We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Review summary
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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Reply from Carsa
Dear Georgia,
We're delighted to hear that you found your experience informative, friendly, and easy. Thank you for your wonderful recommendation and positive feedback!
Best Regards,
The Carsa Team
Jake was very welcoming and…
Jake was very welcoming and accommodating. He made the process very straight forward and understandable.
15 August 2026
Reply from Carsa
Dear Mark,
Thank you for taking the time to share your positive experience. We're delighted to hear that our team member was welcoming and accommodating, and made the process straightforward and understandable. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Terrible from start to finish
Terrible from start to finish. Staff in the dealership tried their best but despite that we encountered the following issues:
Booked to collect the car the following day with head office and were assured the car would be clean and ready. Arrived at out local dealership and they had no knowledge of our booking. Car was not ready so had to wait for 2.5 hours to buy our car. During this time the car was valeted twice as it was not done properly and still had marks on it. Excuse given was the valeted are contracted and not employed directly by Carsa. I’m fail to understand how this is acceptable as it is a service Carsa provide, contracted or otherwise!!
Upon getting the vehicle home noticed the door card on drivers doorof our 23k car had been removed and not refitted properly. Returned to the dealership and was assured someone will contact me to arrange a repair. Still waiting!!!!!!’
16 August 2026
Reply from Carsa
Dear Carl,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that the collection of your vehicle was so frustrating, particularly after being assured it would be ready and clean for your arrival.
We appreciate how disappointing it must have been to experience such a long wait and then discover an issue with the driver's door card after getting the vehicle home. We’re also sorry that you have been left waiting for contact regarding the repair.
We will look into the concerns you have raised internally, including the collection arrangements, vehicle preparation and the outstanding repair communication.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience has not reflected the standard of service we aim to provide.
Best Regards,
The Carsa Team
Kayden has been amazing
Kayden has been amazing. Carsa are a great dealership. I fully recommend Carsa. Thank you very much for all your help.
16 August 2026
Unprompted review
Reply from Carsa
Dear Nilesh,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was amazing and that you fully recommend us. Your kind words are greatly appreciated.
Best Regards,
The Carsa Team
I came with my Brother in law to…
I came with my Brother in law to purchase his car. Kayden from Carsa at Halesowen was exception. He did his best to get us a good price. From beginning he was very patience and went through so the information and details about the car and the finance.
Thank you for the great service.
16 August 2026
Unprompted review
Reply from Carsa
Dear Vishal,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Halesowen was exceptional, patient, and helped you and your brother-in-law find a good price for the car. We appreciate your kind words about the great service.
Best Regards,
The Carsa Team
Kayden was exceptional with his customer service
Kayden was exceptional with his customer service and helped close a the deal for a golf etsi 1.5 at the Halesowen branch. Definitely recommend buying from this branch.
16 August 2026
Unprompted review
Reply from Carsa
Dear Mandeep,
We're so happy to hear about your exceptional experience with our team at the Halesowen branch. We truly appreciate your kind words and recommendation; it means a lot to us.
Best Regards,
The Carsa Team
Really thorough information given
Really thorough information given, not rushed at all
Jake spent a lot of time listening to our thoughts and finding cars we would potentially like
No pressure to buy, really friendly.
Great experience and drove away with a beautiful car!
Highly recommend
16 August 2026
Reply from Carsa
Dear Asma,
Thank you for taking the time to share your experience. We're delighted to hear that you found the information thorough and unhurried, and that our team member spent time understanding your preferences. It's wonderful that you felt no pressure and drove away with a beautiful car. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Ruby was brilliant lovely customer…
Ruby was brilliant lovely customer service skills and an absolute pleasure to deal with
16 August 2026
Reply from Carsa
Dear Ben,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided brilliant customer service and was an absolute pleasure to deal with. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Super easy and relaxed
Super easy and relaxed, Jordan was a great help and explained everything clearly! Greg was great helping with the finance too!
16 August 2026
Unprompted review
Reply from Carsa
Dear Michael,
Thank you for taking the time to share your experience. We're delighted to hear that you found the process easy and relaxed, and that our team members were a great help and explained everything clearly. Your positive feedback is sincerely appreciated.
Best Regards,
The Carsa Team
I have had a good and professional…
I have had a good and professional experience with Tariq who has been very courteous on the test drive. He has explained all features of my new car and been very helpful with advice.
16 August 2026
Unprompted review
Reply from Carsa
Dear John,
Thank you for taking the time to share your experience. We're delighted to hear that your experience was professional and that our team member was courteous during your test drive. It's great to know that all the features of your new car were explained and that you received helpful advice.
Best Regards,
The Carsa Team
Fantastic service from Ellie
Fantastic service from Ellie, no pressure, always wanted to help. A great asset to the business. Could not recommend her highly enough!
16 August 2026
Unprompted review
Reply from Carsa
Dear Mrs Cannell,
We're so pleased to hear about your fantastic experience with our team member. It's wonderful to know they provided such helpful service without any pressure. Thank you for your high recommendation!
Best Regards,
The Carsa Team
Excellent service - Radu
Easy Golici was very helpful and explained whole process for car purchase. Daughter very happy
16 August 2026
Reply from Carsa
Dear Sheryl,
We're so glad to hear that the process was easy and that our team was helpful in explaining everything. It's wonderful that your daughter is happy with her car!
Best Regards,
The Carsa Team
The sales man Norris was excellent and…
The sales man Norris was excellent and the choice of cars was great and he helped pick out the car best for us and explained everything to use
16 August 2026
Reply from Carsa
Dear Bethan,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was excellent and helped you choose the best car, explaining everything clearly. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Transaction went very smoothly special…
Transaction went very smoothly..special mention to Kayden for his friendly help and professional demeanour...
16 August 2026
Unprompted review
Reply from Carsa
Dear Lee,
Thank you for taking the time to share your experience. We're delighted to hear the transaction went smoothly and that our team member provided friendly help and professional demeanor.
Best Regards,
The Carsa Team
Review
I received amazing service and was thoroughly looked after throughout the whole process. Special shout out to Kam who helped me profusely.
16 August 2026
Reply from Carsa
Dear Ashleigh,
Thank you for taking the time to share your experience. We're delighted to hear that you received amazing service and were thoroughly looked after throughout the whole process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Reply from Carsa
Dear John,
Thank you for your review. We're delighted to hear that you found our process superb and our team very good. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
serious mileage discrepancy later uncovered
£44,000 for a “10,153-mile” Golf — then the vehicle’s own data told a very different story
One star only because zero is not available.
I deliberately waited until taking legal advice before making this experience public.
On 5 January 2024, I purchased a Volkswagen Golf GTI Clubsport from CARSA for £44,000, including a £7,000 part-exchange. A major reason for buying it was that it was advertised as having just 10,153 miles.
After purchase, Volkswagen evidence and an independent automotive engineer’s report identified a substantial discrepancy between the mileage displayed on the dashboard and mileage data recorded within the vehicle’s systems. The evidence was consistent with mileage of approximately 27,500 — around 17,000 miles more than the figure on which the car was advertised and sold.
To be completely clear, I am not claiming to know who caused the discrepancy or exactly how it occurred. The problem is much simpler: I paid £44,000 for a supposedly low-mileage car, yet the mileage on which I made that decision cannot be reconciled with the vehicle’s own electronic data.
When the car was subsequently taken to Volkswagen for what should have been a routine service and MOT inspection, I was also presented with repairs estimated at around £4,000, including work relating to the sump and a wheel. Faced with those costs and the unresolved mileage discrepancy, the vehicle was declared SORN and has remained off the road for a prolonged period.
I obtained the independent report requested, supplied the Volkswagen evidence and ultimately had to instruct solicitors. What should have been dealt with promptly has instead required expert evidence, formal correspondence and an extraordinary amount of time and effort simply to establish why a vehicle sold as having 10,153 miles contains substantially higher mileage data.
A customer should not need engineers, manufacturer diagnostics and solicitors to establish whether the mileage attached to a £44,000 purchase can be trusted.
Based on my experience, I would never purchase another vehicle from CARSA. Anyone considering doing so should obtain their own independent diagnostic checks at control-module level rather than relying solely on the dashboard mileage or sales presentation.
The legal matter remains ongoing. I will update this review with the final outcome.
19 May 2026
Unprompted review
Reply from Carsa
Dear Garry,
Thank you for taking the time to share your experience. We’re sorry to hear that you have been disappointed with your experience and appreciate that this remains an ongoing matter.
As the matter is currently subject to legal proceedings, we are unable to comment in detail. We will, however, look into the concerns raised internally as appropriate.
Thank you for bringing your feedback to our attention.
Best Regards,
The Carsa Team
Recommend highly
Guy who sold me the car was professional, polite and extremely likable!
Very organised process and impressed with the service, at this point I would definitely recommend
15 August 2026
Reply from Carsa
Dear Wendy,
Thank you for taking the time to share your experience. We're delighted to hear that you found the sales process professional and well-organized, and that you were impressed with the service you received. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
The staff both salesperson and general…
The staff both salesperson and general manager were very good to deal with and most of all the car was excellent
15 August 2026
Unprompted review
Reply from Carsa
Dear Alwyn,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided excellent service and that you are pleased with your car. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Very professional and the car was well…
Very professional and the car was well prepared but unfortunately the car was at the top of my budget and would need 4 new tyres very soon so didn’t go ahead with the purchase but was not pressured in any way
15 August 2026
Unprompted review
Reply from Carsa
Dear Anthony,
We appreciate your positive feedback regarding our professionalism and the car's preparation. We understand your decision not to proceed due to budget constraints and the upcoming need for new tires. We're glad you felt no pressure during your visit.
Best Regards,
The Carsa Team
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