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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people appreciate the ease of use and the smooth user experience, noting that the service is stable and reliable. Reviewers frequently mention the efficiency and speed with which their issues are resolved, making their overall experience very positive. However, some customers also noted occasional issues with server stability, such as unexpected closings. A few people found the world customization options confusing, leading them to skip certain settings.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, reliable, and stable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the support team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 no notes. This is some of the best customer service I have ever experienced, Matthew G. and Paul T. were quick to respond to my concerns and get everything updated quickly so that my gaming g... See more

Company replied

Rated 5 out of 5 stars

Aaron at their support is simply incredible. We run a dedicated, custom box and despite Aaron and the support team not being obliged to help us with the issue we had created on our box, he did witho... See more

Rated 5 out of 5 stars

Tried a couple different server hosting companies. CreeperHost was the best option out of all of them. They've become my default for modded Minecraft servers at this point. Their website navigation co... See more

Rated 5 out of 5 stars

Great server hosting platform. The servers run well (despite putting them through some pretty intensive experiences) and the customer service is honestly amazing, especially for a hosting platform as... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

CreeperHost offers top-notch VPS game server hosting with full root access, unlimited customization, and no player slot limits. Our friendly team is dedicated to providing exceptional support. Perfect for gamers of all ages, whether you're a casual player or a dedicated server admin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Staff was very Knowledgeable, Polite and Caring

The Staff was very Polite and Caring. They made our Dream of having our Very Own Ark Survival Ascended Cluster Possible. They even set it up for us and gave us Information on how to run it and do Backups. Even helped us with Configuring our Mods... They passed their knowledge on to us without asking for extra Fees... They charge a Flat Rate with No hidden costs.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Service

I have used CreeperHost for about a year or two now and support is always fast to respond. The servers come up quickly and their platform is easy to use compared to other hosts I have used in the past.

9 February 2025
Unprompted review
Rated 3 out of 5 stars

As an improvement for first customers…

As an improvement for first customer experience , it would be nice to know what is happening, no detailed description is needed, however , when i was stuck on creating a VM screen for nearly 30min. i did not know if something is stuck or process has occured an error. So something like an "loading screen" would be great.

Also when everything was created, i encountered another confusement, because i did not see the left bar with the server settings, but after some time it magically appeared. I would also suggest putting some information for the customer, to let them know the server is still setting up. As i was completely clueless if something is working or not working.

2 February 2025
CreeperHost logo

Reply from CreeperHost

Thanks for the feedback, it is appreciated.

It's actually on our task list for next week to improve the initial onboarding experience. We're aware sometimes that CreeperPanel does not auto-refresh when your ordered container is created.

Rated 2 out of 5 stars

With updates to the user experience....

From the beginning, the server was full which wasn't really an issue, but had to wait more than an hour for a change in server location. Once done it was a headache to get the actual game server up and running. The UI is buggy and slow and not very user intuitive. The deals and pricing are the only reason I'm giving it a two star and not one. Thanks anyway.

1 February 2025
Rated 5 out of 5 stars

Wow Wow Wow

Wow Wow Wow, got to say this is and will be the best experience I've had with support ever in my life. I had my first issue in creeper Host since I first started hosting services, and was scared to see that my estimated wait time to see a support mod was +40 min, but saw that I was able to go onto disc. Went there and got help within seconds! No need to verify who I am because it does it automatically when joining their discord, it asks to authorize and you just click yes. The support staff was super friendly and promptly diagnosed my issue and even waited to see if its working or not. Fixed within 10 minutes. Gotta say 10/10! Creeperhost doing bits.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

The customer service ( Matthew G.) Was…

The customer service ( Matthew G.) Was excellent and verry helpful, He kept at the issue till it was resolved and looked further to see if there was any other issues that might also cause tps and fps to go down.

12 January 2025
Unprompted review

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