Charles & Ivy Reviews 

Terrible customer service. Paid over £4,000 for some panels, and paid £125 for next day delivery. Delivery still not received days later, despite receiving time slot from logistics company.

Customer service unaccessible and I eventually spoke to sales team who were incredibly patronising, after waiting over an hour was told to 'be patient'. Would not recommend.

The delivery was smooth thanks to Anthony and Rick. The wall panels I ordered are great. The delivery took two weeks.

Definitely impressed with the quality and delivery service from Anthony and Rick.
The product looks fantastic, definitely recommend the company.

Delivery in given window, friendly team

Professionalism of company across all area's, Product, Customer Service Staff, Care, & After Sales - The best
Thank you

Thank you for delivering both my panels after a very long wait. Communication has improved and I really appreciate that you listened and read my feedback. This is a really novel business and I hope you continue to grow from strength to strength. James was exceptional in his delivery. Thank you team.

Anthony and Rik arrived within the time frame .I was kept informed when they would arrive
Very pleasant and chirpy chippies
😊thank you a great experience

Top service delivery from Reece. Couldn’t ask for a nicer bloke

Helpful and hard working. 👍

Delivery drivers polite and friendly.
Earlier delivery slot than desired. First van (of 2) arrived at 8am but slot given was 06.30 to 09.30.
Confirmation of delivery date was only 3 days before (and then only after chasing for an update) which means a delay before fitting as I couldn’t book fitters. 8 weeks between order/payment and delivery.
Quality product but not cheap.

Great product and service, Olivia was great from my first inquiry to order completion. And Anthony delivered everything without a problem plus helped carrying everything over as well

Chris was very polite prompt and helped place the goods where we needed them.

After such disappointing service from C&Y customer service as they couldn’t understand what piece I needed to be sent (3 wrong deliveries ), Paul spotted straight away the problem and told Customer Service what was the missing piece . Very kind and professional , thank you Paul !

Very good customer service, items were delivered exactly on time. Delivery driver Reece was very good, arrived a bit late but kept us informed what was happening and very courteous, put items exactlywhere we wanted them.
Then going through what we had delivered .

Chris was incredibly helpful and informative.

Chris has been amazing and so helpful with finding fencing slats that I wanted in the warehouse. He even helped to push it to the till and sorted out delivery.

Mark who delivered my order was on time, very professional and courteous taking care to not damage anything.
The order did take a couple of months to arrive so be careful with delivery dates.

Our order was delivered by Chad, who was most courteous and efficient. The items were in good order on arrival.

Delivery service from Paul & Jack the drivers was excellent. Placed the items carefully in our storage area and were very courteous.

Massive thanks to all staff at Charles & Ivy who were professional & polite throughout the whole process! Louise recommended the wall panelling which would be best suited to me and it looks amazing and arrived in perfect condition. I will 100% be returning :)