James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... See more
Company replied
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Barrie,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very friendly and polite
Very friendly and polite, explained everything clearlyand very thorough
15 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Rachel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
very nice chap came and did the fire…
very nice chap came and did the fire equipment no problems with just got on and did his work no problems very good service thank you
14 July 2026
Reply from Chubb Fire & Security UK
Dear Andrew,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Matt! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
A Proper Service
The Engineer was prompt, polite and professional.
The fault was explained in simple English and was dealt with efficiently.
14 July 2026
Reply from Chubb Fire & Security UK
Dear Alex,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Had our annual service of alarm system…
Had our annual service of alarm system , was serviced by the lovely Rick who works in a friendly and professional manner .
14 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
4/5 stars
Happy with the alarm service, very nice engineer.
4/5 stars rather than 5 as cost has gone up so much year on year.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Pam Woodings,
Thank you for your honest feedback. We are glad to hear that you are satisfied with the service with our engineer.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
good service
7 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
I was treated with respect and courtesy…
I was treated with respect and courtesy by the engineer who came out to fix the problem with our alarm system. The work achieved was fantastic. Thank you
14 July 2026
Reply from Chubb Fire & Security UK
Dear Pauline,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Kuraish Dassani,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Every process was explained to me so l…
Every process was explained to me so l was able to understand what is going on
7 July 2026
Reply from Chubb Fire & Security UK
Dear Janet,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
It took exactly 10 minutes to do the…
It took exactly 10 minutes to do the inspection and he didn't test the panic button , I showed him the monitors and he looked at them and said they were ok .how he knew I don't know There was no testing
14 July 2026
Reply from Chubb Fire & Security UK
Dear Robert,
We are truly sorry to hear about your disappointing experience with our engineer at your recent appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Colin was charming and very efficient
Colin was charming and very efficient. He explained any queries I had
7 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
James the engineer was excellent as…
James the engineer was excellent as always, polite, respectful and knowledgeable.
14 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Holy Trinity Church Tidworth and hall…
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026.
I gave a great 5 star rating because the visit was so good.
I had a very pleasent phone call to say our Fire service was due. We arranged this for the above date. The operative was very prompt. Friendly, and extremely helpful, He took time to explain what he was doing and answered any queries I had. I would reccomend him to any one.
14 July 2026
Reply from Chubb Fire & Security UK
Dear Tina,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great engineer feedback
the engineer on site gave clear feedback on the status of the equipment, and offered alternatives and solutions for future changes.
7 July 2026
Reply from Chubb Fire & Security UK
Dear Sue,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
"
Prompt & friendly service as always
14 July 2026
Reply from Chubb Fire & Security UK
Dear Ed,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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