I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cameron the engineer who carried out installation was very informative and told me of the steps to take place and which order . Him climbing up to roof and placing a new line in from telegraph pole wa... See more
Company replied
My fibre install was a little more complex than others. All interactions with CityFibre were prompt, professional, and courteous. When bringing the fibre from the cabinet to the house, the work r... See more
Company replied
Two guys connected my broadband Wayne and Matt, they went above and beyond, I had been having trouble with my Sky connection, and to begin with it didn’t seem as if it would be possible to connect t... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done City Fibre
First impression was very good and put me at ease. Good explanation of what was being done. A positive experience.
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Turned up on time
Turned up on time, was polite and professional. Works were completed in a timely fashion
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Installed on time ,kept in contact by…
Installed on time ,kept in contact by the engineer when he was coming (3hr window)and up and running in no time at over half price of my original supplier speeds seem OK so yep we'll worth the move
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Professional city fibre installation
On time - polite greeting and talked through work plan before starting.
Listened to my concerns and explained the most appropriate way to install city fibre.
Kept me informed as they worked, and made sure tools and everything was safe, and not a trip hazard as I had a young child with me.
Friendly professional, and tidy
Felt relief when I’d met them and felt in good hands
Good work in a very scorching day today! 🥵
6 July 2026
Unprompted review
Reply from CityFibre
Hello Sue. Thank you for your positive review, we appreciate the feedback!
Reply from CityFibre
Thank you for your positive review!
The professional approach
The professional approach, the politeness of the engineer's made the whole process, faultless.
Very happy with the service.
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback!
We were kept informed throughout the…
We were kept informed throughout the process; emails, texts etc. The engineers were very capable and the wifi is now extremely fast.
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Did a good job and were quick about it.
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Ed!
Good 👍show me esplanade what was what …
Good 👍show me esplanade what was what nice people job done no mess and polite. Thanks
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Matt and Wayne from Northampton were…
Matt and Wayne from Northampton were excellent very professional and work was very tidy cleaned up after themselves leaving no mess. Thank you guys thoroughly recommended
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Jan, we appreciate the feedback!
Had positive experience with…
Had positive experience with installation engineers.
2 July 2026
Unprompted review
Reply from CityFibre
Thank you for the feedback.
On time installation and prompt issue…
On time installation and prompt issue resolution. Team was friendly
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Eammon Kane & Brandon Hedge were…
Eammon Kane & Brandon Hedge were excellent and done all asked for. They detailed checked everything before leaving.
6 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
3 years and still waiting
3 years they have been preparing my street for an install in Crawley. They stated they were planning to be completed by 2023. Now half way through 2026 still preparing my street on their website, but will not be honest about abandoned works. My sister lives in a hamlet with 5 houses in the country and has fibre.
5 July 2026
Unprompted review
Reply from CityFibre
Hi Mclussen
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
The engineers were very clear in their…
The engineers were very clear in their explanation, no jargons, they new they were dealing with novice in the tech. They made sure everything worked as promised.
5 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
City Fibre (for Talk Talk) Installation
The engineers (Kevin and Bruce) were pleasant and informative. They did a neat job and left no mess. Highly recommend those guys.
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
CityFibre Broadband installation
The installation team sent an SMS to advise on arrival time, turned up on time, were polite and courteous throughout, talked through the installation difficulties and agreed a plan before starting, used dust sheets and shoe covers, advised of delays affecting the overhead installation team with the MEWP (Cherry picker), left the work areas tidy, explained the operation of the new equipment and fault identification. 10/10. I couldn't have asked for a better installation experience.
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
A huge thank you to both Toob and…
A huge thank you to both Toob and CityFibre for an excellent installation experience.
From booking through to installation, everything was straightforward and well organised. The engineer was punctual, friendly and professional, taking the time to explain everything and ensuring the installation was completed to a very high standard.
The fibre connection is incredibly fast and reliable, and the whole process was smooth from start to finish. It's refreshing to receive such great customer service and workmanship.
I would highly recommend both Toob and CityFibre to anyone looking for high-quality full fibre broadband. Thank you for making the whole experience so easy!
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback. Welcome to the network
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
On time kept updated good job no mess
3 July 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
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