ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptional packaging that keeps delicate items completely safe during transit. Shoppers also love the wonderfully easy-to-navigate website and find it simple to locate hard-to-find specialty products at very competitive prices. However, some customers also noted frustrating issues with delayed deliveries and difficulties receiving promised refunds after ordering. Buyers additionally mentioned experiencing poor communication from the support team and occasional instances where products were incorrectly listed as available in stock on the site but ultimately failed to arrive.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with items that are often... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Reviewers highlight positive aspects of service, often describing experiences as professional, friendly, and... See more

Price

Customers had positive experiences with price, often noting that costs are cheaper than big supermarkets with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,886)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t let the negative reviews put you off

After looking at some of the reviews my heart sank thinking this order will take forever- wow was I wrong ordered the deliver on Thursday arrived today Monday don’t let the reviews fool you this was speedy delivery and I will certainly be buying from again - totally trusted company don’t know how some were telling people to avoid 10/10 from me folks

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon with my purchase

Over the moon with my purchase, the purchaae i made are hard to get hold of champagneone was the only company to have them in stock, full delivery was made and on time, no damaged bottles great packaging now ive ordered i will deffo be ordering again

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Was able to buy a much sought-after (and difficult to find) product at good value. Great communication - I emailed and got a prompt and informative reply. Item arrived in good time, well packaged and in excellent condition.

29 October 2025
Rated 5 out of 5 stars

Good service

Order delivered within a couple.of days and packaged well, no chance of any breakages!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged and now I have the lovely Yates Australian white wine which isn't always readily available in shops!!

6 November 2025
Unprompted review
Rated 2 out of 5 stars

Delay

Unfortunately once again I have had issues with my delivery. The item I ordered was showing in stock. I placed the order paying for a 2 day delivery. After 3 days I contacted Champagne One via email as you can’t speak to anyone and was advised they were waiting on stock. I received my delivery nearly 2 weeks after them taking my payment. Throughout this year there have been issues with stock and delivery. I have to contact them to find out what is happening and ask for a refund of delivery. Previous to this year the service was excellent. I really do hope that things improve with Champagne One.

29 October 2025
Rated 5 out of 5 stars

Excellent

Delivered quickly. Well packaged & the recipientwas very, very happy. Thank you. Another bottle (or 2, or 3!) will be ordered soon.

29 October 2025
Rated 4 out of 5 stars

Super quick order and despatch via Parcel Force

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles.
Had issues with receiving delivery and deliverers following the updates.( they were on time, but not mine!)
Phone call to office HQ was reassuring but not sure the message was able to impact on the delivery.

28 October 2025
Unprompted review
Rated 2 out of 5 stars

Really hit and miss

Really hit and miss. If the product is in stock the service is good, but they are not transparent about the fact that they don't hold much stock. I placed an order on October 4th and still haven't received it (28th Oct), and no-one is answering the phone to explain why. Kind of expect better in 2025.

28 October 2025
Unprompted review

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