CarMoney Reviews 

4,642
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach throughout the process. Many people highlight the excellent customer service, noting everything was explained clearly. Reviewers often mention the quick and efficient service, appreciating consistent communication and updates, making the overall experience easy and stress-free. However, some people were dissatisfied with communication and support after the initial deal. These customers reported being ignored, experiencing a lack of response to inquiries, or finding the company unhelpful when issues arose with a purchase or refund.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, attentive, and quick... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, quick, and... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick approvals for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service very professional 👏 👍. I'm very happy customer I was approved for finance in matters of hours . I'm speechless how good this company is. I would recommend anyone who's looking for... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,642)

2,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely spot on looking for me car…

Absolutely spot on looking for me car finance. Dec at car money was a great help from the start to the end. Always in common with me through out the whole process. Really happily recommend these guess especially dec.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Martin was a breath of fresh air…

Martin was a breath of fresh air organising my car finance for my new vehicle, 5* support he went above and beyond helping me, we also have a good laugh along the way and after the vehicle was purchased, I had multiple follow up messages to make sure i was happy brilliant company 🙌🙌highly recommended

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent finance deal and brilliant communication

I can’t thank Car Money Finance enough for their tenacity, communication and support throughout my finance journey. Starting with them finding me an excellent finance deal with a great APR rate.

The dealership was slow to manage the case and communication was poor at times, but the team at Car Money Finance stayed on top of everything. They kept in touch consistently, even over the weekend, were always easy to reach, and kept me updated at every stage.

Their persistence made a stressful process so much easier. Thank you again for going above and beyond.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Was pushed into having warranty had no…

Was pushed into having warranty had no choice at all not good to rip of vulnerable customers I explained I have dyslexia and normally have a personal assistant to help me. They said that’s fine then ripped me off. Going to report to ombudsman

22 June 2026
CarMoney logo

Reply from CarMoney

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience has not met your expectations.

We take concerns of this nature very seriously and have raised a formal complaint to ensure your concerns are reviewed thoroughly. A dedicated Case Handler will be in contact with you shortly to discuss your concerns and provide a further update.

We appreciate your patience while we work to address this matter.

Nikki the Ninja

Rated 2 out of 5 stars

They keep bugging me to leave a review…

They keep bugging me to leave a review - very annoying.

22 June 2026
CarMoney logo

Reply from CarMoney

We're sorry to hear that your experience did not meet your expectations, and we apologise for any frustration this has caused.

We understand that being asked to leave a review can sometimes feel frustrating, particularly if you don't feel your experience has reflected the level of service you expected. We appreciate you taking the time to share your honest feedback.

Please be assured that we have taken your comments on board and have shared your feedback with the relevant team. We value all customer feedback as it helps us review our processes and identify opportunities to improve the experience we provide.

Thank you again for bringing this to our attention.

Kind regards,

Nikki the Ninja

Rated 3 out of 5 stars

The system slowed me quick access

The system slowed down not allowing me quick access. Rachel and Nikki where very supportive and made me feel at ease, even thought póor communication with the buyer. However, as soon as the loan was sercured, the communication was very poor. Now I had the loan the buyer was still holding back on doing jobs before pick up. Now after the loan your system is slow and even none response. Chatting to an AI ninja is not helpful.
So again to repeate. The staff where great, your system stinks.

28 June 2026

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