Charles & Ivy Reviews 

Wonderful experience courtesy of Anthony and Rick . On time , courteous and totally engaging . Can’t wait to get the water feature fired up . Thanks again , would recommend to all

Helpful service, Chris had useful advice on fitting.

Mark arrived and explained what he was doing. He was extremely polite and very efficient.

James made a friendly delivery

Order a new fence from Charles & Ivy, wasn't contacted as to why my order was not processing, emailed them which took a while to get a response. Ended up calling the support line and being on hold for a while, once through we were provided with the information and support needed to get the order processed and to sort delivery. The delivery service was great and Reece was exceptional at unloading considering our house it built up from the road and up long steep steps!

Thanks to Louise and the other ladies on customer service who helped me with me water feature and delivery

A quick fix thanks to Louise in customer service who helped me organise the correct size wall panelling for my project 😊

James was very helpful put the delivery in a very convenient place and delivered efficiently

This company charges a whopping £30 for delivery but nowhere on their website is it indicated that delivery could take up to 4 weeks.
I was only informed of this delay after I placed the order.
For £30 I would have expected next day delivery.
I was also told that I would receive updates on the progress of the order but I have not heard from them in 2 weeks.

The main man Mike perfect delivery

James the driver was very friendly and delivered our gate in great condition with no fuss.

ZERO CUSTOMER SERVICE, TAKE YOUR MONEY AND THEN SOD YOU. This is my first time and last time to use this company. Order goods a month ago, arranged had to ring up to find out when they were going to deliver (on hold for 25mins) Arranged delivery, I had someone wait in and the delivery never arrived, no update no communication. Rang the office to find out where it was, got through to sales with 30 secs, who transferred me too the transport, and they left me on hold. Rang sales again and told them this was out of order and could they sort this out. Office lady was to call me back nothing, currently on hold again as I write this review………..Will review again if or when I get delivery. Will never use them again and would advise everyone to go else where.

I was kept updated with regards to the delivery time and Steve and Dave V arrived as scheduled. They were professional throughout the delivery and placed the items exactly where I wanted them. A credit to their company

Great deals and solid products. service was great and smooth. Chris was very helpful.

Chad was my delivery diver today. Got several updates on delivery and he turned up right on time. He was very helpful and carried everything into the back garden it didn't hurt that he smelt lovely too. Love Charles and Ivy and i would highly recommend to anyone

Was very disappointed with this company. Placed a 4k order with them. Ordered on their website then after 10 days phoned them to see when they would be delivering it only to be told it was out of stock and I wouldn’t get it for atleast 6 weeks. They did offer me £500 refund if I waited the 6 weeks for it. Then 6 weeks came still had to chase for delivery finally got a delivery but delivered wrong size posts. By this time I was totally fed up of this company so told them to fetch it all back. Went to a different company in the end and got it all delivered in 4 days with the correct size posts.

The company is easy to order and deal with and it was good to speak with a helpful person on the phone!
I had a small issue with a mix up with my order but it was resolved immediately without questionI
The delivery guys, Steve & Pablo were great and I would definitely recommend this company!

Delivery was great, Steve and David v were lovely and wonderfully helpful.
Gate not fitted yet, so as long as that is all OK then would 100% recommend

Lovely decorative garden screens, good communication throughout, and brilliant delivery person. Very happy.

Great delivery service! Anthony delivered our order, great communication! he was on time, friendly & very helpful ⭐️⭐️⭐️⭐️⭐️