Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more
Company replied
The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more
Company replied
Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NH50 was very courteous respectful and…
NH50 was very courteous respectful and friendly. All in all a nice quick uncomplicated delivery of my Wickes product
28 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your delivery was nice, quick, and uncomplicated, and that our team member was courteous, respectful, and friendly. We appreciate your positive feedback!
Driver on time
Driver on time, very helpful and pleasant. Nothing too much trouble.
28 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that your driver was on time, helpful, and pleasant! We truly appreciate your wonderful feedback.
Delightful
Delightful , polite ,efficient and placed 20 bags of compost exactly where we wanted Great stuff thank you !COURIER NG67
28 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our delivery service was delightful, polite, and efficient! It's wonderful to know that the compost was placed exactly where you wanted it. Thank you for your kind words!
LD76 Leeds Service Centre
LD76 Leeds Service Centre
Thank you for a very pleasant experience on receiving my delivery. Your driver was a very polite, friendly yet professional man, who didn’t just dump and run.
Thank you
27 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear about your very pleasant delivery experience! We appreciate you sharing your positive feedback regarding the driver's politeness, friendliness, and professionalism. Thank you!
Delivery was efficient and on time.
24 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear your delivery was efficient and on time. We appreciate your positive feedback!
One of your couriers attended my home…
One of your couriers attended my home with a wicks order, he came to the wrong entrance when I asked for him to go to the correct one his attitude changed and after this I refused the delivery and submitted a complaint with Wickes. When I've had previous deliveries your drivers attended the right entrance, they were friendly and professional
27 July 2026
Unprompted review
Reply from CitySprint
We appreciate you taking the time to share your experience. We are concerned to hear about the courier's conduct and the issues with your delivery. We are looking into this matter internally to prevent similar situations from occurring again. We will now reach out to you privately to take more details.
Good service…
I had a delivery of heavy items today the driver niol sohqil and his assistant were so helpful and took items to exact spot in back garden very much appreciated
27 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your excellent delivery experience! It's wonderful that our driver and their assistant were so helpful and took your items to the exact spot in your back garden. Thank you for your kind feedback.
The courier NH42 was absolutely…
The courier NH42 was absolutely amazing, he was so helpful and polite, nothing was too much trouble....got the delivery done swiftly.... excellent service
27 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your delivery was amazing and that our team member was helpful and polite. We appreciate your kind words about the excellent and swift service!
Best place to shop online
It was easy to use the site fast deliver and the driver was polite and my stuff was well taking care of
27 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear you found our site easy to use and that your delivery was fast! We appreciate your kind words about our polite driver and how well your items were handled.
Quick and Easy
Came early into the delivery window, was very quick and efficient. Courier M039.
27 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that your delivery arrived early and that you found our service to be quick and efficient. Thank you for your positive feedback!
Prompt efficient and friendly
Mariusz was prompt efficient and friendly. Good job. Thanks, Mariusz.
24 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that you had such a positive experience. It's wonderful to know that our team member was prompt, efficient, and friendly.
Helpful and friendly
Perfect delivery. Confirmed item being delivered and brought it into the hallway for me as it was a large heavy box. We had driver MO39 - very helpful and friendly. Thank you
25 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your perfect delivery experience! It's wonderful that our driver confirmed the delivery and brought the large item into your hallway. We appreciate your kind words about their helpfulness and friendliness.
Driver was very friendly and smiley
Driver NH42 was very friendly and smiley. We live in a bungalow but it's up 10 steps. The driver was extremely helpful and brought the delivery up to the door. Most couriers will only leave large deliveries kerbside meaning a 76 year old has to bring them up himself. Will definitely use City sprint again.
25 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear about your excellent experience with our driver! It's wonderful to know that their helpfulness made such a positive difference, especially with the steps. We truly appreciate you sharing your feedback and look forward to serving you again.
Reply from CitySprint
We appreciate you sharing your kind words with us. We are so happy to hear that you had a positive experience with our team.
The guy (SC64)arrived on time
The guy (SC64)arrived on time. He unloaded 24 sleepers on his own with no lifting equipment to help and placed the items where I wanted them. He was really friendly. Amazing service. Hope you are paying him enough
25 July 2026
Unprompted review
Reply from CitySprint
We're thrilled to hear about the amazing service you received from our delivery driver! It's wonderful to know they were friendly and went above and beyond to place your items exactly where you wanted them. We truly appreciate your kind words and positive feedback.
Reply from CitySprint
We're happy to hear that you had such a positive experience with us. Thank you for taking the time to share your kind words!
On time
On time, very helpful with my purchase. Thanks courier SC64 as he put them where I requested, thanks again
25 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear your delivery was on time and that our courier was very helpful with your purchase, placing it exactly where you requested. We appreciate your kind words!
Helpful timely and very polite…
Helpful timely and very polite excellent service
25 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our service was helpful, timely, and polite! We appreciate your positive feedback very much and are glad you had a great experience.
Driver at a very very good attitude…
Driver had a very good attitude from pulling up at the door to leaving he drove down the drive carried all the bags of stone 15 of them into my back patio stack them up very neatly chatting with me all the time a very pleasant experience well done thank you very much
25 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear about your very pleasant experience! It's wonderful to know our driver had such a great attitude and was so helpful with your delivery. Thank you for your kind words!
SC 64. Very pleasant and helpful courier.
Very pleasant and helpful courier.
23 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our courier was pleasant and helpful! We truly appreciate you taking the time to share your positive feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.