MailOnline Discount Codes Reviews 616

Ricardo is really helpful and efficient, resolved my issue promptly!

Whilst my reward tracked and everything I never received the gift card, Ricardo was very helpful and offered me a gift card to any retailer so their service is very good but as long as you keep track of your purchases. Excellent service otherwise and appreciate the speedy response.

Didn’t receive gift card by specified date. Contacted team and matter resolved by Pierre within 24 hours.
Cheers

This review is for the company which handles MailOnline Discount Codes as well as many other organisations who offer retailer voucher incentives. My wife and I have received several Amazon vouchers over the last few years following bookings for TUI holidays using the provided links. In total these vouchers have totalled £1530. In two instances the holiday bookings did not track successfully for some reason, but with a bit of patience, several emails, and with the willingness of the support staff (especially Pierre) to investigate we successfully managed to obtain the promised vouchers (£500 in total). On the occassions where the bookings tracked successfully, the vouchers arrived automatically a little after 2 months from the completion of the booked hoildays. Following our last holiday, completed on the 28th September I decided to contact customer support on the 28th November requesting if the voucher production could be expedited. Pierre responded to my email very late on the same day requesting some details of the booking which I emailed back to him on the 29th November (mostly screen shots as the booking had been made online and no paperwork provided by TUI).. Pierre responded on the 1st December asking which retailer's voucher I would like to receive; I asked for an Amazon voucher and less than an hour later received my £350 voucher.
BRILLIANT SERVICE from PIERRE!
In summary our experience over the years is very positive. The system does occasionally fail, usually failure to track the purchase (booking), but then the customer support team seem able and willing to resolve the issues. When the holiday booking tracks successfully then the promised voucher is sent out automatically a little after 2 months following the return from holiday. We are bemused by the large number of complaints made against this company; we have ALWAYS received the promised voucher, admittedly on occasions after having to rectify failures in the tracking system, but on those occasions have always found the support staff very willing to assist in resolving the issues,

I had an issue with a Gift Card Reward not being sent to me. After getting in contact and explaining the situation, they were very quick, helpful and polite with getting it sorted for me. Very happy!

Great customer service! Ricardo replied to my query quickly and it was all sorted within an hour.

Customer support was great in assisting with a giftcard, would recommend!

Received my voucher today . Ricardo has been very helpful.

The customer service experience with Ricardo was great. Having not initially received my gift card, he looked into the matter for me, suggested a course of action and then helped resolve the problem so I could get my gift card. Thanks again Ricardo!

Hotukdeals had the link to claim cashback for B&Q and even though it was a 4 month wait which was correctly committed by the global savings they did deliver what they promised and getting the cashback was a cake walk. Thanks to Ricardo for the help.

I had a slight issue where I’ve later found out a technical error had stopped my voucher from reaching me. Ricardo responded quickly, remedied the problem and I got the voucher really quickly. Excellent customer service and really efficient! I will absolutely be using again for online purchases.

I was experiencing some delay in getting my reward and contacted the customer service . They replied to me the same day and solved it quickly . It is a trustworthy site with great customer service support team . 👍

I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted quickly and efficiently by Ricardo. His emails were clear and precise and I received my Gift Card within two days. Thank you Ricardo.

Had to chase them up about a £50 voucher.
Sorted within a few hours after confirming some further information that they required.
Very happy (especially as I’d actually forgotten about this until I was clearing my emails!)

In August 2024, I booked a holiday with TUI for August 2025 through HotUKDeals, which offered a £350 Runa gift card if the booking was over a certain amount. Runa feature a large number of retailers you can choose to redeem through, such as Amazon and John Lewis.

The reward is tracked and it states that you'll receive it within 4 months. I had not received the gift card by December 2024, so I contacted HotUKDeals and was dealt with promptly and courteously by Ricardo, who explained that I needed to complete my travel before the gift card would be issued. This was to allow for cancellation.

I received my gift card link by email 8 weeks after I returned from my holiday. I have already redeemed it which was very easy to do. I was a little worried that I wasn't going to get the gift card as 14 months had passed since I booked the holiday, but it was all good in the end.

Really pleased with this reward and with the service from Ricardo. Thank you again!

There was an issue with the my voucher, I emailed customer service and received a reply from Ricardo. He was quick to fix the issue and my voucher was sent the same day.

Excellent support from Ricardo. Clear instructions and matter resolved with the minimum of fuss.

Received £115 Amazon voucher for Virgin media order, very happy!!

Ricardo addressed the delay with my voucher in a friendly and professional manner.

I hadn't received my reward 4 months after purchase. Ricardo was able to quickly resolve after I provided evidence of purchase.