Car Seat Ninja Reviews 

279
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high level of support. Consumers frequently emphasize how welcoming the store environment is, noting that staff members are incredibly knowledgeable and take plenty of time to explain different choices without any pressure. Many people note that the online chat support is exceptionally responsive, answering questions promptly and helping users find the right items. Furthermore, buyers appreciate the remarkably fast delivery times, mentioning that products arrive securely packaged and ready for use within just a couple of days. Reviewers also value the helpful fitting advice and aftercare support provided long after the initial purchase is completed.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality, comfort, and safety... See more

Service

Customers consistently note positive experiences with service, highlighting extremely helpful sales... See more

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming nature and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting exceptionally fast... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales assistant was incredibly helpful, talking us through our options, letting us try our little boy in different seats and fitting our new seat for us. The shop was welcoming, with a small play... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

279 reviews

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5.0

All reviews

(279)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Had a great experience with Car Seat Ninja. We bought two Avionaut Stardust seats and a Pixel Pro 3 and the whole process was really easy. They were super helpful and knowledgeable, answered all our questions, and helped us pick the right seats without any pressure.

Everything arrived quickly and we’re really happy with the quality of the seats. Would definitely recommend Car Seat Ninja if you’re looking for good advice and great service

5 March 2026
Rated 5 out of 5 stars

Speedy delivery, brilliant ERF seat

Brilliant ERF seat, Axkid Minikid 4 Max.
Nice and compact for Nanny's Kia Picanto.
High centile 3.5yr old very happy with his new seat, very comfy.
Speedy delivery from Car Seat Ninja - very happy, thanks.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

We were given a warm welcome and thorough explanation of what seats would suit our child. The showroom is bright, clean and easy to find. We have used Car Seat Ninja previously and would not hesitate to use again or recommend to others.

22 February 2026
Rated 5 out of 5 stars

Excellent

Excellent store!! Very helpful and knowledgeable, and quick and easy communication when placing my order. Car seat arrived promptly and I’m delighted with my purchase. Would highly recommend!!

6 February 2026
Rated 5 out of 5 stars

Brilliant service - will always come back

Brilliant service. Bought our BeSafe Stretch and our Axkid Mini Kid 4 from Car Seat Ninja. Had some installation questions after we took the seats out and then reinstalled. Natalie was really kind and came back to us swiftly - even out of hours which we really appreciated as we don’t have any other seats to rely on and were worried about getting it wrong. Will definitely keep coming back as the kids grow :)

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I sent a message asking for suggestions for 2 new seats, the person I spoke to was so unbelievably helpful and I was able to order the same day. Delivery was so quick and then I was able to send photos to check the fit for the seats as well, again they were so helpful and kind! Thank you

6 February 2026
Rated 5 out of 5 stars

Brilliant service and super quick shipping! 🤩

The chat function on the website was brilliant, they were able to confirm if they had my choice of seat and case in stock and confirmed when it would be dispatched and delivered which was at my house in less than 48 hours after my first enquiry! Amazing service out of hours and even gave me a discount code as I wanted 2 car seats! Super happy and would not hesitate to buy from them again and highly recommend!

5 February 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very easy to book and responded quick to query, helped us choose 2 extended rear facing car seats, helping us see the fit and the features they offer, very patient with no rush or pressure to decide, helped install in to cars and made sure the fit was correct, wouldn’t go anywhere else for a car seat

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Such great advice

Such great advice, felt so confident ordering with carseatninja! The fit of our new car seat is perfect with the fastest delivery!

26 January 2026
Rated 5 out of 5 stars

Very knowledgeable on car seat safety

Natalie was so knowledgeable. She helped us weigh up pros and cons to make the right decision, and shared her knowledge on fit and safety. It was really easy to book an appointment and we got one really quickly. Lots of choice in store from well respected brands in car seat safety. Highly recommend

8 January 2026
Rated 5 out of 5 stars

Always brilliant customer service

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition.

Natalie provides brilliant customer service and when I have needed advice, she responds promptly.

I will continue to shop from Car Seat Ninja until we reach the point of not requiring car seats anymore and I recommend them to lots of people!

2 January 2026
Rated 5 out of 5 stars

Blown away with the customer service

Blown away with the customer service. I needed to buy two new car seats for my 3 year old twins. I enquired via the webchat about an isofix base not really expecting a response as this was during the christmas holidays. Not only did i receive a swift response the seller enquired about the height weight of my children was able to recommend a better car seat for the same price that would last my children longer than the one i was originally looking at. The seats were delivered within 3 days with dpd. This was to northern ireland where some English businesses do not deliver to. The seats are beautiful, i installed them myself. They are so comfortable looking and the kids love them. The seats are excellent but the customer service is what sets this business apart from other sellers. Highly recommend.

29 December 2025
Rated 5 out of 5 stars

Cannot recommend this enough!

Cannot recommend this enough! We had been given the details for this via SCBU after having a premature baby and thank god they did.

Took all the stress and floods of information out of the decision. Couple of questions via WhatsApp and we had a car seat recommendation in minutes (on NYE as well!)

Ordered very easily via the website and was delivered within about 48 hours!

If you need to get a car seat, especially if you have a premature or small baby, do not hesitate to use this service.

3 January 2026
Unprompted review

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