Ding Dong Dim Sum Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious taste and variety of dim sum, dumplings, and other offerings. Many appreciate the convenience of having these items readily available in their freezer, along with clear and easy-to-follow cooking instructions that make preparation simple. The ordering process is frequently described as straightforward, and the delivery service is often commended for being prompt and reliable, with products arriving well-packaged. However, some customers have occasionally experienced issues with delivery, such as items arriving defrosted due to unusual weather or problems with courier services. A few people also mentioned that while the food is excellent, it can be a bit pricey when adding extras or ordering individual items. There were also isolated instances of missing components in orders or concerns about ingredients like MSG.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently praise the delicious taste and... See more

Quality

Consumers find quality to be positive, consistently praising the delicious and authentic flavors of the food.... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the prompt and... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged.... See more

Rated 5 out of 5 stars

When our grown up children visit, we like to have a dim sum meal. Tasty dim sum, great dips and it all arrives as planned. Straight in the freezer ready for whenever we want to have it. It needs some... See more

Rated 5 out of 5 stars

We've had numerous orders, from their just dumplings bags to boxes and individual dim sum. We have our own steamer but we ordered a box for a family staycation and the disposable one worked a treat. O... See more

Rated 5 out of 5 stars

The food is great, I would argue better than any local takeaway but can get a little pricey, if adding extras/ordering individually. The box sets are great but would be amazing if you could make your... See more


Company details

  1. Food Products Supplier

Written by the company

Ding Dong Dim Sum delivers a prepared, ready to cook dim sum meal to your door, along with a biodegradable steamer, taking all the hard work out but leaving all the fun in.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Rated 4 out of 5 stars

Excellent Dim sum

Excellent Dim sum, Char Sui buns were amazing as were the Sui mai.
The Gyozas were lovely however the spicy tofu one was so spicy I struggled to enjoy it.
No carrot included for the slaw as promises but used one of our own.
Will definitely be ordering again.

14 February 2026
Unprompted review
Rated 3 out of 5 stars

Contains MSG

The food arrived well packed and was reasonably quick to prepare, and we enjoyed it. However, a BIG BUT coming here - it contains MSG which I haven't had in (Chinese) food for a long time. I had a raging thirst all night and the following morning I could have drunk a river dry. For this reason I won't be ordering again and I'm very surprised and disappointed that MSG is an ingredient.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Dim Sum & even better…

Excellent Dim Sum & even better service!
We are a family of dim sum veterans. Remembering the times when we could only get dim sum from a select few restaurants on a Sunday lunchtime. Now my parents are older and we enjoy our family time with our dogs - we very much appreciate a company such as DingDong Dim Sum! Not only is the food tasty and comparable to a good traditional chinese restaurant, their service is incredible! I stupidly forgot to double check my shipping details and had it delivered to my billing address instead of my parents where I’m celebrating Christmas. I noticed the night before delivery on a Sunday afternoon and the order had already been registered with the courier. I was resigned to the fact that it would be a logistical nightmare to retrieve our order or that it would be sitting outside an empty house - going to waste! Romy at DingDong Dim Sum answered my messages and managed to reroute my order all on Sunday night. The order arrived at my parents a day later but the packaging meant that the food was still fresh and we scoffed it all straight away. Delicious food and smiles all-round. Very happy and recommend to everyone!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

What’s not to like

The dim sum is exceptional, had the legends box, the ribs and a couple of the everyday dim sums. Dips are so fresh and tasty

28 November 2025
Unprompted review
Rated 1 out of 5 stars

HIDDEN CHARGES to gift set: If buying this as a Gift beware

If buying this as a Gift beware. The website says the gift covers (1) all priced boxes (2) recipients shipping this costs.
This is not true.
Gift for 4 people includes a £70 voucher whereas the meal price for the standard dim sum box is £38:75/2ppl ie £77.50 with a further £8:50 charge.
Ie gift recipients pays circa extra £16.

Finally gift card sent out had expired - their customer service was efficient in rectifying this by activate the card themselves.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Ideal for a perfect night in

Creating a restaurant grade meal at home, with clear instructions and delicious authentic flavours. A perfect special night in.
Also delivered on a day of your choice with almost 100% recyclable/compostable packaging, so you don't have to feel bad about treating yourself.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great dumplings

I love the dumplings, the quality is great and perfect for my easy work from home lunches!
The delivery service is also very easy and the dumplings always arrive still very much frozen, I don't have to worry about it.
I end up ordering in bulk every other months.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely dim sum

Lovely dim sum, easy to cook and enjoy at home. Everything we've tried has been amazing, and the boxes are literally feasts, we spread it over two meals. Also the carrot slaw dressing is outstanding.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Fun and tasty

Easy to order, delivery smooth and well packed.
Everything was very tasty and it made for a fun family meal.
I’ve since ordered again as a gift for my mother in law who loved it too!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate!

Love, love, love DDDS. Been ordering for a couple of years now and never disappointed! Great for entertaining, or keeping in the freezer to rustle up quickly for those unexpected visitors.

Quality amazing!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, delicious dim sum, delivered to your door. Always tasty and really filling!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

We've been using DD for ages now

We've been using DD for ages now. Always fabulous, never disappoints. We keep a variety in the freezer for quick but fabulous meals. Try the slaw and dipping sauces too. Honestly, you'll keep coming back!!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic dim sum!

We always used to get Dim Sum when we lived in London and after moving to the countryside, where there are barely any takeaways, let alone somewhere to get Dim Sum, we were struggling! But then Ding Don Dim Sum saved the day and is now our go-to when we want to treat ourselves! You’d never know it’s been frozen, tastes amazing, and it’s a total plus in case plans change, you can just save it for the next day!

25 June 2025
Unprompted review

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