Ding Dong Dim Sum Reviews 

We've used them twice previously. We liked the product.
We made an order on the Monday for 4 person meal for delivery on Friday. We had planned for some friends to come over to share the meal.

Friday afternoon we got a general email from Ding Dong stating there's a delay and that we will get the order Sat morning. We had delayed our friends for the meal on Sat. Sat afternoon comes along and still no delivery or any communications from the courier or from Ding Dong.

I emailed again Sat afternoon and was told by Ding Dong that my delivery is out for priority delivery.

It never arrived. Nor did we get any communication from Ding Dong or the courier.

Eventually Sunday they attempted a delivery which I refused as by now the food had been around the houses for a few days.

I am now requesting a refund.

So. We liked the food and idea. Enough to invite friends over to enjoy. But if they say judge a business by how they react to difficult times then they are unreliable and very poor communicators.

I wouldn't use again if I needed to rely on a specific date.

Delivered on my chosen date & packaged very well. Preparation & cooking instructions were really easy to follow.
The food was really tasty & the dipping sauces were great.

Would highly recommend & I'll definitely be ordering again.

I emailed the company asking them what their background actually is because I’m sick of seeing western individuals white washing my culture like the mahjong girls or the congee Queen. Their website doesn’t talk about the founders at all. Yes they have a cute website and clever packaging but nothing on who they are as a company. No response. I’m disappointed to say the least.

Look, this is alright if you’re someone who just craves dumplings after being in lockdown for so long but as someone who grew up proud of Chinese food, frequently growing up having dim sum in both the UK and HK, this was terrible. This isn’t dim sum. This is dumplings. And the audacity to offer JAPANESE gyozas in their box sets. No one orders salad and rice at dim sum either.

Disappointed that this is just a frozen dumpling company that clearly caters an non authentic experience. You might as well visit your local Asian supermarket and buy the dumplings from the freezer section, it’ll work out cheaper.

Had a box delivered on Wednesday. We have decided to occasionally have this instead of a take away, not too hard to do and flavours excellent, it made a lovely spread.

After struggling to fine genuine reviews I was contacted by Ding Dong Dim Dum.
I decided to give them a go boy am I glad I did. My two young boys had great fun helping and they wolfed theirs down. Thank you, delicious 😋