Car Seat Ninja Reviews 

279
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high level of support. Consumers frequently emphasize how welcoming the store environment is, noting that staff members are incredibly knowledgeable and take plenty of time to explain different choices without any pressure. Many people note that the online chat support is exceptionally responsive, answering questions promptly and helping users find the right items. Furthermore, buyers appreciate the remarkably fast delivery times, mentioning that products arrive securely packaged and ready for use within just a couple of days. Reviewers also value the helpful fitting advice and aftercare support provided long after the initial purchase is completed.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality, comfort, and safety... See more

Service

Customers consistently note positive experiences with service, highlighting extremely helpful sales... See more

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming nature and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting exceptionally fast... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales assistant was incredibly helpful, talking us through our options, letting us try our little boy in different seats and fitting our new seat for us. The shop was welcoming, with a small play... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

279 reviews

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5.0

All reviews

(279)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous experience as always

Have used this lady three times now, once when purchasing and installing my car seat then twice when buying accessories for the car seat. The level of customer service you receive is amazing. Before purchasing the car seat I message with a few questions and she got back to me incredibly quickly, the day of installation went incredibly smoothly she was very knowledgeable. I was given lots of advice and information. The lady is very lovely and welcoming. Following the purchase of the car seat I have order two accessories (cooling pads and seat protector) both have been sent quickly and arrived next day despite it saying it would take 3-5 days. Overall I am extremely satisfied with my experiences with this lady and would highly recommend her to anyone looking for a car seat.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Will not buy from anyone else. Always helpful and happy to help me with any queries.

1 December 2025
Rated 5 out of 5 stars

Friendly, helpful and competitively priced

Really friendly and helpful. I originally placed an order for an Axkid Minikid 4 Max with another company who claimed to have it in stock, but it turned out to be a 6–8 week wait — something they only disclosed after I’d ordered!

I then came across Car Seat Ninja and was pleasantly surprised to find they were very local to me. The price was cheaper than the other company, so I popped over about an hour after speaking with them. They were incredibly friendly and helpful, and even fitted the seat in my car for me — something that would have taken me a considerable amount of time on my own!

I cannot recommend them enough.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, this site gives great advice and information and you can trust that all the seats they sell are super safe. We bought an Axkid seat for our 6 year and it's fantastic, incredibly sturdy and safe.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I knew in advance which car seat I wanted but there was no where local selling one. Car Seat Ninja had the seat I wanted at a great price. The car seat was delivered well packaged and on time. Couldn't ask for more!

10 November 2025
Rated 5 out of 5 stars

Fantastic!

Natalie was extremely knowledgable, patient and provided great customer service. I am reassured that I have the best rear facing seat for my son, fitted correctly. Highly recommended.

7 November 2025
Rated 5 out of 5 stars

The best place to buy an infant car seat

We found car seat ninja after trying, and failing, to work out which extended rear facing car seat would fit our car. Made an appointment to see Natalie who was brilliant. She pointed us to three options, fitted each in the car so we could see how they looked, and once we committed to one model she then unboxed and fitted that in the car. The car seat was sold to us at a very competitive price and Natalie was great with our it 3 year old son as well. Anyone looking to buy a car seat for their child should go and see Natalie at car seat ninja, brilliant!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Natalie was so helpful and explained everything in detail whilst fitting the car seat, very impressed and would highly recommend

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Unbiased, knowledgeable and very helpful

We’ve bought 4 or 5 seats from Car Seat Ninja over the years. Natalie is very knowledgeable & listens to your needs as opposed to pushing a specific seat. She’s very patient and we’ve always been very pleased with the after care too.

27 October 2025
Rated 5 out of 5 stars

Fabulous service!

I can not rate CSN highly enough! A fantastic lady with bags of knowledge & happy to spend time answering all my questions. Would absolutely recommend and will definitely use again.

19 October 2025

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