Destination Triumph Reviews 

I haven't received the order yet - and you are asking me how it went?????

Where is it?

An outstanding service, kept informed every step of the way, I could not recommend this dealership more.

Quick delivery, husband had vouchers to use.

Great experience at Destination Triumph Washington. Abby was great throughout the whole process and the bike itself what can I say, glorious and love my Scrambler XC!! Definitely recommend going to the store as all the guys are great to deal with and know their stuff!!

EXCEPTIONALLY COMPETITIVE PRICE AND FREE NEXT DAY DELIVERY

I picked up a second hand bike yesterday, very pleased with service from Martyn and Ryan. I would definitely recommend Destination Triumph. Cheers guys.

My wife and I have had a horrific experience buying a brand new Scrambler 400 from Destination Triumph Washington and would advise others to avoid them.

We already had orders placed for Scrambler 400s with another (much better!) dealer but saw an advert for an immediately available cancelled order (having dealt with this dealer now, I can imagine why the original order was cancelled.) My wife phoned, spoke to Abby, paid a £500 deposit and accepted the offer of free delivery. Abby offered to value two bikes we are selling for part exchange figures and the details were sent over immediately. The order form (complete with several minor error) arrived the same day but no acknowledgment of the bike details sent over for valuation. We chased the following day but were unable to get through. A couple of days later we chased again and received valuation figures and decided to buy the bike without part exchanging anything.

On the day of delivery, having had no further contact, Abby was contacted again to make arrangements for paying the balance on the bike. At this stage, Abby lied to my wife saying the policy on bike payments had been changed the day before (I.e. a few days after placing our order) and card payments over £500 could not be accepted over the phone; card payments up to (but not over £2,000) had to be made in person in store and that if we wanted the bike, we would have to pay with a bank transfer. I spoke to Martyn (sales manager) who said the policy had not been changed, that Abby should have known this and should not have lied to us, and he admitted that being a new member of staff it was clear she needed further training. Despite this, he offered nothing else and stuck to this policy above - despite admitting that physically/legally they could take the full payment on card but that it was just a company policy to not do so.

Having no choice (and indeed needing the bike since we had now cancelled our original order) we paid by bank transfer and had the bike delivered. On delivery I found Abby’s manner extremely offensive and rude - whilst she did apologise, she did also laugh when I said I would complain directly to Peter Parker, the owner of Birchwood, the group that owns this dealer.

Unfortunately, the new bike was also already damaged - there is a deep scratch to the swing arm that appears to be from where the bike was strapped down in the van and the plastic trim is chipped (perhaps from a careless PDI?) I explained we would have this fixed ourselves (not wanting to send the bike back and have to wait, and book another day off, for re-delivery) and asked for a £250 refund to cover the cost of this. After much negotiation with Martyn, £200 was offered which I felt I had little choice to accept given the bike was here and my wife had already insured it.

Throughout the whole process, we’ve had to chase (e.g. to get the new registration details; to correct incorrect names and emails) and it has really felt that everyone we’ve interacted with at the dealership couldn’t careless. The entire process of buying a brand new bike has been soured by this experience and given the damage already caused to bike, I certainly don’t trust Destination Triumph Washington to complete the first service.

Buying my Speedmaster was an enjoyable experience, from start to finish. I have nothing but praise for the team at Destination Triumph (Dorset). Super friendly, helpful and not pushy at all. Good old fashioned customer service.

Right item and right price. Delivered right on time.

Super easy transaction. Great value and quick delivery. Highly recommended.

When choosing my new motorcycle, Destination Triumph made it super easy. I went in to ride a used 765rs and came away with a brand new one. I was shown many options regarding upgrades but never felt pressured into making decisions.The staff that I delt with were really friendly and helpful. I will very much look forward to doing business with them again in the future. Special mention for Abby in sales and Tony in the service/parts department top notch from those two, a solid 10/10 from me 🏍

I’ve found Destination Triumph Washington to hit the spot in terms of sales, servicing and after-sales customer support. A special and heartfelt thanks goes to Abigail Marshall (sales) and Tony (service department) 🏍️💨

The sevice was quick and efficient and the quality of the t shirt is excellent

Always great interaction and conversation with the team via telephone calls, WhatsAp and face to face.

Perfect, better than described and beautifully packaged. Fabulous quick delivery.

Only negative was I was told the seat would fit without modification but as the bike is fitted with a rack I had to modify ie cut away part of the seat base.

This review is generally from a service department perspective, but a general feeling of the customer isn’t important
Every time I visit Triumph Solent, which is probably about 7 times now, I come away disappointed, honestly it been terrible.
someone needs to mystery shop this site or you need someone from senior management team to go and kick their bottoms.
they don’t look up when you come in, the service team are unhelpful, dismissive, they’re business prevention officers, flipping useless.
Now they don’t even open the service deportment on Mondays, they’ve lost my business now, I give up.

excellent service and very helpful on the phone

I ordered a pair of footrests. Unfortunately they did not fit my 2014 t100. A return was agreed but it seems that either a lack of commutation or short staff resulted in no response to my calls or emails for nearly two weeks. Other than that, all good.