ChampagneOneLtd Reviews 

2,885
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, noting that products arrived safely and were often hard to find elsewhere. The packaging is consistently highlighted as excellent and secure, ensuring items are well-protected. Many people appreciate the brilliant service and competitive pricing. However, some customers also noted issues with their orders. A few people experienced significant delivery delays, even when paying for expedited shipping, with some orders not arriving for weeks or at all. There were also reports of incorrect items or products not matching descriptions, alongside difficulties in communication regarding these problems or refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy delivery and... See more

Product

Consumers find product to be positive, with many reviewers praising the quality and taste of items, such as a... See more

Order

Users describe ambiguous interactions with order, with many customers expressing significant frustration over... See more

Service

People report positive experiences with service, often describing it as excellent, friendly, proactive, and... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be reasonably priced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,885)

132 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordering site was simple

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me chasing. Once depatched, received the following day.

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Order took ages to dispatch and short

Order took ages to dispatch, just before Christmas. I wasn't kept informed of my order, in fact I was frequently misinformed. The problem was a wanted an extra large bottle of spirits, in the end I found out this was out of stock. So I agreed on 2 smaller bottles, but this worked out to be cheaper so I requested something of their choosing to make up the cost. This never happened, nor did I receive a refund. I wud be glad to give these guys a second chance as I suspect they were just too rushed at Christmas.

3 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication about delay in orders

Ordered whiskey glasses well in advance of 70th birthday. Regrettably, the glasses have not arrived. When contacting the company, they informed me that they are out of stock and will only be available in a week’s time. A message that the item is out of stock would have been appreciated.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it minus stars I would

If I could give it minus stars I would!
I ordered cognac as a gift and paid for next day delivery, the next day nothing came and the day after, I also never got an updated email with tracking info so I reached out.
I was told that the courier attempted to deliver the order but no one was at home which was a blatant lie because someone was at home and the recipient had cameras and checked that no one came around.
I asked them to refund my next day delivery fee and make the delivery asap which they told me they would. Next day came and no delivery, nor the day after. They now stopped answering my emails, and I don’t know where my order is even located at this point. I have been now asking for a refund without any response
I have ordered many times from different websites but this is the most horrible service I have ever gotten. DO NOT ORDER FROM THIS WEBSITE!

23 February 2026
Unprompted review

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