Debt Free Advice Reviews 

2,101
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more

Rated 5 out of 5 stars

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more

Rated 5 out of 5 stars

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more

Rated 5 out of 5 stars

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more

Company replied

Company details

  1. Debt Relief Service

Written by the company

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,101)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and Caring Customer Service

Shola Vaughan was very polite and attentive to my issues. I felt relaxed and able talk about my situation and answer her questions. She was very friendly and understanding.

16 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Shola was helpful!

Rated 5 out of 5 stars

Elena has been such a positive advocate…

Elena has been such a positive advocate for me. She goes out 100 percent for clients. She’s such a wonderful women

15 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help.

Rated 5 out of 5 stars

Mrs Kalpamayee very nice lady very…


Mrs Kalpamayee very nice lady very helpful she ex6 everything in a professional way .

9 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated.

Rated 5 out of 5 stars

Many thanks Kalpamayee again for your…

Many thanks Kalpamayee again for your help
I’m really satisfied and happy for the great service you do it and the time you spend in the appointments and emails and phone calls with me
Many thanks
Regard
Hadj BENBOUAICHA

12 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee. We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

I have received I have received, Excellent Customer Support from Dorina!! And Kiran! They are very helpful and friendly. And also, they are very kind. I had a, very good experience with them. They

I have received, Excellent Customer Support from Dorina!! And Kiran!

They are very helpful and friendly.
And also, they are very kind.

I had a, very good experience with them. They are working very hard to provide some help and supports, to their clients.

With the great success results towards their debts.

Thank you again, dear Dorina and thank you dear Kiran.

Kind regards,
Hamid

12 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks for the awesome review, Hamid! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Rated 5 out of 5 stars

Had a lovely lady called Carita

Had a lovely lady called Carita, she made me feel so at ease and really was sympathetic with my whole situation and never judged me or made me feel like I'd failed in any way. It is such a big step to make that decision to deal with your debt and to know that you can open up to someone without them judging you is such a weight lifted. I would urge anyone that is struggling to make the decision to go today. Trust me, was the best thing I've done in 2 yrs.

11 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your kind words, Jo. We really appreciate you taking the time to share your experience with us - and we agree, Carita is truly a gem to have on our team! We count ourselves lucky for clients like you.

Rated 5 out of 5 stars

David was my debt advisor and from the…

David was my debt advisor and from the start to the finish he was so helpful. I am so grateful for this service.

11 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that David was able to help.

Rated 5 out of 5 stars

Kalpamayee has been of tremendous help…

Kalpamayee has been of tremendous help and removed all my doubts

9 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

Rated 5 out of 5 stars

Excellent service got from Hazira.

8 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Hazira was helpful!

Rated 5 out of 5 stars

KALPAMAYEE.

KALPAMAYEE.. HELPFUL AND GIVE ME GOOD ADVISE .. IM REALLY HAPPY 😊

8 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating for your recent visit to Nucleus and we were happy that Kalpamayee was helpful!

Rated 5 out of 5 stars

Kalpamayee help me with fuel grant…

Kalpamayee help me with fuel grant application and nucleus always happy to help me.

8 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that Kalpamayee able to help.

Rated 5 out of 5 stars

Mrs Kalpamayee was very helpful as well…

Mrs Kalpamayee was very helpful as well as professional on helping us resolving our debts we can only thanks her for everything she has done !!

8 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

My experience

From start to finish was very helpful, a lady called Kechi handled my case and was very patient and knowledgeable also was very patient because I had 3 different housing situations and it was a lot to deal with so having someone as sincere as Kechi helping me was a blessing

8 August 2023
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Kechi. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Review

Carita was calm and a good listener. She showed a good understanding of how to support with the best debt-free advice. She provided me with a lot of reassurance and I am so pleased with her support

5 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks for the awesome review, Kehinde! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience and Carita was helpful.

Rated 5 out of 5 stars

Costumers service

Carita is caring, and helpful and explained things very well to my own understanding

5 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Carita.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

Amazing support form this team

They helped me explain my circumstances to the council and debt collection team, making them understand my health conditions and struggles. This resulted in my debt being written off. I am so happy for this help. I can now live in peace.

4 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Citizens Advice Lewisham.  We are ecstatic that your expectations were met - and we were able to assist you

Rated 5 out of 5 stars

That theres help there and with more people like shabana the world woiud be a better place.

I just recieved news from shabana that my dro application has been approved .i am just so gratefull to this young lady for all her hard work she has gone above and beyond to help me and my young daughter. I will be able to sleep tonight without fear of a ballif banging on my door for the 1st time in ages...thankyou so mutch shabana and god bless you!!!

5 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help and Shabana was helpful.

Rated 1 out of 5 stars

Bad experience

I recieved a 20 min phone call yesterday evening. Absolutely no help. Form E (Financial Remedy) is what I was having trouble understanding. I was not entirely sure on the terminology that was being used. Hence why I needed help. I explained that I could not afford to represent my self in court and was expecting some links or numbers that I could use to help me. I said to the lady that I think the process is unfair, gave my reasons. She said it was not unfair and that is the process. I took nothing away from my call, except that she was not interested in finding a solution that might help me. I explained that I was not served court papers to attend and was only given 7 days notice to fill in the form. I attended the Family Court and because I did not fill in Form E the Judge along with the applicants client issued me with a £2000 penalty. For what? Apparently this is fair. I explained that I was in debt. I said that 7 days is not enough time. No empathy shown. Cold and insensitive. What I have learnt, its all about how much money one can make out of someone's problems.

Maybe she was having a bad day. She informed me that she was a volunteer. I'm not sure if that was her way to say, I'm lucky that I'm talking to her in the first place. Life is tough already. Being nice goes a long way.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

I want to express my sincere gratitude…

I want to express my sincere gratitude to Kalpamayee Das Parija for her invaluable help. She is incredibly efficient and always willing to assist when needed. Her kindness and generosity are unmatched. Thanks to her dedication and friendly demeanor, any situation becomes more manageable and pleasant. It is truly a pleasure to have her support!

1 July 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Kalpamayee. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

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