Car Seat Ninja Reviews 253

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the exceptional customer service, noting prompt responses and a willingness to go above and beyond to assist with inquiries and after-sales support. People are also very satisfied with the products, often describing them as high quality and safe. The delivery service is frequently mentioned as quick and efficient, with items arriving in perfect condition and within the stated timeframes. The overall service, from initial advice to installation and aftercare, is consistently rated as excellent by consumers.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the staff,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

Super service

I ordered the insert for my avionaut carseat, and they came the very next day. Super efficient service, would recommend. I used this company after having a awful experience with another carseat company. I will deffinetly use carseat ninja in future

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. I messaged them on the Thursday evening (day before Good Friday) asking about different seats and received a reply immediately. The seat was sent the day after the Easter bank holiday. The delivery did arrive a day later than expected but that was a delay at DPD and not car seat ninja. Received the seat today and sent photos to assess the fit of my son and received quick and helpful replies. Great customer service, delivery and aftercare. I would definitely recommend this company to others.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered the besafe stretch and the besafe light up mirror. They came really quickly. I was confused about installation so contacted the supplier for support and they replied really quickly and continued answering any questions I had. Would recommend

27 March 2026
Rated 5 out of 5 stars

Excellent service

A great company to get a car seat. The after care is excellent- they’re happy to help you fit the car seat correctly. This is the second time I’ve purchased from them, the first time they fitted the car seat in person. Would definitely buy from them again. Thank you.

4 March 2026
Rated 5 out of 5 stars

Natalie has always been so knowledgable…

Natalie has always been so knowledgable and friendly when enquiring about extended rear facing car seats. I’ve had three car seats from Natalie since my first child was born (I was lucky enough to win one through her recent giveaway - dreams do come true haha!) and I wouldn’t go anywhere else for one! They include a Britax Maxway Plus and a Axkid Minikid 2, and now the latest Avionaut Stardust for my baby, which I absolutely love and would recommend.

Rear facing is so important and I recommend Natalie wholeheartedly, in helping to keep your little ones safest on the road for as long as possible.

Thanks again Natalie.

26 February 2026
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Had a great experience with Car Seat Ninja. We bought two Avionaut Stardust seats and a Pixel Pro 3 and the whole process was really easy. They were super helpful and knowledgeable, answered all our questions, and helped us pick the right seats without any pressure.

Everything arrived quickly and we’re really happy with the quality of the seats. Would definitely recommend Car Seat Ninja if you’re looking for good advice and great service

5 March 2026
Rated 5 out of 5 stars

Speedy delivery, brilliant ERF seat

Brilliant ERF seat, Axkid Minikid 4 Max.
Nice and compact for Nanny's Kia Picanto.
High centile 3.5yr old very happy with his new seat, very comfy.
Speedy delivery from Car Seat Ninja - very happy, thanks.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

We were given a warm welcome and thorough explanation of what seats would suit our child. The showroom is bright, clean and easy to find. We have used Car Seat Ninja previously and would not hesitate to use again or recommend to others.

22 February 2026
Rated 5 out of 5 stars

Excellent

Excellent store!! Very helpful and knowledgeable, and quick and easy communication when placing my order. Car seat arrived promptly and I’m delighted with my purchase. Would highly recommend!!

6 February 2026
Rated 5 out of 5 stars

Brilliant service - will always come back

Brilliant service. Bought our BeSafe Stretch and our Axkid Mini Kid 4 from Car Seat Ninja. Had some installation questions after we took the seats out and then reinstalled. Natalie was really kind and came back to us swiftly - even out of hours which we really appreciated as we don’t have any other seats to rely on and were worried about getting it wrong. Will definitely keep coming back as the kids grow :)

21 February 2026
Unprompted review

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