ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptional packaging that keeps delicate items completely safe during transit. Shoppers also love the wonderfully easy-to-navigate website and find it simple to locate hard-to-find specialty products at very competitive prices. However, some customers also noted frustrating issues with delayed deliveries and difficulties receiving promised refunds after ordering. Buyers additionally mentioned experiencing poor communication from the support team and occasional instances where products were incorrectly listed as available in stock on the site but ultimately failed to arrive.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with items that are often... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Reviewers highlight positive aspects of service, often describing experiences as professional, friendly, and... See more

Price

Customers had positive experiences with price, often noting that costs are cheaper than big supermarkets with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,886)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

Shockingly bad experience. AVOID

Shockingly bad experience. Waited over a month and a half for them to tell me they couldn't ship to Ireland due to Brexit - despite them advertising that they can. I am now battling with them to get a refund processed, but they have now gone quiet. It looks like a scam and I am flabbergasted they have such a high TP rating

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and safely packed

Quick delivery and safely packed. This was an order for Green Chartreuse which cam be a little tricky to locate and frustratingly gets listed as in stock when it isn't by some vendors. That's not the case here, the website matched the stock and it was in hand within a couple of days as advised. Will use again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Difficult to obtain drink

ChampagneOne came up on an internet search for the supply of Yates White Wine. This is a difficult drink to obtain and ChampagneOne came up trumps. It was delivered quickly at a very good price and was extremely well packed. Will most definitely buy from again and recommend them.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Despite a couple of mishaps with my order, these were resolved by Ryan quickly and efficiently.
A slightly grumpy customer turned into a very happy one thanks to Ryan 🙂

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Had been looking for a particular wine…

Had been looking for a particular wine I’d had in a restaurant & found it here at a great price. Very fast delivery even a few days before Christmas, really well packaged too, highly recommend!

18 January 2026
Unprompted review
Rated 1 out of 5 stars

“No Champagne, No Refund”

Ordered champagne on 29 November. Chased on 11 December and was promised resolution the following week. Followed up again on 20 December and was told on 21 December it would be dealt with after the festive period.

It is now 17 January and I still have no order and no refund.

Extremely amateur operation with poor communication and broken promises. I would strongly caution anyone against using this service.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Here we go again

Here we go again. After receiving hideous service I thought I’d give this co another chance. 4 e mails 2 phone calls and still no reply regarding my wine order 6 days ago.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery and no reply to emails

I placed an order and paid extra for next day delivery on the 18th Dec. Item was delivered on 23nd. Not a next day service i paid for. I emailed champagne one asking for a update with my delivery but received no reply from them.

18 December 2025
Unprompted review

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