyond to help with chasing my outstanding voucher.

Good site to get codes or vouchers. The team are very helpful too. Ricardo was assisting me and they went above and beyond to help with chasing my voucher.

Definitely worth using!!

Used for NordVPN discount code. It was a long process (4 months) but worked fine at the end.

Excellent customer service from Ricardo and Pierre in helping me with my missing voucher. This was very quickly and efficiently resolved. Many thanks again to you both