ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptional packaging that keeps delicate items completely safe during transit. Shoppers also love the wonderfully easy-to-navigate website and find it simple to locate hard-to-find specialty products at very competitive prices. However, some customers also noted frustrating issues with delayed deliveries and difficulties receiving promised refunds after ordering. Buyers additionally mentioned experiencing poor communication from the support team and occasional instances where products were incorrectly listed as available in stock on the site but ultimately failed to arrive.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with items that are often... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Reviewers highlight positive aspects of service, often describing experiences as professional, friendly, and... See more

Price

Customers had positive experiences with price, often noting that costs are cheaper than big supermarkets with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,886)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I won a bottle in their Christmas…

I won a bottle in their Christmas giveaways. Because of how hectic they were it didn’t arrive in time for Christmas.I had to message them a couple of times but thankfully it arrived safely in January and was wait the worth, absolutely delicious. Thanks @ChampagneOneLtd.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SELLER

Ordered champagne as a gift. When it didn't arrive I got in touch, only to be told that it was out of stock. Ryan claims to have then processed a refund, which - more than three weeks later - still hasn't been received. Good luck trying to get through to anyone as the telephone is permanently on ansaphone with a recorded message claiming they aim to get back to you within one hour... This sounds almost identical to other reviewers and I wish I had seen them before ordering.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Champagne not delivered and no refund.

Ordered two bottles of Champagne for a birthday present. The website said in stock available for express delivery. Three weeks and several emails later, having missed the birthday I asked for a refund. Told it had been actioned to my credit card and would take 3-5 days. Eleven days and several emails later, still no refund they asked for my bank details. Fat chance. Contacted my credit card company to sort it out. Disaster from start to finish.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience and customer support

paid for expedited shipping and 10 days later, nothing-they blamed the carrier but they just did not process the order--but obviously took the funds and the increased costs for expedited delivery--after multiple contacts finally got the champagne but no apology or shipping refund--you need to do better for these prices!

27 December 2025
Rated 2 out of 5 stars

Accept orders for things not in stock and hard work to get a refund. Ryan did communicate

*** just to update refund was eventually received after threats to take action. Ordered champagne for Christmas, never received and despite email communication early December with Ryan who told me it was out of stock, no refund received. Told on two separate occasions it had been refunded but a complete scam. Accept orders for things not in stock and then won’t refund.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, I was skeptical at first as I had never heard of the company before but after checking on trustpilot and ordering through them I would recommend to anyone. Fast delivery, affordable prices and brilliant service!

28 December 2025
Rated 5 out of 5 stars

I was informed about every part of my…

I was informed about every part of my purchase, from the ordering of the item until it was delivered.
The package was delivered safely. It was fragile, but every care was taken with securing the contents, making sure it was very well protected.
Thank you.
I will be purchasing from you again, in the knowledge that I was made to feel a valued customer.

28 December 2025
Rated 1 out of 5 stars

AVOID USING THIS COMPANY

AVOID USING THIS COMPANY - look at the negative reviews- all the same pattern - try and phone before you place an order and you will see that the phone never gets answered -placed an order with them that they stated online that was in stock for quick delivery ,order did not arrive, when chased, (only by email , as the phone number just rings out to voicemail), offered a cancellation and refund as the product not actually in stock , did not process the refund, chased promised refund again and never happened again so two failed promises of a refund- try google maps on the address, you will see you are buying from a corner shop - terrible communication, and terrible customer experience- AVOID -

24 November 2025
Unprompted review
Rated 5 out of 5 stars

The perfect gift for our Wedding anniversary

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere else. It was delivered quickly, is excellent packaging. Certainly no concerns about breakages using Champagne One.

9 March 2025
Rated 5 out of 5 stars

The bottle of original Australian white…

The bottle of original Australian white wine was really well packaged and boxed. Arrived really quickly, only a few days after ordering. I had been looking all over to get some for a gift, it seems you can't get it in shops any more, so was really pleased to find some to order.

27 November 2025
Rated 5 out of 5 stars

My favourite Collet…

I was able to buy my favourite champagne, and a demi sec to try which I've not tasted before, with ease. This champagne isn't one that you see in most outlets so I was really pleased to find it and even more pleased with the top notch customer service. It arrived so speedily, and perfectly packed. Thank you!

27 November 2025

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