Carsa - Southampton Reviews 

Sales team were good and attentive-not pushy at all Annoyingly for me, I opted to add warranty on the day which affected the finance amount and it prolonged the transaction, so had to go back to the garage the next day to complete the sale/purchase.
Other than that, all good

We recently bought our BMW 330e Hybrid X Sport Touring from CARSA, and I genuinely couldn’t be happier with both the car and the whole buying experience.

From the moment we arrived, the service was excellent. Chris looked after us throughout and was friendly, knowledgeable and professional without ever making us feel pressured. He took the time to talk us through everything we needed to know, answered all our questions and made the whole process straightforward and enjoyable.

I’ve now had a little time to get to know the BMW and I absolutely love it. It’s my first plug-in hybrid, so there has been plenty to learn, but I’m genuinely delighted with our choice.

Buying a car is a significant purchase, and good service makes a huge difference. Chris and the team at CARSA made the whole experience feel easy from beginning to end.

I wouldn’t hesitate to recommend CARSA to anyone looking for their next car, and I would certainly be very happy to buy from them again in the future.

Thanks again to Chris and the team. Five stars from us.

I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be test driven, and the chap couldn't do enough to make sure my buying experience was positive. The part exchange quotation was upheld with detailed and fair inspection process. The transaction was smooth also. Thank you so much!

This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.

Bought a car today from Austen. He was lovely, very efficient , very polite and extremely knowledgeable. A lovely young man. We wish you well with your career. You are a credit to the company Thank you Ford Puma

I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely smooth; he had me up and running for a test drive quickly and once I was happy with the car, he helped me complete the purchase quickly. He was able to answer my long list of questions well and when he didn’t know an answer, he would find out; which I appreciated. It was very busy and he was dealing with other customers but I appreciated the communication so I knew what was happening and when. He went above and beyond to help me get my dream car. Thank you!

When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampton must be very proud to have a dedicated team member like him. Thank you for your time and assistance. Highly recommended 👌

A few good points

1. Good range of cars available
2. Guy who I was dealing with was personable and helpful
3. Let you test drive on your own and take your time

A few not so good points

1. Car was about £300 overpriced given its condition. Gash in front bumper and kerbed alloys.
2. Bit too pushy with the extended warranty for my liking.
3. Clean was poor. I saw them doing rush job on it when I turned up.
4. Was looking at a hybrid but it had no charge so I basically could only test drive it in petrol mode.
5. No battery health docs. Should be standard with any electric or hybrid car

Courtney was incredibly helpful and answered all our questions more than satisfactorily. She was very friendly and knowledgeable. Would highly recommend.

Courtney was very friendly and professional, made the purchase of our new car and the sale of our old car easy and transparent.

The Sales Executive I met with, George Parker could not have been more helpful and made the entire test drive, part exchange and purchase experience extremely smooth and helped with the multiple questions I had.

Absolutely brilliant service, communication via WhatsApp (automated) is brilliant, the car was brought down country for us so we didn't have to travel far.
Extended warranty information is clear, and I think, reasonably priced.
Show room staff friendly and very helpful, chilled, no pressure approach was really good
When we found a minor fault with the car there was no argument or dispute, they immediately got to work sorting out the solution.
Drove the car away same day
Very happy customers

Courtney was very helpful and informative, explained everything, answered all my questions not pushy at all.

Thank you Courtney for a smooth transaction and helpful information on all we needed to know!

A fabulous experience at Carsa Southampton. George was extremely helpful and knowledgeable. Would not hesitate to recommend! Thanks guys, vroom vroom!!

George at Southampton sorted us out and the process was super straight forward and easy. We test drove and drove away on the day. ⭐️⭐️⭐️⭐️⭐️

Pushy and disinterested at the point of sale, more focused on upselling than actually helping.

Showed complete inflexibility over a brake issue on the vehicle we bought, refusing to take responsibility for the work they carried out.

Avoid at all costs.

George was great to deal with, he was professional and attentive, answered all my many questions and I had everything fully explained to me. I had time to test drive the car and there was no rush. I’d highly recommend Carsa

Josh from the Southampton branch was great. Made the experience so easy and got me a great deal. Will definitely come back!

Staff was ok but I am disappointed that they didn’t gave my home charger and gave me wrong main charger lead and I am without charge leads can you look in to it rectify the problem and send me the set of charging leads please thank you Regards MR SANDHU