We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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Fantastic experience at Carsa Halesowen…
Fantastic experience at Carsa Halesowen today dealing with Wayne who was so helpfull with the whole process.
17 August 2026
Unprompted review
Reply from Carsa
Dear Russ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at our Halesowen branch was so helpful throughout the entire process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great service from Wayne
Great service from Wayne. Quick and easy service, hassle free!
17 August 2026
Unprompted review
Reply from Carsa
Dear Charlotte,
Thank you for taking the time to share your experience. We're delighted to hear that you found the service quick, easy, and hassle-free. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Reply from Carsa
Dear FiFi,
We are so pleased to hear you had a very happy experience with your car deal. We appreciate your kind words!
Best Regards,
The Carsa Team
Typical used car sales!
This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.
25 July 2026
Reply from Carsa
Dear Brett & Sally,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and that you feel the service you received did not match what you were expecting.
We will look into the concerns you have raised internally to understand what happened and where we can improve.
Thank you again for being Carsa customers and for bringing this to our attention. We’re sorry that your experience has not been a positive one.
Best Regards,
The Carsa Team
My first experience with Carsa…
This was my first experience with Carsa and overall it was smooth and straightforward. Booked a test drive online and bought the car the day after. Staff were all friendly and happy to help. Rahim was great, quick to respond to messages and managed a quick turnaround for me.
I’d be happy to use Carsa again in future
13 August 2026
Unprompted review
Reply from Carsa
Dear James,
We're delighted to hear that your first experience with us was smooth and straightforward. It's wonderful to know that our team was friendly and helpful, and that you found our colleague quick to respond and efficient. We truly appreciate your positive feedback and look forward to assisting you again.
Best Regards,
The Carsa Team
Wonderful experience with the Carsa and…
Wonderful experience with the Carsa and the employees. Special thanks to Rubel Miah for all patience and customer service. I was a bit overwhelmed but Mr Rubel made the process straightforward and enjoyable. Thank you Rubel and Carsa, it was really an excellent experience.
14 August 2026
Unprompted review
Reply from Carsa
Dear Customer,
Thank you for sharing your wonderful experience. We're delighted to hear that our team member's patience and customer service made the process straightforward and enjoyable for you. It's great to know you had an excellent experience.
Best Regards,
The Carsa Team
Serious lack of communication as car…
Serious lack of communication as car had not even arrived at the location on the agreed test drive appointment and i was not contacted and informed on time. Staff were very uninterested and lacked communication between themselves being three of them. Important parts were missing from vehicle that were not even mentioned and found out after bringing car home. Very very slow transaction at their branch wasted so much of our time. Told us car was ready to be driven away but as we got there their 2 others cars were blocking and they could not even find the keys so wasted another 10minutes whilst my 1 hour temporary car insurance had started. One in particular Rude staff member. Been to several car dealerships and this is my first time i have come across such staff who appeared interested and clueless most of the time.
14 August 2026
Reply from Carsa
Dear Customer,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing, particularly around the communication regarding your test drive and the delays you experienced at the branch.
We appreciate how frustrating it must have been to travel for an arranged appointment only to find the vehicle had not arrived, and then experience further delays when collecting the car. We’re also sorry to hear that you felt the communication between the team was lacking and that you encountered issues with missing items and the vehicle handover.
We will look into the concerns you have raised internally, including the appointment arrangements, communication, vehicle preparation and handover process, as well as the customer service you received from the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
Mushy was excellent with us and Rob…
Mushy was excellent with us and Rob supported the sales process which helped us over the line. We love the car we got.
14 August 2026
Reply from Carsa
Dear Peter,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were excellent and supported the sales process. We're so happy you love the car you got.
Best Regards,
The Carsa Team
Very easy transaction from start to…
Very easy transaction from start to finish. Arrived early which gave us time to examine the vehicle properly. Was sent on a test drive and told where to go. No hassle. Bought the car there and then. Thanks Kieanna @ Carsa.
16 August 2026
Reply from Carsa
Dear Mark,
We're so pleased to hear that your car buying experience was easy and straightforward from beginning to end. It's wonderful that you had ample time to inspect the vehicle and that the test drive was hassle-free. We're delighted you found the perfect car with us.
Best Regards,
The Carsa Team
Shaw at the Wolverhampton branch
Shaw at the Wolverhampton branch , done great most helpful.
16 August 2026
Unprompted review
Reply from Carsa
Dear Sylvester,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at the Wolverhampton branch was so helpful. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Shaw at the wolverhampton branch was…
Shaw at the wolverhampton branch was very thorough. Took the time to go through details. Great experience.
16 August 2026
Unprompted review
Reply from Carsa
Dear Mrs Lindo,
We're delighted to hear you had a great experience at our Wolverhampton branch. It's wonderful to know that our team member was thorough and took the time to go through all the details. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Reply from Carsa
Dear Georgia,
We're delighted to hear that you found your experience informative, friendly, and easy. Thank you for your wonderful recommendation and positive feedback!
Best Regards,
The Carsa Team
Jake was very welcoming and…
Jake was very welcoming and accommodating. He made the process very straight forward and understandable.
15 August 2026
Reply from Carsa
Dear Mark,
Thank you for taking the time to share your positive experience. We're delighted to hear that our team member was welcoming and accommodating, and made the process straightforward and understandable. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Terrible from start to finish
Terrible from start to finish. Staff in the dealership tried their best but despite that we encountered the following issues:
Booked to collect the car the following day with head office and were assured the car would be clean and ready. Arrived at out local dealership and they had no knowledge of our booking. Car was not ready so had to wait for 2.5 hours to buy our car. During this time the car was valeted twice as it was not done properly and still had marks on it. Excuse given was the valeted are contracted and not employed directly by Carsa. I’m fail to understand how this is acceptable as it is a service Carsa provide, contracted or otherwise!!
Upon getting the vehicle home noticed the door card on drivers doorof our 23k car had been removed and not refitted properly. Returned to the dealership and was assured someone will contact me to arrange a repair. Still waiting!!!!!!’
16 August 2026
Reply from Carsa
Dear Carl,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that the collection of your vehicle was so frustrating, particularly after being assured it would be ready and clean for your arrival.
We appreciate how disappointing it must have been to experience such a long wait and then discover an issue with the driver's door card after getting the vehicle home. We’re also sorry that you have been left waiting for contact regarding the repair.
We will look into the concerns you have raised internally, including the collection arrangements, vehicle preparation and the outstanding repair communication.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience has not reflected the standard of service we aim to provide.
Best Regards,
The Carsa Team
Kayden has been amazing
Kayden has been amazing. Carsa are a great dealership. I fully recommend Carsa. Thank you very much for all your help.
16 August 2026
Unprompted review
Reply from Carsa
Dear Nilesh,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was amazing and that you fully recommend us. Your kind words are greatly appreciated.
Best Regards,
The Carsa Team
I came with my Brother in law to…
I came with my Brother in law to purchase his car. Kayden from Carsa at Halesowen was exception. He did his best to get us a good price. From beginning he was very patience and went through so the information and details about the car and the finance.
Thank you for the great service.
16 August 2026
Unprompted review
Reply from Carsa
Dear Vishal,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Halesowen was exceptional, patient, and helped you and your brother-in-law find a good price for the car. We appreciate your kind words about the great service.
Best Regards,
The Carsa Team
Kayden was exceptional with his customer service
Kayden was exceptional with his customer service and helped close a the deal for a golf etsi 1.5 at the Halesowen branch. Definitely recommend buying from this branch.
16 August 2026
Unprompted review
Reply from Carsa
Dear Mandeep,
We're so happy to hear about your exceptional experience with our team at the Halesowen branch. We truly appreciate your kind words and recommendation; it means a lot to us.
Best Regards,
The Carsa Team
Really thorough information given
Really thorough information given, not rushed at all
Jake spent a lot of time listening to our thoughts and finding cars we would potentially like
No pressure to buy, really friendly.
Great experience and drove away with a beautiful car!
Highly recommend
16 August 2026
Reply from Carsa
Dear Asma,
Thank you for taking the time to share your experience. We're delighted to hear that you found the information thorough and unhurried, and that our team member spent time understanding your preferences. It's wonderful that you felt no pressure and drove away with a beautiful car. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Ruby was brilliant lovely customer…
Ruby was brilliant lovely customer service skills and an absolute pleasure to deal with
16 August 2026
Reply from Carsa
Dear Ben,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided brilliant customer service and was an absolute pleasure to deal with. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Super easy and relaxed
Super easy and relaxed, Jordan was a great help and explained everything clearly! Greg was great helping with the finance too!
16 August 2026
Unprompted review
Reply from Carsa
Dear Michael,
Thank you for taking the time to share your experience. We're delighted to hear that you found the process easy and relaxed, and that our team members were a great help and explained everything clearly. Your positive feedback is sincerely appreciated.
Best Regards,
The Carsa Team
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