Car Seat Ninja Reviews 

274
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpful guidance, often described as friendly and patient. Many highlight the exceptional customer service, noting prompt responses, clear communication, and personalized advice to help choose the best products. Reviewers frequently commend the product quality, describing items as sturdy and safe, and appreciate the careful fitting service provided. The delivery service is consistently fast and efficient, with many items arriving quickly, often within 48 hours. Customers also value the excellent aftercare, including ongoing support and fit checks even years after purchase.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and design of car... See more

Staff

Customers had positive experiences with staff, consistently praising their knowledge, friendliness, and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and amazing service from... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

Excellent service again from Car Seat Ninja! New car seat and footrest sent next day and delivered on a Saturday. Brilliant prices and great to be able to use a Blue Light Discount. Always recommend... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

274 reviews

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5.0

All reviews

(274)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant support and advice offered on…

Brilliant support and advice offered on the correct extended rear facing seat for us. Very professional and an easy process to book the consultation, purchase and fitting. Thank you so much, we are very happy with our seat. Highly recommended.

27 September 2025
Rated 5 out of 5 stars

Amazing service!

This lovely lady is a fountain of knowledge will work with you and your budget to ensure your little one is as safe as they can be. She is always happy to answer questions and assure that fit both in the vehicle and of little one in their seat is correct!

27 September 2025
Rated 4 out of 5 stars

Great customer care

The staff spent time explaining the different options available without making you feel you were being rushed . They were also available for an after sales service if it was needed.

26 August 2025
Rated 5 out of 5 stars

Called them up for a blue light…

Called them up for a blue light discount and they were only too happy to sort it out. I also made an error with the colour choice and they fixed it immediately. Could not be happier with the service and speedy delivery!

25 July 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, any enquiries were answered extremely quickly. Fantastic after sales support too. I’ve bought 4 car seats off this company in the last 3 yrs and all have been delivered in the stated time. The last order they kindly held back on delivery as I was on holiday when I made order.

3 July 2025
Rated 5 out of 5 stars

Amazing service as always!

Returning customer due to excellent previous experiences with car seat ninja. As always I received excellent tailored advice to help me choose my child's new car seat and amazing support after purchase with installation and fit. Highly recommend.

25 June 2025
Rated 5 out of 5 stars

Incredibly useful service

I bought 4 car seats all great, really great information, aftercare and fitting. Would recommend if you are at all unsure about which seats to buy or how to fit.

I wasn't sure which seats I would need to get all 4 of my kids into the car, which were compatible or would fit the older kids. I arranged an in person meeting and we got the kids to try seats out. Some I bought on the day and some were sent to me later. I had a few problems installing the seats on my own and it was incredibly easy to phone or text and get help to do this. Great experience all round. Thank you!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

first forward facing car seat

I was so nervous for my 6.5 year old to move forward facing but Natalie was amazing. She let my daughter try lots of hbb seats and advised us on best fit. She also found the colour seat my daughter wanted and fitted it in the car for us. She was calm, patient and so knowledgeable.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Great aftercare and great products

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot be faulted at all and we’re very grateful she’s helped us make the best choices to keep our children safe. Looking forward to visiting her storefront when shopping for our next baby

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Expert advice

Expert advice, such swift communication and speedy delivery too. I won't go anywhere else now!

2 June 2025
Rated 5 out of 5 stars

Would recommend over and over again

Would recommend over and over again. Bought an Axkid one 3 after meeting Natalie to try a variety of car seats in our own car which was so helpful. Have since ordered some accessories and within 10 mins of ordering my order was on its way and arrived the next day! So impressed. Would recommend car seat ninja to anyone! Very knowledgeable, speedy delivery and helpful

1 June 2025
Unprompted review

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