10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more
Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more
Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more
Company replied
Company details
Written by the company
CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.
Contact info
3, The George Shopping Centre, NG31 6LH, Grantham, United Kingdom
- help@creeper.host
- creeperhost.net
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Tech Team is absolutely stellar
Tech Team is absolutely stellar every time i mess something up. And always quick to respond and let me know whats going on.
24 April 2026
Unprompted review
couldn’t get a modpack to load that…
couldn’t get a modpack to load that said it was supported.
8 April 2026
Reply from CreeperHost
Hi Stephen, we're sorry to hear the modpack didn't load as expected. As we haven't received a support request regarding this, we haven't had the chance to investigate the cause. Please reach out to us via a support ticket in your control panel so we can look into the files and help you get the server running. We want to make sure this is resolved for you.
Great customer support.
10 April 2026
Unprompted review
Reply from CreeperHost
Thanks for the feedback! We're glad to hear you had a good experience with our support team.
Great Support!
Every issue I have is quickly answered by support, and honestly quite affordable!
Sorry, Aaron, for having so many support questions lmao
10 April 2026
Unprompted review
Reply from CreeperHost
Thanks for the kind words! We're glad we could get those questions sorted for you quickly. Let us know if you need anything else.
Reply from CreeperHost
That's great to hear! We work hard to make sure our support is efficient and helpful. Thanks for the feedback!
Reply from CreeperHost
Thanks for the shout-out! We're glad you're happy with the performance and the value. Happy gaming!
Servers feel smooth when playing and…
Servers feel smooth when playing and ustomer support was quick and helpful.
2 April 2026
Reply from CreeperHost
Glad to hear the performance is meeting your expectations! We prioritize a smooth experience above all else. Thanks for choosing us!
The website is very nice to use and the…
The website is very nice to use and the support was quick and helpful when requested (probably around 10ish minutes). The pre-loading tools were great for making the server performance better.
31 March 2026
Reply from CreeperHost
Thank you for the kind words! We're really happy to hear you're finding the website easy to use and that our support team was able to help you out quickly. We'll be sure to pass your feedback along to the team!
Incredible hardware, incredible support, Incredible company.
I recently migrated from a dedicated rig in LA to a new dedicated machine with CreeperHost at their offices and I cannot recommend them enough.
The support team at Creeperhost are some of the most helpful, fast responding support you will find anywhere and I mean that genuinely.
The support team were absolutely phenomenal throughout the whole process. Two members of the team in particular went above and beyond to make sure everything went smoothly, *Cough* Ben, Aaron.. including finding a creative solution to significantly speed up a large data transfer midway through.
They were communicative, patient, and clearly knew what they were doing.
From Ben C replying to my ticket almost immediately to Aaron M handling the data migration, frequent updates, transparency and overall helpfulness.. They really go above and beyond.
The hardware is outstanding especially for the prices, you won't find this level of hardware at Creeperhosts price points anywhere.
You'd be paying double the amount for a shared CPU and less ram at any other hosting company compared to just buying a Dedicated rig here.
If you're looking for a reliable, high performance Minecraft hosting provider with a support team that actually cares, CreeperHost is the one. Won't be going anywhere else.
Seriously, If you're searching for a new server and you've decided to check Creeperhost's reviews, take this review as your sign to take the step with this company.
You will not regret it.
29 March 2026
Unprompted review
Reply from CreeperHost
Thank you so much for the incredible feedback!
We're thrilled to hear that you've had such a positive experience with our hardware and our support team.We really appreciate you taking the time to share your experience with the community.
It means a lot to us. Happy hosting!
Great Representative
Person explained some basic information without making me feel stupid
7 March 2026
Unprompted review
Support fixed my problem with a brand…
Support fixed my problem with a brand new version very quick, good prices, have used for a long time
7 March 2026
Unprompted review
I am a returning customer
I am a returning customer. I have always had a great experience with you guys.
5 March 2026
Creeperhost in general has always given…
Creeperhost in general has always given excellent service and this experience with Brandon was no exception.
6 March 2026
Unprompted review
Amazing customer service
Amazing customer service, more then willing to answer any question you have. And they're very knowledgeable in doing so 10/10 would recommend
24 February 2026
Unprompted review
Brandon saved the server and saved my life
Not only the customer service insanely quick, but Brandon went out of their way to fix the issue we had on our end. Cannot recommend this website enough, very beginner friendly and understanding staff.
15 February 2026
Unprompted review
Fast and profesional.
They provide fast and professional customer service.
My problem (which i was responsible for) was resolved under 24 hours requiring 2 departments. On weekend.
Keep up this level of customer oriented approach!
Thank you
15 February 2026
Unprompted review
Convenient
Convenient, streamlined, accessible, easy and affordable! Absolutely love my Vintage Story server so far with you and how easy it us to manage it.
6 February 2026
Amazing Server Hosting, Even Better Customer Support
Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as the customer service tends to be slow and unhelpful at best. CreeperHost delivered and was also super helpful when reaching out about issues. We spoke to Aaron M. from support about issues and I couldn't have asked for a more kind and prompt experience. The whole ticket only lasted 12 minutes. Thank you again!
2 February 2026
Unprompted review
Reply from CreeperHost
Thank you so much for taking the time to leave this, it really means a lot.
We are genuinely glad to hear the servers held up even under some intense use, and that your support experience matched what we aim for. Aaron has been part of CreeperHost for years and is absolutely core to how we operate. He, like the rest of the team, cares deeply about fixing problems properly rather than just ticking boxes, and it is great to see that come through in real experiences like this.
A 12 minute ticket turnaround is always nice to see, but more importantly we are happy it was handled clearly and kindly. That is exactly the standard we try to hold ourselves to.
Thanks again for trusting us with your server, and for sharing such thoughtful feedback.
Doesn't really work
31 January 2026
Reply from CreeperHost
Sorry to hear things did not work out as expected.
We have checked our systems and do not have any support tickets, messages, or Discord conversations from you. Unfortunately, we had no way of knowing that something was not working, or even which game or service you were referring to. Trustpilot reviews are not linked to customer accounts, so we cannot identify or troubleshoot anything from this review alone.
If something isn't working, we genuinely want to fix it. Most issues are game or setup-specific and are usually quick wins once our support team can see what you are running.
Support is available directly inside CreeperPanel by clicking Support in the left navigation, or via our Discord. You will see the Discord join link on the page shown when you log in to CreeperPanel.
If you are still having trouble, please reach out through one of those channels and reference this review. We will happily take a proper look and get things moving.
Great server provider service
Great server provider service. Been using them for years! The support has always helped me out with tech issues and it is fast to get a server going for those prompt nights you might want to start a server with friends. My only gripe are the prices get a bit much for me so I only do a burst of a month or 2. Which is fine since my friends and I usually bounce from game to game and will loose interest by then most of the time. So yeah, overall great stuff!
27 January 2026
Unprompted review
Reply from CreeperHost
Thanks for the great review and for sticking with us for so long, that kind of long term trust really does mean a lot.
We are glad to hear the servers and support have consistently done what you needed, especially for those last minute “let’s spin something up tonight” moments. That fast time to play is exactly what we build around.
We also completely get the bursty nature of playing with friends. Groups move on, interest dips, then suddenly everyone wants to jump back in again. That is actually why we built Save Your World. When a service stops, we automatically package up and email your world data and keep it stored for roughly three times the length of the service period. For a monthly server, that is about 90 days. It means you can step away without worrying about losing progress, then pick things back up later if the group returns.
Our focus is on high end hardware and real support rather than cutting corners, but we try to make that flexibility painless when plans change.
Thanks again for the honest feedback, and we will be here when the next game night happens.
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