Car Loans UK Reviews 

2,950
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient throughout the entire car buying process, always going above and beyond expectations. People truly appreciate how remarkably easy and straightforward the vehicle financing procedure is, noting that dedicated advisors explain absolutely everything in very simple terms. However, some customers also noted frustrating communication issues, mentioning that phone lines were extremely slow and calls were regularly ignored after the initial sale. A few reviewers felt quite dissatisfied with delayed responses regarding financial updates and experienced ongoing difficulties getting their support issues resolved properly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that customers experienced great service from... See more

Service

Clients share satisfaction with the service, noting that reviewers found the process of finding a car... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient communication, helpful... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the process was... See more

Product

People report positive experiences with product, highlighting how helpful staff found the right car and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyler is the man for getting your next car, Great guy from start to finish, very helpful getting all my finance sorted & finding my new car. 100% highly recommended

Company replied

Rated 5 out of 5 stars

From start to finish 10 out 10. First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads. I can not fa... See more

Company replied

Rated 5 out of 5 stars

Sam my advisor was brilliant. Nothing was too much trouble & he went out of his way to ensure i got the car i wanted, even though i changed my mind a couple of times. No pushy selling or anything. He... See more

Company replied

Rated 5 out of 5 stars

David made all the calls simple by explaining absolutely everything. He quickly understood what type of cars I like and sent few over so I can choose a favourite one. Then he procesed with all the res... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

About Car Loans UK

Written by the company

Get an instant online decision by using our quick and easy form, you will get an instant decision in a matter of minutes with no impact on your credit score.

Find your dream car from any reputable dealer nationwide and find the car that suits you, and your budget, that is local to you.

Sign and collect your new car once we have dotted the I's and crossed the T's. We'll do the rest of the paperwork.

The old-fashioned way of buying a car is to get the car finance at the same place where you buy the car. However, this may not always ensure you get the best deal, which is why using a car finance comparison service is important.

If you get your finance from Car LoansUK, you are buying your car from a position of strength, since you will know your budget. Often, dealers can only offer a limited number of deals from a finance company. But at Car LoansUK, we have many lenders on our panel. Meaning, we can make sure you are getting the best finance deal for yourself when you use us to compare car finance.

Plus, we do all the admin, paperwork, and negotiations with the dealer. Because this way, you can drive straight off in your newly purchased car instead of spending hours in the dealer’s sales office.

When you use Car LoansUK as a search tool, you can rest easy knowing you are in safe hands. Because we aim to make finding car finance as quick and easy as possible. We offer you an unparalleled level of service from our specially trained brokers, making the auto finance comparison an easy and smooth process so you can drive away in the perfect car as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,950)

990 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with CarLoansUK. The whole process was straightforward and I felt well supported throughout. Mohammed was a great help and took the time to explain everything thoroughly, making sure I understood each step and was comfortable with everything before moving forward. He was friendly, patient and professional, and made the whole experience much less stressful. I would definitely recommend CarLoansUK, especially if you’re looking for someone who will take the time to explain things properly.

23 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

What a lovely review, Aaliyah! We’re delighted Mohammed took the time to explain each step clearly and made the whole experience feel straightforward and stress-free. We’ll be sure to pass your kind words on to him, and we really appreciate the recommendation.

Rated 5 out of 5 stars

I’ve had a great experience

I’ve had a great experience, Adam was really helpful and explained everything. He also went above and beyond finding me my new car.

23 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Jessica, thank you for the lovely feedback. We’re delighted Adam explained everything clearly and went above and beyond to help you find your new car. We’ll be sure to pass your kind words on to him, he'll be pleased to hear you were happy :)

Rated 5 out of 5 stars

A great outcome at the end of the day

Sean worked really hard at finding me the right vehicle. He was patient and professional. I would recommend the services of this company.

23 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Susan! We’re really pleased Sean’s patience and hard work helped you find the right vehicle. We’ll be sure to pass your kind words on to him, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Sam my advisor was brilliant

Sam my advisor was brilliant. Nothing was too much trouble & he went out of his way to ensure i got the car i wanted, even though i changed my mind a couple of times. No pushy selling or anything. He even stayed past his finish time to ensure paperwork was done. I 100% recommend Car Loans UK. Used other brokers before but got the best customer service here.

22 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Jon, thank you for the fantastic review. We’re delighted Sam went the extra mile to help you find the car you wanted, even staying late to get everything sorted. It’s great to hear you never felt pressured and received such excellent service throughout. We really appreciate the recommendation.

Rated 5 out of 5 stars

First class very pleasant &…

First class very pleasant & professional gentleman I spoke to. No hassle & explained everything to me.verry happy. A big thanks.

23 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Stephen! We’re really pleased you received such friendly and professional service, with everything clearly explained and no hassle along the way. We really appreciate the kind words.

Rated 5 out of 5 stars

Matias really helped me

Matias really helped me, mate everything so easy and made for I understood! Very polite and professional

22 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Demir, thank you for the great feedback. We’re really pleased Matias made everything easy and took the time to make sure you understood the process. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Best in the business!

They are the best in the business - Super quick, super helpful and super easy!

22 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Ché! We’re delighted you found the whole process quick, helpful and easy. We really appreciate the fantastic feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service

22 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Scott, thank you for the great feedback. We’re really pleased you received excellent service from the team.

Rated 5 out of 5 stars

Everyone I spoke to was polite and…

Everyone I spoke to was polite and friendly, super helpful, wasn't rushed into anything I was unhappy or uncomfortable with, brilliant people and overall brilliant service

22 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Lesley. We’re really pleased you felt comfortable and never rushed or pressured throughout the process. It’s lovely to hear the team were friendly and helpful, and that you had such a positive experience with us.

Rated 5 out of 5 stars

Very professional and easy to talk to

Very professional and easy to talk to, brilliant customer service and very helpful

21 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi William, thank you for the great feedback. We’re really pleased you found the team professional, approachable and helpful throughout. We really appreciate your kind words.

Rated 5 out of 5 stars

WOutstanding service from start till the end on getting the car it all went pear shaped,far too long paying out

The whole process was extremely fast from start to finish. Haroon was extremely knowledgeable and reassuring with every step. Extremely polite and showed empathy towards my personal situation. I cannot thank him enough or appreciate his kindness and manners. What an absolute star. Thank you Haroon and your team for making this a pleasurable experience. The down to it all was due to my situation my time was extremely restricted and the whole process of picking the car up took5 hours time I could ill afford so was not very happy with this side of things at all. Could do a lot better.

21 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for the wonderful feedback, John. We’re delighted Haroon made the process quick and reassuring while showing real understanding of your situation. We’ll make sure your kind words are passed on to him and the team!

Rated 5 out of 5 stars

Erfan was amazing in getting me the car…

Erfan was amazing in getting me the car i needed for work and my family.

He displayed excellent customer service and made me feel comfortable and supportive in getting a car- thank you.

Robert- from London

20 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Robert, thank you for the fantastic feedback. We’re delighted Erfan made you feel comfortable and supported while helping you find the right car for both work and your family. We’ll be sure to pass your kind words on to him!

Rated 5 out of 5 stars

Was the best service and they truly…

Was the best service and they truly want to help people I’m really happy with my car. So clean, full service. Thank you so much for you guys🫶🏼⭐️⭐️⭐️⭐️⭐️

19 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Hama, thank you for the lovely feedback. We’re so pleased you felt genuinely looked after and, most importantly, that you’re happy with your car. Enjoy it, and thank you for choosing Car Loans UK.

Rated 5 out of 5 stars

Great customer service

Great customer service

19 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Anni! We’re really pleased you received great customer service and had a positive experience with us.

Rated 5 out of 5 stars

That was easy for an old guy.

That was easy for an old guy.
Emily was very helpful and patient.
Thank you

18 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Gerry, thank you for the lovely feedback. We’re glad Emily made everything easy and took the time to guide you through the process. We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

From start to finish 10 out 10.

From start to finish 10 out 10.
First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads.
I can not fault anything of the servicios i hade . I recomienda car loans uk to frinds and familia.

18 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for the fantastic feedback, Daniel. We’re delighted Paul took the time to understand exactly what you needed and helped you find the right car. A 10/10 means a lot to us, and we really appreciate you recommending Car Loans UK to your friends and family!

Rated 5 out of 5 stars

Car loans UK

I had a really positive experience with the car loan team. From start to finish, the communication was excellent, and they were always friendly, professional, and incredibly helpful.

They made the whole process straightforward and easy to understand, taking the time to answer all my questions and keep me updated throughout. Nothing was too much trouble, and I felt well looked after at every stage.

I would definitely recommend their service to anyone looking for a car loan. Great communication, helpful staff, and an overall excellent experience. Thank you for all your help!

14 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Sarah, thank you for such lovely feedback. We’re really pleased the team kept everything clear, straightforward and well communicated from start to finish. It’s great to hear you felt looked after throughout, and we really appreciate the recommendation!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, efran went above and beyond to get me the best deal possible, he was more than happy to help.

17 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Robert, thank you for the great feedback. We’re delighted Erfan went above and beyond to help you get the best deal possible!

Rated 4 out of 5 stars

The points were deserved

The points were deserved, as I was given all the support and clarification I needed while negotiating the purchase of my chosen vehicle. Well done.

16 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Jacinto. We’re pleased you felt supported and well informed while choosing and negotiating your vehicle. We really appreciate the feedback!

Rated 5 out of 5 stars

Erfan

Erfan, was helpful, knowledgeable and pleasant to talk to. Very helpful.and talk through everything clearly. Brilliant service I can not fault, highly recommend

16 September 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Richie, thank you for the recommendation. It’s great to hear Erfan was helpful, knowledgeable and explained everything clearly throughout!

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