I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted... See more
Company replied
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I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted q... See more
Company replied
Ordered Nord VPN 2 year subscription with offer of £60 Amazon voucher. There were some issues over initially not getting the voucher but on followup, voucher sent and apology for the mix up. A good of... See more
Company replied
Good service received from Ricardo, I was still waiting for my reward to come through after about 2 months but after I explained the situation, Ricardo took care of it for me and ensured I received my... See more
Company replied
Company details
Written by the company
MailOnline is powered by the Daily Mail - the UK’s highest-circulated daily newspaper. Partnering with 1000s of retailers, the team at MailOnline Discounts bring all the best codes and deals to their users to help them save money
Contact info
United Kingdom
- discountcode.dailymail.co.uk
4.2
Great
616 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant, fast responses!
Brilliant, service from Ricardo! Solved an issue with a reward straight away, can’t fault them!
14 May 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Elaine,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
I didn’t receive my Gift Card on the…
I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted quickly and efficiently - I received my Gift Card within two days.
Not sure why I had to chase for the gift card though. They said 'technical issue?'
3 May 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Melissa,
Thank you for leaving us a review!
We are truly sorry that you couldn't receive your gift card via the automated process as expected. These "technical issues" preventing your reward from being automatically delivered to you can be related to the following:
- Your have additionnal security layers preventing spam or junk emails from being sent to your main inbox. Our reward communication emails are sometimes flagged as "spams" because of the value/retailer mentions.
- Your inbox does not allow unverified external professionnal email addresses to contact you directly.
- The reward delivery process encountered a breaking point.
We are glad that our assistance resolved your matter.
Kind regards,
MailOnline Support Team
Very good customer service
Code didn't arrive automatically after a few months like it should've, but customer service was very helpful and still sent one out to me swiftly once I reached out.
29 April 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a review!
We are truly sorry that your gift card did not get delivered automatically to your inbox. We are glad that the assistance we provided to you resolved this matter.
Kind regards,
MailOnline Support Team
Speedy response to to my query
Speedy response to to my query. Issue was resolved with clear instructions to the solution. Very pleased with Customer Service and Communications, thank you
28 April 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
Really good service
Really good service! I found a great offer on HotUKDeals! I bought at a great price and then the team helped me to claim my gift card!!! The link was expired but I was still in time to claim it! A special thanks to Riccardo and Pierre for answering me promptly! I highly recommend it and I’ll use again this service!
17 April 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Giuseppe,
Thank you for leaving us such a nice review!
We are glad we could provide you with the help you were looking for and solved your matter.
Kind regards,
MailOnline Support Team
Absolutely amazing service.
Absolutely amazing service.. a gift card did not arrived and they managed to solve the issue very timely.. 5/5.
9 April 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Alison,
Thank you for leaving us such a nice review!
We are glad we could provide you with the help you were looking for and solved your matter.
Kind regards,
MailOnline Support Team
Had two purchases
Had two purchases. One tracked and I got the gift card on time. The second tracked but no gift card. I contacted customer services and after providing a couple of details they manually provided my gift card. Happy with the service.
6 April 2026
Unprompted review
Reply from MailOnline Discount Codes
Hi Cindy,
Thank you for leaving us such a nice review!
We are very happy that the assistance we provided resolved your matter quickly. We are looking forward to seeing you again!
Kind regards,
MailOnline Support Team
Great customer service fast at…
Great customer service fast at responding had an issue with a gift card and they fixed it straight away!
20 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Harry,
Thank you for leaving us a kind review. We are glad that the assistance you've been provided with helped you resolving your matter quickly!
Kind regards,
MailOnline Support Team
Great Customer Service
Evan that i didnt receive the code in original timeframe, customer service resolved the query in under 24hrs.
19 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
Deal with Ricardo
Deal with Ricardo. Absolute gentleman! Sorted me out with just a few clicks. Very knowledgeable and patient with me.
Thank you Ricardo!
18 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Alberto,
Thank you for your kind words! We really appreciate it.
We are happy that we could help you with this matter.
Kind regards,
MailOnline Support Team
Lego promotion - they paid out as promised!
The offer to get a voucher for Lego tracked but I hadn’t received the voucher when expected.
I contacted them and after my purchase confirmation they emailed me the voucher within minutes - I was skeptical but very pleasantly surprised.
Less hassle than cash back sites.
30 November 2025
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a 5 stars review!
We are happy that the assistance you received from us help you with this matter.
Kind regards,
MailOnline Support Team
Good service received from Ricardo
Good service received from Ricardo, I booked holidays with On the beach, total amount was more than £1000 so was eligible for £100 vouchers. I did receive two emails, first one when I booked the holidays and second one after they verified my booking. I was waiting for third email with voucher code but did not received in the expected time frame. I emailed Ricardo and after verifying my purchase and communication history from their side, they immediately issued my £100 voucher. Very happy with the service.
16 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us such a nice review!
We are truly glad that the help we provided with this matter resolved your issue and that you could eventually benefit from this voucher.
Kind regards,
MailOnline Support Team
Great Customer Service
Great Customer Service. My voucher was delayed due to technical issues. However, after emailing them, they provided me with my voucher and it was dealt with very quickly. A very big thank you to Ricardo for being so helpful in this matter. Would use again.
13 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us such a nice review!
We are glad we could provide you with the help you were looking for and solved your matter.
Kind regards,
MailOnline Support Team
voucher delayed but applied
my voucher delayed but customer service replied and sorted the problem, fast reliable service.
3 March 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a nice review!
We are glad that we could help you with this issue.
Kind regards,
MailOnline Support Team
Reply from MailOnline Discount Codes
Hi Laurence,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
Great customer service
I had a problem with my voucher links.
Reported to customer service and the response was extremely quick and helpful.
Rare that you get this type of service these days!
20 February 2026
Unprompted review
Reply from MailOnline Discount Codes
Dear Celeste,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
Ordered Nord VPN 2 year subscription…
Ordered Nord VPN 2 year subscription with offer of £60 Amazon voucher. There were some issues over initially not getting the voucher but on followup, voucher sent and apology for the mix up. A good offer but just a little mix up hence 4 not 5 stars.
10 February 2026
Unprompted review
Reply from MailOnline Discount Codes
Hello James,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for all users.
Kind regards,
MailOnline Support Team
Manual redemption required!
It does seem all cashback offers require a manual interaction with Customer Service to be issued (I had two last year and neither was automatically received), but after contacting Customer Service, Ricardo was excellent and promptly issued my gift cards after providing proof of purchase.
28 January 2026
Unprompted review
Reply from MailOnline Discount Codes
Hello Dean,
We wanted to thank you for sharing your thoughts and feedback with us. We are glad you enjoyed our website and our assistance.
Kind regards,
MailOnline Support Team
Contacted the team to rectify the right…
Contacted the team to rectify the right reward card to be given and the issue was resolved quickly
28 January 2026
Unprompted review
Reply from MailOnline Discount Codes
Hello Jonathan,
Thank you for the 5-stars! We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
Had to chase them up as I didn’t…
Had to chase them up as I didn’t receive my £60 voucher asked to produce evidence and have now got voucher, bit of hassle but worth it in the end thanks to pierre.
30 December 2025
Unprompted review
Reply from MailOnline Discount Codes
Dear Mark,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
MailOnline Support Team
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