Car Loans UK Reviews 

Terrible service
At the start they called everyday till I found a car made sure I signed everything and than they all disappeared?
I tried contacting everyone I was getting my calls ignored, made me wait up to 3 weeks to collect the car
Poor customer service
Would not recommend

Great customer service from Michael, explained everything in detail happy with the service.

⭐⭐⭐⭐⭐ CarLoans UK was brilliant — thanks to Charly!

CarLoans UK was brilliant, and Charly made everything perfect! He was so supportive, charming and kind — he made sure I got the best deal, and you could tell he genuinely cared. Nothing was too much trouble, everything was explained clearly, and the whole process was stress-free.

I couldn’t recommend them enough — 10/10! 🤩🚗

Great customer service and understanding

Fabulous help from start to finish

From the first call you get to speak to a person he will give you his name and he will stay with you throughout your the process of buying a car. They are polite they are friendly. They make you feel a tease. They give you every single piece of information that you need. They come back to you and doublecheck with you, I have every stage you get handled with a lot of information but it’s then easy for you to make a decision couldn’t rate them highly enough

Erfan it was amazing. Explained the process very clearly, no hidden costs.

Hi, I just wanted to say I really appreciated your service. You were professional, friendly, and everything was handled so smoothly. Honestly, it made the whole experience easy and stress-free. Thanks again.”

Not very good the first time but second time round finally sort a car out for me to get and get customer service on every phone call

I called for quote for car finance, my call was answered by Mitchel who was really nice to talk to while being very efficient and completely professional.
He didn’t just arrange my finance, very quickly, but also found me exactly the car I wanted at a good price. I picked it up yesterday and I love it.
I’ve got a really good buy from a very reputable car dealer. Who I also gave a 5 star review. So big thanks to Mitchel who I highly recommend.
This was the most stress free experience that I have ever had arranging car finance.

Reece was great sorted everything I needed and really put in the extra effort to make sure I got the car I needed at a affordable price

Five star service doing all the work find my car all quick and easy .

Mohammed was a star act. He was exceptionally helpful and patient when I was having difficulties with the technology. He was clear and answered all my questions and made sure I understood. If the rest of the process is as smooth and pleasant, I will be astonished and delighted.

I entered into an agreement to make a purchase with a loan on 11/08/2026.
After completing all paperwork with the finance company and paying £100 to reserve the vehicle, I received a text message from Car Loans UK informing me their handover team will be in contact to confirm a collection time for the vehicle. I received a phone call the following day informing me the vehicle will be ready for collection on 24/08/2026.
I didn't hear from them on 24/08/2026 and I called them on 25/08/2026....which happened to be the 14th day of the cooling off period for the car finance agreement. I was put on hold while the customer service agent contacted the dealership for an update. I was then informed the vehicle would be ready for collection in a week.
I was not happy to be tie down into a car loan agreement without having seen or test driven the car I was purchasing. I instructed the agent to proceed with a cancellation of the order. The agent was extremely rude, trying to patronise me into staying in an agreement I had just clearly stated I no longer wanted to be in due to Car Loans UK's failure to deliver their end of the bargain. She threatened that my credit score would be affected if I cancelled, using strong arm tactics to pressure me into keeping the car. I maintained that I no longer required their service and she informed me that another department was responsible for the task. She informed me that they would call me back. I, of course, did not receive the call. I called back at the end of the working day for a follow-up and I was informed an email had been sent to the dealership (where previously calls had sufficed!) and they were waiting for a response. I'm uncertain as to why they need any information from the dealership to action my request, since they are well aware they have not organised a collection for me. I HAVE NOT EVEN SEEN THE VEHICLE.
I attempted to call Car Loans UK on two separate occasions today, and I was kept waiting for more than 15 minutes each time with no one picking up the call.
I'm waiting to hear back from them but my case looks like one the Finance Authority should be looking into this company's conduct. I will update this as soon as I hear back from them. I'm not holding my breath!

Couldnt be more helpful lauren was amazing

Very polite professional lovely team who are happy to help with any queries I had.

Our sales advisor Billy was adamant about getting me a car, was very helpful and nice too and answered any questions I had, 10/10 would recommend

Jay was excellent and handled my job with professionaliasm, even when things went wrong at my end. Highly recommend this company

Applied fpr finance for me car and its been the easiest process ive been through.
All the staff are happy to help and there was no hassle what so ever. I wss drivin my car within two days after doin the process of fillin all the forms out.
So easy and would highly recommend. Thumbs up for me with a happy face 👍 🤗