My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
Company replied
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
Company replied
Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Central Co-op Funeral Plans
Thank you so much for your kind review. We’re really pleased to hear that you found the process easy to complete and that it provided you with peace of mind, that’s exactly what we aim to offer. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Take care,
Central Co-op Funeral Plans
Jane was very helpful when talking me…
Jane was very helpful when talking me through the plans and explained everything I needed to know about the one I chose.
13 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely review. We’re delighted to hear that Jane was so helpful and took the time to clearly explain everything, helping you feel confident in your choice. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Take care,
Central Co-op Funeral Plans
Lovely friendly visit to spondon coop…
Lovely friendly visit to spondon coop funeral derby they made our visit so relaxing and comfortable such lovely people
13 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind words. We’re so pleased to hear that your visit to our Spondon funeral home was a relaxing and comfortable experience. Our Colleagues always aim to provide a warm, friendly and supportive environment, so it’s lovely to know this came through. If there’s anything further we can help with, please don’t hesitate to get in touch.
Take care,
Central Co-op Funeral Plans
Everything was explained to me using…
Everything was explained to me using clear language by a friendly professional planner.
9 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re delighted to hear that everything was explained clearly and that our Colleague was both friendly and professional. It’s really important to us that you feel informed and supported every step of the way. If there’s anything else we can help with, please don’t hesitate to get in touch.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your review.
We’re so pleased to hear that you received good advice and that everything was sorted quickly and smoothly. It’s especially lovely to hear your kind words about our colleague, we’ll be sure to pass this feedback on. Thank you again for your recommendation.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your feedback, and we’re sorry to hear that you are still waiting for your documents.
This is not the level of service we aim to provide, and we understand how important it is that everything is received promptly. We will look into this for you and ensure it is resolved as quickly as possible. Thank you for bringing this to our attention.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review.
We’re really pleased to hear that you found everything straightforward. Making the process as simple and easy as possible is very important to us, so it’s great to know this came across. Thank you again for your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re delighted to hear that you received excellent service and found our team helpful and courteous. Providing a supportive and respectful experience is very important to us, so it’s great to see this reflected in your feedback.
Thank you again for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Very professional consultant.
30 March 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback.
We’re really pleased to hear that everything was explained clearly and transparently. Ensuring families feel fully informed and supported is very important to us, so it’s great to know this made a positive difference to your experience. Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
Welcoming polite caring thought full…
Welcoming polite caring thought full understanding nice man very nice man
5 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely feedback. We’re so pleased to hear that you felt welcomed and supported with care, thoughtfulness and understanding. It means a great deal to know our colleague made such a positive impression, we’ll be sure to share your kind words with them.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind words. We’re so pleased to hear that you felt supported with patience and understanding throughout your experience. We know how important it is to feel comfortable and cared for when discussing funeral plans, and it’s reassuring to know we could provide that for you.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you so much for your review, we’re really pleased to hear you found the funeral planning process helpful.
Your offer will be loaded onto your membership card once the 45-day cancellation period has passed. If you have any questions in the meantime, please don’t hesitate to get in touch, we’re always here to help.
Thank you again for choosing us and for your recommendation.
Take care,
Central Co-op Funeral Plans
Explained very clearly
Explained very clearly. Very helpful. I know where and how to contact when the need arises. Would recommend to others.
3 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re really pleased to hear that everything was explained clearly and that you found the support helpful. It’s especially important to us that you feel confident about where and how to contact us when the need arises. Thank you for your recommendation, it truly means a lot to us.
Take care,
Central Co-op Funeral Plans
Your staff are always and have always…
Your staff are always and have always at the time in need so helpful ,courtiuos and so polite.
12 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind words.
We’re truly pleased to hear that our team have consistently been helpful, courteous and polite, especially at times when you needed support the most. Providing this level of care is very important to us, so it means a lot to know this has been your experience. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
I'd already decided to go with the coop…
I'd already decided to go with the coop as past experience had always been excellent.
I'm also a coop member and attended a group supported by coop.
Convenient location in Glenfield polite and helpful responses to any questions.
23 February 2026
Reply from Central Co-op Funeral Plans
Thank you for your wonderful review.
We’re so pleased to hear that your previous positive experiences and membership with us gave you confidence in choosing us again. It’s great to know that you found the Glenfield location convenient and that the team were polite and helpful in answering your questions. We really appreciate your continued support and for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re delighted to hear that you found our team welcoming, friendly, understanding and professional. Providing this level of care and support is very important to us, so it’s lovely to know this was your experience. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your feedback.
We’re really pleased to hear that everything was explained clearly and in plain English. It’s important to us that all information is easy to understand and helps you feel confident in your decisions. Thank you again for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Just Perfect!
12 March 2026
Reply from Central Co-op Funeral Plans
Thank you so much for your wonderful review.
We’re delighted to hear that everything was just perfect, that’s exactly what we strive for. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Just Perfect!
12 March 2026
Reply from Central Co-op Funeral Plans
Thank you so much for your wonderful review.
We’re delighted to hear that everything was just perfect, that’s exactly what we strive for. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
When calling in to the premises.The…
When calling in to the premises.The staff were very efficient.Also friendly.Thank you .
19 February 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely review.
We’re delighted to hear that you found our team both efficient and friendly when visiting us. Providing a welcoming and professional service is very important to us, so it’s great to know this came across in your experience.
Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.