My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
Company replied
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
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Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
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Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
197 reviews
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Matthew was very professional and made…
Matthew was very professional and made me feel at ease .
20 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that Matthew’s professionalism and reassuring manner helped you feel at ease throughout your visit. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
Great service
Everything was explained clearly
Friendly staff and easy going through the forms.
30 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything was explained clearly and that our friendly team helped make the paperwork feel easy to work through. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
Very helpful and Honest Jane at Orton…
Very helpful and Honest Jane at Orton shopping centre was helpful and she helped to make my decision to use co op funeral service so Thankyou
1 April 2026
Reply from Central Co-op Funeral Plans
Thank you so much for your wonderful review. We’re really pleased to hear that Jane was able to support you with honesty and care. Making important decisions at such a sensitive time can be difficult, and it’s great to know she helped you feel confident choosing us.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind feedback. We’re pleased to hear that our colleague was helpful and took the time to clearly explain everything. Making sure you feel informed and supported is very important to us. Thank you for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
I was dealt with in a good time and the…
I was dealt with in a good time and the customer service lady was very helpful and polite.
10 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind feedback. We’re pleased to hear that you were helped promptly and that our colleague provided polite and helpful service. Delivering a smooth and supportive experience is really important to us. Thank you for taking the time to share your experience, it’s greatly appreciated.
Take care,
Central Co-op Funeral Plans
Mind Settling.Very informstive .
All was clearly explained. and I was satisfied with all said. It was easy to make a decision there and then.
18 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind feedback. We’re pleased to hear that everything was clearly explained and that you felt confident making your decision. Ensuring information is easy to understand and helping you feel comfortable throughout the process is very important to us. Thank you for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind feedback. We’re so pleased to hear that Matthew supported you with such kindness and warmth throughout the process. We know how important it is to feel guided and cared for at every step, and it’s lovely to know he made a positive difference. Thank you for taking the time to share your experience, it is truly appreciated.
Take care,
Central Co-op Funeral Plans
Superb service
17 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind words. We’re delighted to hear that you received superb service, your feedback really means a lot to us. Thank you for taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Face to face service!
Was able to actually see someone in person instead of talk over phone or do it on web. Able to discuss all prepaid options thoroughly and ask questions especially over ways to pay. Lovely lady. Competitive prices, too.
16 March 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your experience. We’re so pleased to hear that being able to speak with someone in person made a difference, and that you felt able to discuss all the options and ask questions comfortably. It’s important to us that everything is clear and fully explained, especially when making decisions about prepaid plans. We’re also delighted to hear your kind words about our colleague, this will mean a great deal to them.
Thank you again for your feedback and recommendation.
Take care,
Central Co-op Funeral Plans
When I arrived
When I arrived, I was put at ease ,very friendly people so caring ,supportive helpful,even offered tea /coffee, I would recommend to any one .
5 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind words. We’re so pleased to hear that you were made to feel at ease from the moment you arrived, and that the team were friendly, caring, and supportive throughout. Thank you for your recommendation, it truly means a lot to us.
Take care,
Central Co-op Funeral Plans
Excellent customer engagement and care…
Excellent customer engagement and care from the very first phone call. All details of the plan and the process were explained in an unhurried and calm manner.
2 April 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind and thoughtful review. We’re so pleased to hear that you felt well supported from the very first call, and that everything was explained clearly in a calm and unhurried way.
Providing reassurance and taking the time to guide people through the process is very important to us, so it’s great to know this made a positive difference to your experience.
Take care,
Central Co-op Funeral Plans
We were pleased to have the opportunity…
We were pleased to have the opportunity to speak face to face with a professional and could understand our needs and offer something within our budget.
Professional and understanding service.
27 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind and thoughtful review. We’re so pleased to hear that you valued the opportunity to speak face to face and that our colleague was able to understand your needs and offer a solution within your budget. It means a great deal to know you found the service professional and understanding. Your feedback is very much appreciated.
Take care,
Central Co-op Funeral Plans
Claire the lady l arranged funeral plan…
Claire the lady l arranged funeral plan with was very helpful and explained everything to me and answered any questions I had
26 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that Claire was helpful and took the time to explain everything clearly, answering all your questions. We’ll be sure to pass your lovely feedback on to her, it will mean a lot.
Take care,
Central Co-op Funeral Plans
First contact
From first contact through to completion everyone was polite and helpful, understanding our needs .
24 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind words. We’re so pleased to hear that from your first contact through to completion you felt supported, and that our team were polite, helpful and understanding of your needs throughout. Your feedback is very much appreciated.
Take care,
Central Co-op Funeral Plans
Everything was explained very well
Everything was explained very well, the lady was very pleasant and helpful.
18 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that everything was explained clearly and that you found our colleague pleasant and helpful.
Providing clear guidance and a supportive experience is very important to us, so it’s great to know this came through.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind feedback. We’re so pleased to hear that you found the process easy and simple, and that it gave you peace of mind. That’s exactly what we aim to provide.
Take care,
Central Co-op Funeral Plans
Hayley from Whitehouse Common Road…
Hayley from Whitehouse Common Road Co-Op Funerals was really helpful, kind, polite and efficient. She explained everything very clearly, and clarified when we asked questions.
16 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind and thoughtful review. We’re so pleased to hear that Hayley was helpful, kind, polite and efficient throughout your experience.
It’s great to know she explained everything clearly and took the time to answer your questions. We’ll be sure to pass your lovely feedback on to her.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re really pleased to hear that you found the information clear and easy to understand. Providing straightforward and supportive guidance is very important to us, so it’s great to know this came through in your experience.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re really pleased to hear that you found the service polite and helpful, and that all your questions were answered clearly. Providing reassurance and support at every step is very important to us, so it’s great to know we made a positive difference to your experience.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your lovely feedback. We’re so pleased to hear you found the experience informative and straightforward, without any pressure. Providing clear guidance in a respectful and supportive way is really important to us, so it’s great to know this came through.
Take care,
Central Co-op Funeral Plans
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