CityFibre Reviews 24,855

What was meant to be a 2-3 hours appointment stretched to 5+ hours.
The problem was that the process of installing the fibre cable could not progress further than my garden perimeter.
The two installers did not have the experience to overcome this obstacle and their contactable experienced installer was dealing with a complaint at another address.
The final outcome was I did eventually get a broadband service.
But the installer would not agree to my request to make a more direct cable route to the brown box.
This has resulted in a meandering cable across a 3ft wide corridor of my garden.

The installation was smooth, the installers helpful, everything is OK at the moment, very happy, they switched me from virgin, kept my phone number, and THEY cancelled my virgin contract, so I didn't have to go through all the BS with virgin! ;-)

Clear fast and polite service. Very professional engineers.

Excellent services from start to finish

Professional conduct of the Engineers, Network came on almost immediately after the installation and it has been fast, reliable and amazing. I am happy I listened to the Recommender.

Friendly workers efficient and got yhe job done with ease, easy installation explained everything as they were going and a job well done

Engineer's explained everything before they started and made an excellent job and cleaned up when they were finished

Great communication
Professional Engineers
Friendly
Work quality Great
Finishing Great
Clean installation

Iverything went smoothly had no problems nice person who done the job

The Chaps that installed my Wi-Fi were very polite & answered any questions I had. I’m very happy with their work, clean & tidy afterwards. I’ve already got my Sister interested & she’ll have hers done soon.

The end to end service was brilliant. Communication throughout in advance of installation. Engineers were friendly, professional and really helpful. Helped educate me on changing WiFi details .. amazing service from city fibre

Service was excellent The engineers were very professional

Great service good communication team polite and helpful

Today Samantha was doing internet connection in my house( S2059045) I highly recommend this person! The internet installation was done professionally and with great attention to detail. Everything went smoothly, and the workspace was left perfectly clean and tidy. Communication was also excellent throughout the whole process. Very friendly, helpful, and competent person. I definitely recommend her to everyone!

Sergio, the engineer that came to install at mine was brilliant. He came in early, did his thing professionally, cleaned up after and ensured it was working.

Brilliant service all the way. He's a legend!

Informed of every step leading up to installation. Engineer on time and very courteous and speedy. Very pleased with the service received.

install scheduled by UW for tue 19May am at le10 1pe 7 hawkins close hinckley. city fibre did a pre inspection decided the install should go ahead as planned then failed to even turn up on the set day with no communication to me or UW.Still waiting their explanation and a new date for the install