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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people appreciate the ease of use and the smooth user experience, noting that the service is stable and reliable. Reviewers frequently mention the efficiency and speed with which their issues are resolved, making their overall experience very positive. However, some customers also noted occasional issues with server stability, such as unexpected closings. A few people found the world customization options confusing, leading them to skip certain settings.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, reliable, and stable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the support team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more

Company replied

Rated 5 out of 5 stars

Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more

Rated 5 out of 5 stars

Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more

Rated 5 out of 5 stars

Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

not the best for factorio

This is a pretty cool host. They have a lot of really cool tools for streamlining the server setup process. I had a factorio server and after about 80 hours into the game it started to have MAJOR server lag and I talked to support and it was a limitation of their server. Either they are limiting performance on the per thread basis or their servers are just not up to the task of hosting a medium size factorio server.

13 April 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I tried setting my server up for 2.5 hours and couldn't get it working. I used the service chat and was connected with Gareth W. and he was an amazing help.

8 April 2020
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service! I was not only new to setting up my own server but also very new to modded minecraft in general and the CreeperHost staff made it so easy! They responded in minutes to every question I had even in the middle of the night, and they even were able to manually change things for me when I couldn't figure it out on my own. I was cautious about dropping $20 a month so my friends and I could play but the caliber of customer service makes it a fantastic deal. I will be renewing my subscription!

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I've been with CreeperHost for 2 years now. Excellent service, their support staff are fantastic. I would recommend CreeperHost to anyone looking to host Minecraft servers or one of the many other Games they support.

11/10.

14 March 2020
Unprompted review
Rated 5 out of 5 stars

I have used CreeperHost for many years…

I have used CreeperHost for many years and recommend them to people looking for a server for more than just Minecraft.

The panel is great and easy to work with, and staff are quick to respond to any issues.

100% recommend.

7 March 2020
Unprompted review
Rated 5 out of 5 stars

Absurdly Good Service

The service is very very solid. Not only that, but the support group has helped me with connectivity issues more so than my ISP has. In fact, a particular rep: Stuart P., was an absolute God Send and even gave me some material to show to my ISP to give them a little bit of a head-start on the problems I've been experiencing.

Once again, Creeperhost and Stuart P: You da MVP's! <3

6 March 2020
Unprompted review
Rated 5 out of 5 stars

I approve!

Much Creeper! Many Host! I Approve!

Edit: Regardless of my opinion on creeper host I believe there is a serious issue with review sites like this one. And that is they focus on the vocal minority. The simple truth is people who have something to complain about are much more likely to go out of their way to leave a review than people who have a perfectly 'standard' experience. This site has 32 reviews, 13 of them are negative, Creeper Host has provided over 300,000 service. When you do the math that works out to 0.0043%... Yea... 0.0043% of the services provided have resulted in a negative review.

4 March 2020
Unprompted review
Rated 5 out of 5 stars

5/5 Would Recommend

Honestly, I was a little skeptical after seeing some reviews from years past... but the service is phenomenal. Shout out especially to Aaron M for hanging out for a few hours to work out why my mods list was preventing my server from loading. They handled the whole situation professionally, they didn't judge me for barely knowing what I was doing... essentially, they made a bad situation into one that was much easier to handle. I am quite pleased and look forward to working with them again in the future.

11 February 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Their uptime is great. They also have some amazing deals if you can get their servers at the right time. I think i got like 85% off for 3 months such a great deal. They also have an amazing staff that works there that will help any problem that you have. Thanks, Gaz, Aaron, and Draylynn for your help.

3 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, server worked like a dream the entire time, was so easy even I could do it and when I decided to cancel my subscription - because my friends stopped playing and paying/playing an entire server by myself seemed a little overkill - they told me about a cheaper plan, which I declined, after which they just proceeded to cancel my subscription as requested i.e. no endless calls and sales techniques. All in all a great service.

27 January 2020
Unprompted review
Rated 5 out of 5 stars

I love the service

I love the service, if you have any technical issues and you need support, just go to the support channel and ask, they respond in under 5 minutes! When I made my server, I could nothing about hosts, I started with a bad host and then my dad found this. We tried it and at least I loved it. My friends werent that active so it was almost just me and some other guys, when I needed help setting up the server, I got help from Jake E. And he helped me basically with everything in under 5 minutes, and today I needed some more technical support and about 40 seconds after I wrote in support channel Travis N. responded and helped me with everything I needed help with.

Basically all I said in a shorter version:
I love this host, if you ever want to make a minecraft server modded or just without mods, use this host. I have not checked if they have any other games they host a server for, but defiently check them out.

26 January 2020
Unprompted review
Rated 5 out of 5 stars

Incredible as of right now it is 5:00…

Incredible as of right now it is 5:00 AM and Draylynn T. Is literally setting up my server for me and just being a all around amazing person! Extremely awesome customer service! This is the best hosting service out there!!

25 January 2020
Unprompted review
Rated 5 out of 5 stars

An absolute dream with the best customer care

I had spent days trying to self host a small server from my pc for my partner and I to play minecraft without LAN. Creeperhost have been a breeze. Download moadpacks directly on their panel and have separate instances for each modpack to play, all easy set up for you. Add mods to your files easily. After some major jar file errors, clientside, I had non stop support all day resolving it when it really wasnt their issue to solve. Eventually after it resolving we got to using our massive kitchen sink modpack. Not an ounce of lag or latency. Regular regular backups popping up on the chat box. Easy to share server details for invites. And only on a mid tier 'spider' pack so less than £20 per month. Worth every penny for a smooth, easy as pie and great service.

Absolute dream and to Jake and Aaron, best customer support out there. Friendly, concise and helpful with some of the best patience to an absolute server noob like myself. N.B. I'm actually disabled so having folks explain things calmly and simply is a dream and I cant express how grateful I am for it, when not many companies do that extra effort.

Thanks so much for a super smooth process and will not go with anyone else going forward.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service, great servers

CreeperHost is by far the best service I've seen anywhere. Support is always answered in 1-10 minutes, they always know what to do and never leave you in the dark!

12 January 2020
Unprompted review

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