My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The co-op representative phoned at the designated time, and everything was explained to me, for the plan that myself and wife had chosen, it could not have gone smoother, really happy to have peace of... See more
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
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Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
197 reviews
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Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re really pleased to hear that everything was easy to arrange and that you experienced no issues. Making the process simple and straightforward is very important to us, so it’s great to know this was your experience.
Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
We were very happy with the service…
We were very happy with the service that we received regarding our Plans. The Person we saw was very helpful and very polite Thankyou.
5 March 2026
Reply from Central Co-op Funeral Plans
Thank you so much for your kind words.
We’re really pleased to hear that you were very happy with the service you received and that everything was explained clearly for you. It’s especially lovely to know that our Colleague made such a positive impression by being helpful and polite throughout your appointment.
We truly appreciate you taking the time to share your experience, and we’re here if you need any further support in the future.
Take care,
Central Co-op Funeral Plans
The Representative knew everything we…
The Representative knew everything we needed to know.
3 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely feedback.
We’re delighted to hear that our representative was able to provide all the information you needed and support you throughout your appointment. It’s important to us that everything is clear and reassuring, so it’s great to know this was your experience. Thank you again for taking the time to share your review.
Take care,
Central Co-op Funeral Plans
Very helpful and understanding
Very helpful and understanding. Explained all we wanted to know clearly. Know how and where to contact when the need arises.
3 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re so pleased to hear that you found the service helpful and understanding, and that everything was explained clearly for you. It’s especially important to us that you feel informed and confident about what to do and who to contact when the need arises. Thank you again for taking the time to share your experience, it really does mean a lot.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback.
We’re really pleased to hear that everything was explained clearly and transparently. Ensuring families feel fully informed and supported is very important to us, so it’s great to know this made a positive difference to your experience. Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
very helpful staff
18 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you found our team helpful, it means a great deal to us. Providing supportive and attentive service is at the heart of what we do, so it’s wonderful to see this recognised. Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
Our funeral plans at the Co op …
My wife and I made an appointment to discuss our funeral plans with Jayne at our local Co op funeral parlour. Jayne was very professional and put us at ease straight away we were offered tea or coffee and the whole experience was very relaxed as Jayne talked us through all of the details she is obviously very good at her job and we were very impressed with the whole experience
24 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share such a lovely review.
We’re so pleased to hear that Jayne made you feel at ease and guided you through everything in a relaxed and professional way. Discussing funeral plans can be a sensitive and important conversation, so it’s great to know you felt comfortable and well supported throughout.
Thank you again for your feedback.
Take care,
Central Co-op Funeral Plans
Great on the March 2026
4 March 2026
Reply from Central Co-op Funeral Plans
Thank you for your review.
We’re really pleased to hear you had a great experience. Your feedback is much appreciated and will be shared with the team. Thank you again for taking the time to leave a review.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re really pleased to hear that you found the team friendly and helpful. Providing a supportive and reassuring experience is very important to us, so it’s great to know this came across. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you very much for taking the time to leave such a lovely review.
We’re really pleased to hear that you experienced good customer service and friendly team. Providing a warm, supportive and professional service is very important to us, so it’s wonderful to know this came across during your visit.
Your feedback means a great deal to the team, and I will be sure to pass on your kind words.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback.
We’re pleased to hear that everything was explained clearly and that you felt well informed throughout the process. Ensuring our funeral plans are fully understood and that people feel comfortable with their decisions is very important to us. Thank you again for your review.
Take care,
Central Co-op Funeral Plans
The meeting took about 45 min
The meeting took about 45 min
I had a extra copy of the plan for my daughter
Very helpfull advice
You need to know what you and find the plan to match
20 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback. We're pleased to hear that you found the meeting helpful and that the advice provided supported you in finding the right plan for your needs. We appreciate your review and are glad we could assist you.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your review. We’re really pleased to hear that you found the team super friendly and informative.
Providing clear guidance and a warm, supportive approach is very important to us, so it’s lovely to know that our colleagues made a positive impression during your visit. Your feedback will mean a lot to the team.
Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
The we spoke was pleasant andus at…
The we spoke was pleasant andus at ease.She explained everything very well,
19 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that our Colleague made you feel at ease and explained everything clearly for you.
We understand that discussing funeral arrangements can be a very emotional and difficult time, so it’s incredibly important to us that families feel supported, reassured and well informed throughout the process. It’s lovely to know that our Colleague was able to provide that care and guidance for you.
Your feedback means a great deal to the team, and we truly appreciate you sharing your experience.
Take care,
Central Co-op Funeral Plans
The Lady who sorted my details out at…
The Lady who sorted my details out at Rubery Co op was very helpful and explained everything thoroughly with me
5 February 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that the Colleague at our Rubery funeral home was so helpful and took the time to explain everything clearly to you.
Arranging funeral plans can feel overwhelming, so it’s very important to us that families feel supported, informed and comfortable throughout the process. It’s lovely to know that our Colleague was able to provide that reassurance and guidance for you. Your feedback means a great deal to the team, and I will be sure to share your kind words with them.
Thank you again for your review.
Take care,
Central Co-op Funeral Plans
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